posted on June 26, 2001 06:20:25 AM
I am getting the following error on a very frequent basis. It occurs when I reboot my computer and will come on the screen immediately. I am unable to close the dialog box. When I reboot, it may or may not go away. Right now I have rebooted 5 times and it is still there.
The box says Aupdate. The Details say [b]AUPDATE caused an invalid page fault in
module KERNEL32.DLL at 0187:bff9db61.
Registers: [/b] and then a bunch of letters and numbers.
I went to Microsoft support and couldn't find the help I need.
I am running Windows 98. I suspect this problem has something to do with my Norton's or maybe Zone Alarm, but that's just a guess.
I hope someone here has an idea of how to help me, because I am getting desperate. It's hard to surf and get any work done w/ a dialog box stuck on the screen that won't go away..
posted on June 26, 2001 07:08:39 AM
You could try this:
Go to Start>Programs>Accessories>System Tools>System Information. Click on Tools>System Configuration Utility, then click on the Startup tab, and look for "AUPDATE" somewhere in the list box. If you find it, look to see if there is a check in the checkbox at the left. If so, you could try unchecking it and see if that makes the problem go away.
Be aware that, although this may stop the error message from occurring, it also means that something that was previously being run automatically at startup no longer is, and you will want to try to find out which program it belongs to in order to attempt to resolve that conflict.
posted on June 26, 2001 08:25:35 AM
Thank you mrpotatoheadd! That is some valuable information for future use. The AUPDATE was not listed there, though, so it didn't help me this time.
I am convinced the error I am getting has something to do with Norton's and Zone Alarm. I changed some of the Norton's settings in the Zone Alarm panel. Now I do still get the AUPDATE error when the computer reboots, but I am at least able to close the dialog box, so that is a big step forward. I assume I am disabling an automatic update or something? I am confused about how my Zone Alarm settings should be to let Norton's work.
posted on June 26, 2001 08:35:35 AM
If you can turn it off under system information do so. Then search your disk for the file so you know what package it is part of. You can see if it a crash caused by a corrupt file by re-installing the original software.
You could also have a virus which is residing in the same memory area. The program tries to load and boom. Do a virus scan. If you have recently installed add'l software that is memory resident, it could be error due to insufficient stacks. 90% of the time this gives a "stack error" message, but sometimes it doesn't. A change in System.ini can fix that.
posted on June 26, 2001 08:42:42 AMadone36..Your just the person I need to ask a question to......WHAT THE HECK IS A STACK ??? The last couple of weeks I get an occasional blue screen that tells me that there is a "stack error" and I can't figure out what the heck that means or what to do about it....?????
posted on June 26, 2001 09:07:45 AM
W98 is still based on DOS. A certain amount of memory space below 640K is reserved for "stacks" which are memory areas used by resident programs. W98 starts with a cetain area of memory reserved for an "average" amount of Dos Stacks. The problem is when you start adding more and more software you use up this allocation. If you get a stacks error, edit the system.ini file in the \WINDOWS directory.
In the section labelled [386 enh] add the line:
MinSPs=6
I think the default is 4 so 6 might be enough, if not try 8.
Tony
posted on June 26, 2001 09:37:54 AM
Hello nefisf I believe this is a timing problem related to either Norton Antivirus 2001 or ICQ. Here is a Quote from this page: http://groups.yahoo.com/group/JFWlite/message/46427
QUOTE
"Situation:
> When you start Windows, you see one of the following error messages:
> - NDETECT caused an invalid page fault in module KERNEL32.DLL
> - AUPDATE caused an invalid page fault in module KERNEL32.DLL
> - LUCOMSERVER caused an invalid page fault in module KERNEL32.DLL
>
> Solution:
> In most cases, this is caused by a timing conflict. Ndetect.exe is part of
> the Norton AntiVirus (NAV) Automatic LiveUpdate module. Because it
attempts
> to check for an Internet connection when the computer starts, on some
> computers a conflict can occur with other programs that also load at
> startup."
END QUOTE
You can find out how to correct it by following the directions mentioned in the above URL. I hope.
posted on June 26, 2001 11:39:20 AM
Aupdate.exe is Symantec's Automatic LiveUpdate Module. I'm guessing you are running Norton AntiVirus 2001-am I correct? If so, try disabling the Automatic LiveUpdate feature on the NAV options pageunder LiveUpdate.
posted on June 26, 2001 07:18:15 PM
Thank you all for your help! I disabled the Automatic Live Update on my Norton's, and that was a good quick fix. However, the link that Blanche posted described my problem almost perfectly, because I also get those other error messages. So I guess I have some work cut out for me to fix this for real.
Thanks for pointing me in the right direction! This forum continues to be one of the most valuable I've ever come across.
posted on June 26, 2001 09:07:03 PM
Ahhhhh, Norton strikes again. I have Norton stuff, and probably always will, but I never keep any of their stuff "running in the background" because it's guaranteed to crash my system. I don't know why they can't make their programs less lethal!
Nice for virus checking, system checking, optimizing the disk, etc., etc., but boy do they cause problems when left running (e.g., Crash Guard -- NOT!). Glad someone here was able to help you out.
posted on June 26, 2001 09:38:22 PM
All autostart software in Windows can cause contortions, certainly not the only area but one of the more noticable.
The problem is simple. Windows has no process protection in reality nor does it have any library management. DLL's get installed over other DLL's, various versions, DLL's in use cannot be overwritten so "installer" programs will "skip and pray" rather than stopping and saying "got a problem here".
There are basically no real coding standards either in the PC genre.
Its arguable that MS excluded true process protection and true library management from windows. It causes ALOT of folks PC's to go "nutsy" and what does the avg joe/sephine do? Why they bring it back for service! I've stood in some places and just heard techs blatently lie to consumers.
The tell tale sign is usually the same, "Here's your PC back 101% just like the day it was new. All you need do is re-install your software". Yet you get sold "new ram" as the onld one went bad, new hard disk this/that. Point being that service after the sale is HUGE money and even if its warranty work they get paid by em' and everyone gets tidy tax deductions etc.
Its basically a very rated game. For example, one piece of software we use MUST be the first thing installed on a new PC. Almost anything will massacre it if its not the first thing installed. Something to do with Crystal Reports and early versions of JET (the Access database).
posted on June 26, 2001 11:18:03 PMadone36...THANKS for the info on that....it was confusing the hell out of me......now I just have to get the nerve to change the ini file.......
Not Minx on Ebay!
