posted on July 5, 2001 08:59:39 AM new
Piece of work?
Had 5-6 auctions won by one buyer which is common for me. Total was $66. Lady promises payment-- I wait. No payment. A month passses and she gets NARU (didn't pay 3 other people). Her feedback had said something about "illness" so I hold off doing anything (my bad!) I email her-- no response. Email through ebay-- no response. Pull contact info-- no response. In the meantime these items expire so they can't be sold to someone else so this adds to my frustration. I email again yesterday, giving her until today to contact me or I will leave feedback for uncompleted transactions. Guess who sends me a one lined email today? Yep! Says "This was not me. Relative from out of town bid." Okay, not true because her other feedbacks show she bought more of these from other folks (one of her negs was more of these). Even if it was true, so what? They use your ID, you are responsible to pay for it.
Her 30 day suspension ended the other day. She's recieved 2 positives from people who were paid.
I am furious! I am going to wait and calm down and then I am going to leave all 5-6 negs and I expect she will neg me back but if she does I can reply "Not me, husband used my ID" or some equally dumb thing. Just kidding, I would just be factual, this is why I am making myself wait to leave them.
Thanks for letting me vent!
"I think it pi**** off god if you walk by the color purple in a field somewhere and don't notice it." Alice Walker
[ edited by ashlandtrader on Jul 5, 2001 09:03 AM ]
posted on July 5, 2001 09:05:38 AM new
If she is NARU'd you can not leave feedback nor pull her contact info........If she has been reinstated then of course you can but if she is still booted looks like your neg party is off......Thats sad too because its funt to multiple neg someone, its just a downer that you can only mover their rating down by 1 no matter how many negs you leave.........
posted on July 5, 2001 09:42:54 AM new
If you file for FVF for all the auctions (5-6) would she not get booted again? If that is the case, leave feedback AFTER you file for FVF.
posted on July 5, 2001 09:49:12 AM new
if they would bet booted again AFTER filing FVF why would you neg after filing. You must mean neg BEFORE filing fvf,that way ya got the negs in before ebay NARU's again...not that ebay would naru that fast anyway
posted on July 5, 2001 09:49:38 AM new
She cannot NEG you for an auction that ended before she was NARU'd. If she NEGS you now that she's reinstated, contact safeharbor - they will remove the negs. I had this same thing happen to me and Safeharbor removed her negs from me.
Directly from ebay's feedback removal page:
eBay may give special consideration to remove feedback upon request from members if the listing ended before the member was suspended, but the feedback was left after we reinstated the member.
posted on July 5, 2001 10:09:52 AM new
E-bay needs to change there rules, if a Bidder is supended for 30 days for ANY REASON, they should not be intitled to leave any feedbacks for prior transactions at all, all this will do is give them the opportunity to leave a negative feedback, E-bay should see this, and do something about it.
posted on July 5, 2001 10:16:46 AM new
I just left them and boy do I feel better. Had she just been honest a month and a half ago I would have just wrote it off and sold them to someone else. Her biggest mistake was not answering me and taking up so much of my time.
Before this, I have only left a couple of negs. They are my last resort. She really earned them.
posted on July 5, 2001 10:30:49 AM new
Well now. Under the old rules, it was 30 day suspenstion for 3 final fee credit requests, the fourth was PERMANENT suspension.
Under the new rules, it is THREE and it is permanent.
If her account was in the middle of it all, and is STILL under the old rules, your final fee credit request should suspend her permanently, because it will have been the 4th.
PLEASE tell me that it is not more than 45 days after the auction. If so, you ran out of time to file.
posted on July 5, 2001 10:46:29 AM new
its a hard lesson to learn, we give 10 days to receive Payment, on 10th day I send a Nice letter of reminder to send payment, after 3 days of no response, I file a non-paying bidder alert. If they respond I give them the extra 7 days for us to receive the payment, if no payment, I put in for final credit, and relist. this has given them 20 days almost 3 weeks to deliver payment.
posted on July 5, 2001 10:58:21 AM new
Speaking of customers who are real ________'s, in the past 2 days I received a NEG for something that ended & shipped in APRIL, I never heard a word from the buyer, and then they leave me a NEG 3 months later. And now today, I received another RETALIATORY neg. Buyer had said she sent payment weeks ago, I emailed her since then, and all my emails went ignored. My NPB alert went ignored. I filed for my FVF, and left her a NEG. Today she leaves me a retaliatory NEG, saying she sent me money and I never shipped!
posted on July 5, 2001 11:39:08 AM new
Hello All
There is a lesson here and you all are hitting around it but I saw no direct hits.
#1 Have an electronic communication (e-mail) plan well thought out long before there is a problem.
#2 follow it, no exceptions.
