posted on July 2, 2001 12:05:53 PM new
While the majority of BillPoint transactions are perfectly smooth...It sometimes just takes one really minor thing to mess things up.
I am trying to issue a refund to a customer who was invoiced the wrong amount. My auction listing was in CDN$, BillPoint invoiced the same amount in US$. No problem, I think. I'll simply refund the difference. However the "Refund" link is dead on the "order details page" in my BillPoint account. I am continously redirected to a log on page which takes me to a new log on page, and so on.
I have requested BillPoint to look at this for over 8 days and many emails later and they just keep sending me the link to their help page with instructions on how to issue refunds.
If I refund the customer with a check and not through her credit card, I leave myself open to a full chargeback in the future.
How does one get through to BillPoint that the problem is on their side, with their link?!? Any suggestions as to how one should go about this?
Thanks to everyone in advance for taking the time to help.
PS. Ive mostly stopped accepting credit cards due to the cost, but used it this once on the insistence of a customer.
posted on July 2, 2001 12:11:52 PM new
wHEN I HAVE A QUESTION FOR BILLPOINT I POST OVER AT EBAY ON THE PAYMENT/BILLPOINT BOARDS..ALWAYS HAD AN ANSWER WITHIN 2 HOURS.
