posted on June 23, 2001 02:45:05 PM
I won an auction on June 2nd. Paid immediately by money order. Seller received payment and left positive feedback on June 8th. I received package today, on June 23. The seller did not ship until June 20th. Should I leave a negative?
I won an auction on the 15th of June and paid the same day with Paypal. I have a verified Paypal account with a confirmed address. The seller left me positive feedback the same day. The seller sent me an e-mail on the 21st saying she had received my "cleared" payment today and was sending out my package. I received it today, on the 23rd. Should I leave a negative?
posted on June 23, 2001 03:07:07 PM
Should you leave negatives?
Why do you think you should?
edited to add: Please give me your bidding ID also, so I can place you on my list.
Okay, so as not to play games here. You should not leave them negatives! If you received what was advertised, leave them positives. Negatives are to be used in extreme situations where either you can't reach the seller at all for a long period of time, where the seller misdescribes items and won't work with you on returns, etc ... things like that! Not because it took a little longer to ship than you require. As for your second seller, she probably waited for the funds to hit her bank, thus the "cleared." I used to do that. Seller #1, so she was a little slow in shipping. Maybe she works full time and can only get to the post office once a week and your money order didn't make her cut-off date. Learn to relax and not to be so quick to leave negatives. Remember, one day the shoe will be on the other foot.
[ edited by mtnmama on Jun 23, 2001 03:08 PM ]
[ edited by mtnmama on Jun 23, 2001 03:12 PM ]
posted on June 23, 2001 03:10:03 PM
Lot of people in general procrastinate, and a lot of sellers are slow to ship. Sort of the same way it infuriates many sellers that many buyers are slow to respond to transaction emails or don't respond at all. Same thing about slow or nonpayments.
From my experience about 15% of the sellers I've dealt with have been sort of slow to ship. Maybe they're kind of PO'ed about the sorry prices their items end at and they need that extra time to sulk! Never did leave a neg for them since I did receive the item, and that's the important thing --- I wasn't defrauded. Sometimes it's better to turn the other cheek unless it's some sort of egregious offense.
posted on June 23, 2001 03:31:29 PM
<b>revvassago</b>
------>wbfan, giving revvassgo a break
Thanks for your kind reply. It took 12 days to ship my item. That is my complaint for the first seller.
For the second seller, I don't think I should have to wait until she transfers payment to her bank, and then wait until the bank banks transfers the money to her bank account.
Thanks for your UserID.
I'll put you on my "Won't buy from" seller list You seem like the kind of seller I wouldn't want to deal with.
I pay for my items within 2 business days after the auction closes. I wish that the seller would ship my item in a timely manner.
If a seller is going to wait several days after I pay to send out my item, I feel like he should disclose that in the auction. Also, if there is going to be a delay in shipping my item, I just want to know. Is that so much to ask?
I recently won 2 items from a seller that said in her auction that she ships out once a week. That is great, because I knew it ahead of time.
[ edited by wbfan on Jun 23, 2001 03:37 PM ]
[ edited by wbfan on Jun 23, 2001 03:47 PM ]
posted on June 23, 2001 03:34:41 PM
<b>mtnmama</b>
Give me you ID so I won't bid on your auctions The shoe will never be on the other foot with me in this case, because I ship out items I sell in a timely manner. And I have not one negative feedback.
posted on June 23, 2001 03:56:00 PM
With your second case, the Paypal one, did you happen to pay with an Echeck? The reason I ask, is PayPal directs it's recipients to hold shipping until your check clears -- This is the copy I attach to the bottom of my "it's in the mail" letters whe I receive an eCheck:
**This eCheck Payment will remain "Uncleared" until the funds have
cleared from the sender's account, which usually takes 4 business
days. If you are shipping an item, please do not ship your item
until the funds have cleared into your PayPal account. You will
be notified by email when the funds have cleared into your PayPal
balance.**
I include the PayPal note above just so the bidder understands that the delay is not arbitrary or capricious. Perhaps your seller did the same, and didn't let you know about it?
posted on June 23, 2001 04:24:15 PMwbfan: Thank you for putting me on your "do not bid" list. While I always send my items out immediately after receiving payment, and most of my bidders receive their items within 3 days (as my feedback shows), I am glad I will never have to deal with you and your expectations.