Below is my electronic communications plan. Yours might be different but HAVE one.
Your commutations plan might include: three-day reply, two-week payment, required as part of your boilerplate. Your boilerplate should give your email address (preferably two) All communications hinges on your auction “rules” followed or not.
Your electronic communication plan might have in it, your first e-mail contact within 48 hours of auction closing; your second, contact might be in seven days (now four days late for a buyer reply). I use a third contact from another site (I use yahoo) in about ten days. I contact all runners up and offer auction lot. Contact eBay in about 15 days. (eBay requires a waiting period). I request eBay listing funds back in 28 days and neg them in 29. Auction goes off line in thirty days.
As said earlier communications is a big part of your business. A written plan is necessary and will save you a lot of grief. Regards Dave [email protected]
posted on July 5, 2001 11:45:23 AM new
We may have had the same bidder, did you get something about an $800 dental bill? Is her bidding name her first initial and last name?
Not my name on ebay.
posted on July 5, 2001 11:50:34 AM new
Dave--
Good advice, thank you. I am going to take a good hard look at the way I have been doing things and make some changes.
EG-- That is rotten! Don't they just make you want to pull your hair out sometimes? Thank goodness most buyers are decent, good, paying people! :0)
Valleygirl--
Sounds like a different person. Mine has an "animal" within her username. That is a good hint and yet does not say who she is so I think it is ok. :0)
posted on July 5, 2001 12:18:46 PM new
Dacreson: Yes, I do have a "plan" that I follow.
--Auction states payment is due within 10 days.
--Day 11: If payment is not received, I file my NPB alert. (If buyer emailed me and told me payment is on the way, I give them more time)
--Day 21: If payment is not received, I file my FVF fee, leave a NEG, and relist the item.
In addition, any customers who do not respond to my email by the 3rd business day, I send them a "2nd notice" email, asking them for confirmation, and for their mailing address. If they do not respond by the 7th day, I file a NPB alert on them, and if still no response, on the 17th day I file for my FVF.
But sometimes, I try to give the ones with "all the excuses" extra time to pay, just in case they are telling the truth. But this summer, it seems like all the excuses are just that - - excuses! They might as well tell me the dog ate their MO, it's more believable than some of the stories I'm getting!
posted on July 5, 2001 01:55:16 PM new
Dacreson,, I'm sure most sellers have there own rule of thumb on there congratulations letters going out,, the problem is false Promises of payment, a lot of the times the bidder does not have an on line account for Payment, and failes to get a check or MO off in the mail. I just read here where the seller just received a Neg!! bidder said they sent Payment, if you read what I posted earlier, we allow 10 days for payment, on the 10th day I send a Friendly reminder to let them know that Payment has not yet reached us, this reminds them to send there payment, or allerts the bidder that the check or MO they did send has been lost or Misdirected. most of the time Our bidders respond very well with this, after 3 days of no response, throw in the towel!!!get your credit from your Auction and carry on. SOMETIMES YOU JUST CAN'T GET BLOOD OUT OF A TURNUP.
posted on July 5, 2001 05:43:48 PM new
ashlandtrader, SOMETIMES, if the bidder has lead you to believe that they will pay you, and the 45 days has lapsed based upon that belief, Ebay will manually file the non-paying bidder alert.
posted on July 5, 2001 09:27:35 PM new
I had a bidder who gave me and several other sellers a line about how the county accidentally cut the gas line to his busines, shutting him down for weeks,[sob] and how he couldn't pay......Turned out thqat he was bidding hot and heavy all during this period. The guy was a compulsive bidder, who racked up several thousand $$ in bids. When he decided he didn't want something after all he gave the seller the sob story. Somehow he managed to BS safeharbor, and was STILL on last I saw. He had some sports card sellers who he frequented back up his story. Those of us he decided not to pay got negged when we complained. Guy was a real jerk and ebay should have tossed the bum off, but he bluffed his way out. There were several sellers who got burned, but it didn't matter.
posted on July 6, 2001 09:12:22 PM new
Piece of work is too nice.
She left her retalitory feedback in all CAPS, yelling "DO NOT TRUST THIS SELLER" and some other nonsense. I replied under the top feedback that it was retalitory and I have also contacted safeharbor asking them to remove them and also requesting my FVF backs on the auctions.
It will be interesting to see if ebay will remove them. 5 was a lot to get when I didn't do anything wrong. I will keep you all updated after safeharbor responds.
posted on July 8, 2001 04:25:19 PM new
I got a response from ebay that they wont remove it but I refuse to give up. I will keep emailing them if I have to. Their guidelines say that in cases like this, they will remove it.
It sounds like they might credit my FVF's at least.
I should have expected as much, but I am very dissapointed.
