posted on July 12, 2001 07:27:42 AM new
Hi everyone. Up until now, (for about a year) I have had a personal account with PayPal and never had any problems. Now, I made the mistake of listing 7 items for some friends, and two of those have been paid for with Paypal. Total over $100.00 (we all know that you only get to accept up to $100.00 in credit card payments)So, now, I have 89.00 sitting there in my account, another $50.10 waiting to clear, and my account wont be reset for a new limit until Aug 10. I guess I am going to have to sign up for the premier account just to get the rest of the dough, right? Well, my question is this: With a premier account, do you still get the first $100 fee free? Or, Am I gonna start paying fees right from the gitgo? And, if I sign up for the premier account, can I go back to personal account later? I don't sell enough to justify paying all these fees to all these different companies! (And, I will pass these particular fees to my friends, seeings how it is their items that ran em up)
posted on July 12, 2001 07:55:17 AM new
Why would anyone want to offer this sucky service?
I don't, but I get people all the time bidding on my stuff, expecting to use Paypal, even though I do NOT advertise that I accept it. I've had one or two totally ignore their commitment to pay for the auction after we said, "No, we don't accept it". That is abuse. How do you stop this? I don't even say "We don't take Paypal" in my auctions, for fear that someone will just glance and see the word "Paypal" and assume we take it.
The last time I brought this issue up, Paypaldamon must have chose to ignore it. Funny, he replies to most everyone else's threads about Paypal, but somehow skipped mine.
Right. He had no answers for this one. Easier to simply ignore.
posted on July 12, 2001 07:55:36 AM new
I usually keep quiet about paypal, but when I saw your post I feel that I have to tell what happened to me. Last year right before Christmas paypal somehow started using my old address (I had moved 6 months before I even OPENED the paypal account) When I tried to update the address, they FROZE my account.
I couldn't withdraw or use any of the $65.00 that I had in the account. I had been bidding on auctions, intending to use the money in the paypal acount to pay & get the items in time for Christmas. Ebay sellers are some of the most understanding people! I had some even send items the same day that I emailed to let them know I had to send a money order instead.
I had to fax them my drivers license, and a current utility bill 3 times, give them all of my bank information, and verify my acount before they would re-open my acount.
I had almost as much in fax fees as there was in the acount.
I do still use paypal, only because buyers seem to like it so much. But I do transfer the $$$ almost every day into my bank.
posted on July 12, 2001 08:04:06 AM newI guess I am going to have to sign up for the premier account just to get the rest of the dough, right? No, you shouldn't have to if your account only has $89 in it right now. When the $50.10 goes in, you'll have to upgrade. Why the wait for clearance?
Well, my question is this: With a premier account, do you still get the first $100 fee free? No
Or, Am I gonna start paying fees right from the gitgo? yes
And, if I sign up for the premier account, can I go back to personal account later?
You can have two accounts, one premier and one personal.
When the time comes for me to reach that $100/month limit, I'll say adios to PayPal. I'm not giving them any of my hard earned money.
posted on July 12, 2001 08:06:13 AM new
Keep in mind that "sucky service" is an opinion of loosecannon, not the general feeling among ebay sellers.
I DO agree however, that buyers who ditch for them failing to read the terms of sale (TOS) are not the best of customers. Each auction is different and the TOS should be read in full each time.
That said, I DO read the TOS and do NOT bid on items that I cannot get via PayPal. This is for general interest items. If it's a one of a kind and I have to have it, I will make other arrangments.
But of all my sales, probably 80% have been Paypal. Very few checks/money orders. Had a few Billpoints recently, but then dropped them.
The question was not whether you should take PayPal, but whether you should sign up for a higher service level. That's really up to you. Sounds like you won't use it beyond this one time. So just wait until August for the rest of your cash, I guess.
posted on July 12, 2001 08:14:41 AM new
I clicked on view limits and to date this month I have $92.25 remaining this month, so not many of my customers use credit cards. (Only one did for a small ticket item). It won't be a problem for me not to accept credit card payments. I'm just as happy with checks or money orders. Admittedly, it's faster using PayPal, but sometimes fast for me isn't great either.
This from the site about credit card payments/upgrading and tells why his $50.10 is on hold for clearance:
"In order to reduce the cost of processing credit card transactions for accounts that
do not pay fees, PayPal limits Personal accounts to: receiving $100 per month in credit card payments. Payments funded from the sender's bank account or existing PayPal account balance will not count against the recipient's limit.
When your Personal account exceeds the $100 per month receiving limit you will no longer be able to receive credit card payments unless you upgrade to a Premier account. Credit card payments sent to your account in excess of the limit will be held as "pending" until you choose to either accept the payment by upgrading or return it to the sender by refusing the payment.