What you obviously do not understand is that while some sellers are extra slow in sending out items, other sellers send them out in a timely fashion, but the USPS takes their time getting the item to you. Also, you have to realize that while you say "It took 12 days", that isn't really 12 days. Take out weekends, because many do not do business on the weekend.
I think your expectations are too high, and you should be happy you got the item, and stop worrying about the extra day or so that it took to get to you.
But do what you want, and never bid on my auctions, because even if I sent you the item before the auction was over, you still wouldn't be happy. That is obvious.
EDITED TO ADD: If you didn't want to wait for your E-check to clear, which is obviously what happened in the second case, maybe you shouldn't have paid with one.
------------------------------------------
posted on June 23, 2001 04:42:46 PM
I would never wait 12 days to ship a package unless I was waiting for a check to clear.
If it was a payment via paypal echeck, the seller has to wait for it to clear before shipping. If you paid by credit card or existing funds then there is nothing to clear.
Right now my house looks like crap (I am mostly selling my own stuff right now to get rid of them) and I haven't been even holding checks unless the person has low fb.
posted on June 23, 2001 09:18:07 PM
rewassago, Why do you have to be so nasty, there are nice ways to respond to people's questions. You seen to take joy in ridiculing and talking down to people.
Instead of being so sharp with your response-
(b) If you didn't want to wait for your E-check to clear, which is obviously what happened in the second case, maybe you shouldn't have paid with one (b)
You could nicely say: Since the seller says your payment cleared, it appears you paid with an e-check. Those take a few days to clear.
and you wouldn't tick people off.
wbfan, I would probably just not leave any feedback, or if you do, leave a neutral, and state, seller shipped 12 days after he states payment was recieved.
posted on June 23, 2001 09:25:38 PM
We've had this discussion a million times and probably will have it a million more.
There are any number of reasons why this item could be delayed. It sounds like you have already made up your mind so I won't spend too much time on this response, but in the future you need to keep in mind the following.
Your expectations of service, and the quality of service you provide, are yours alone. Other people have different assumptions as to what is "good" service. You CANNOT fault people for having different standards than you.
Unless your sellers specifically stated that your item would ship within N days, and failed to do that, then it is not right for you to leave them a neutral or a negative in any case.
posted on June 24, 2001 12:49:32 AM
QUOTE: "I think your expectations are too high, and you should be happy you got the item, and stop worrying about the extra day or so that it took to get to you.
But do what you want, and never bid on my auctions, because even if I sent you the item before the auction was over, you still wouldn't be happy. That is obvious."
END QUOTE!
Geez .. extra day or so! The seller shipped 12 DAYS after received a MONEY ORDER!
How many of you sellers would think it was fine if wbfan waited 12 days to mail payment after receiving your EOA notice and never emailed to tell you it would take that long?? Oh, that's right it wouldn't really be 12 days because of weekends, etc. Get real! You'd be here b*tching and filing NPB alerts!
I wouldn't neg for either of these but I would mention 'slow to ship' in the feedback. I would choose neutral or positive depending on quality/accurate description of items.
I have to wonder from "someones" 'tone' here just exactly what their email would say to a bidder who hadn't sent payment for 12 days and then emailed saying it just went out.
Calm down I already told you I wouldn't bid any of your auctions! I now know why they say all the world is a stage. You sure are acting out for your audience. Either that, or something other than what I have posted has got you upset.
The weekend includes Saturday. The post office is open on Saturday. In any case it should not take 12 days, weekends or no weekends, to SHIP OUT an item.
Now I know that the post office can be late with mail. Not the sellers fault. No problem. That is why I look at the POSTMARK on the item. If the postmark shows that the seller shipped soon after my payment (postal money order) was received, but the mail system slowed it down, then I understand. But again, nothing should take 12 days to ship.
But I don't see what is so hard about shipping items out in a timely manner. And if you can't do it, then you shouldn't sell.
Especially, these sellers who want their money in 7 or 10 days, and will leave a negative if you don't.
And in my original post, if you did read it, which I am not quite sure you did, I expresed that I was unaware that even though when you pay with a verified Paypal account, the money still has to "clear". Either you didn't read what I said, didn't understand it, or took it as a chance to make a smart alec comment that was not neccesary.
If you can't think of something nice to say, either think harder, or don't say anything at all.
Thanks to the rest of you who are replying in a civil manner to my post. You have gotten me to change my views a bit on the Paypal thing. I thought that once a seller sends you a payment from a verified bank account, then it is okay to ship out. I can see now that in lots of cases, the seller will need the money to ship out the item, instead of waiting (even though in this case, the shipping amount was for $1.25). And I see now that it takes time for the payment to clear.
BTW, how do you make words bold? Thanks in advance.
[ edited by wbfan on Jun 24, 2001 02:07 AM ]
[ edited by wbfan on Jun 24, 2001 02:27 AM ]
Okay, so this has been discussed before on this board, but forgive me for not able to be present on this board 24 hours a day to read every post.
I don't care what anyone's standards are, but "good service" is not:
Requiring payment be made in 10 days or threating with a negative, then taking your sweet 12 days time to ship. If you can't ship in a timely manner, then don't seller, or get someone else to ship out your items.
I have not made my mind up. I asked the question to get others viewpoints. If I had already made up my mind, I would have already left the negatives. Do you get it?
If defending myself to people like you and revvasgo means I have already made my mind up, well okay, my mind is make up.
-------------------------------------------
In any case I was seriously thinking about leaving negatives, but will probably only leave a neutral for the first seller.
I forgot in my first post to add that the second seller listed Billpoint as an accepted payment, had a Billpoint icon, but wouldn't accept Billpoint. I asked her why but she hasn't answered. That was another part of the reason why I didn't think I shouldn't have left a positive feedback.
[ edited by wbfan on Jun 24, 2001 02:13 AM ]
[ edited by wbfan on Jun 24, 2001 02:28 AM ]
posted on June 24, 2001 04:38:20 AM
Just a little off-subject suggestion. I've learned a bit from this thread, that's the purpose of it, I guess. All the posters have some valid points, all you need to do is be calmer, and leave names out. In all the posts, your points could easily have been made in general, rather than personally.
posted on June 24, 2001 05:59:58 AM
Forgive me if I was a bit harsh, but I had surgery on Friday, and I am in a lot of pain.
All I am saying is that I personally ship all items within 1 business day of receipt of payment, but if the shoe were on the other foot, I would look at the big picture:
A little slow to ship, but I received my item and was happy with it.
I personally AT WORST would leave a positive that said:
posted on June 24, 2001 09:33:08 AM
In the same vein of rgrem's thoughts. We all need to realize that there is a human on the other end of the line, and in most cases we know nothing about that person. Not everyone has had the same life experiences, and everyone has to learn one way or another.
There is not a set of "default" expectations worldwide that everyone conforms to. Unless you tell someone what your expectations are, it is not right for you to ding them when they don't meet them.
There may be people who think it is perfectly acceptable to ship 10 days after payment just because no one has told them otherwise.
I am not saying that should be the norm. All I am saying is to try to give the benefit of the doubt more of the time. Remember the saying, never ascribe to malice that which can adequately be explained by stupidity.
posted on June 24, 2001 09:54:12 PM
rewassago--
Hope you are feeling better soon.
Re: the topic of leaving a neutral/negative for slow shipping,
I am with the crowd of folks who would just not leave any feedback in this case. The item was recieved and that is the most important thing.
"I think it pi**** off god if you walk by the color purple in a field somewhere and don't notice it." Alice Walker
[ edited by ashlandtrader on Jun 24, 2001 09:54 PM ]
Never did leave a neg for them since I did receive the item, and that's the important thing --- I wasn't defrauded. Sometimes it's better to turn the other cheek unless it's some sort of egregious offense.