If your account has exceeded the $100 per month receiving limit, you will still be able to receive payments funded from a bank account or existing PayPal account balance."
posted on July 12, 2001 08:24:47 AM new
The 50.10 is on hold from the BUYERS account....it is an echeck, which they say takes up to four business days to clear the buyers account. I think what I will do is have two accounts, Premier one for emergency acceptance of cash, and the personal one. I do like giving my customers the convenience of paying with PAYPAL. And, I too, as a buyer like the convenience. Amost ALWAYS will NOT bid if it says money orders only. No matter how bad I want it. What would it be like if you went to your local merchant and he told you sorry, money orders only? Thanks for your advice everyone!
posted on July 12, 2001 08:33:50 AM new
If it's an echeck, you probably won't go over your limit. Log on to your account and click on view limits. It tells you how much you have left in the account this month. Chances are you have some left and won't have to upgrade.
I don't bid on money order only auctions either. I don't just offer that as a payment option. I take personal or business checks as well and never hold the shipment for check clearance. I've never had a bad check in all the 700+ transactions I've had.
Never had a complaint out of any customers either about my terms. For a long time, PayPal didn't exist. What did you do then? lol
posted on July 12, 2001 08:52:50 AM new
I have PayPal with an unverified status and Originally it was a 100.00 limit but last I checked it was increased to $1,000.00. Check with them. You can always set up another PayPal account, keep it unverified without going to the business /premier which charges 2.9% on the total which includes shipping as well!!! this is what gets me.
posted on July 12, 2001 02:48:30 PM new
Bah ... I stoped using paypal and only use C2IT for credit card payments... ZERO problems on over 75 payments received so far and whats even better it cost me NOTHING...
I cancelled my paypal account over a month ago and say "I WILL NOT ACCEPT PAYPAL" in my auctions. yet still get people who want to use paypal, but they quickly sign up with C2IT when I ask them to check it out.
if you are a seller and are not yet using C2IT, well....................
posted on July 12, 2001 11:20:55 PM new
We have used PayPal for quite a while. NO problems at all. In fact, we love it.
Our average useage for PayPal versus other payment types is right now at 87%. I would be foolish to cut out a service that 87% of my buyers want to use.
Unlike the horror stories. We did have a buyer complain once and we worked with PayPal to resolve the complaint and prove shipping - no problem. We were informed that the $25 in question would be put on hold while the dispute was finished. Not an issue.
NEVER was our whole account on hold -sometimes I believe the horror stories take on a legend of their own. In addition - when you hear the final story, ie: both sides - the ones I have heard of both sides - the account holders clearly violated PayPal TOS etc.
We receive interest on our monies and a rebate amount everytime we use the debit card. We use it for all the shipping and inventory buys - therefore eliminating mixing bookkeeping between accounts.
We love it and as of yet so do the majority of buyers. There is no other payment system close to PayPal as far as customer base. We occasionally have buyers ask about Billpoint and have NEVER had anyone ask about C2it or any other service.
Good luck to you - do what makes sense for your business!
posted on July 13, 2001 01:10:23 AM new
I'm generally happy with Paypal, but think it's getting more and more expensive. Really seems unfair that someone that signs up for the premium acct pays fees on all payments, whether from credit cards or balances and from dollar one, whereas a personal acct doesn't on the first $100 of credit cards and nothing from Paypal accts. I'm surprized buyers are willing to use C2it since they pay the fee. That'd be great! Maybe I will try that.
posted on July 13, 2001 09:02:26 AM new
>>. I'm surprized buyers are willing to use C2it since they pay the fee<<
For the first month it's free. When there is a fee, its 1%. Unless it's a really expensive item, that's cheaper than buying a money order and mailing it. It is is an expensive item, 1% is a small price to pay for the protection of using a credit card. They also give the buyer $10 for opening an account. That covers the first $1000 in fees. And some folks like dealing with a real bank with real toll-free 24/7 customer service, rather than a bank wanna-be with no regulations and a CS department consisting of one guy who trolls the boards for complaints. (Apologies Damon, but I think it's time Paypal added a second person to their CS department so you can take another well-deserved vacation.)
1% is a small price to pay for the protection of using a credit card.
You seem to be flipping back and forth on the 'chargeback' situation on C2it. One one thread you tell the seller they are protected from chargebacks, and on the next thread you speak of 'protection.'
When I call C2it they tell me they don't get involved in disputes between the buyer and seller. C2it isn't saying anything on the board, unless you're their rep and you're answers contradict the info I get when I call C2it.
posted on July 13, 2001 11:42:36 AM new
>>Are you the official C2it rep on AW? <<
No. I do not have any relationship with them except that I am a satisfied user of their service and I have met with some of their people.
>>You seem to be flipping back and forth on the 'chargeback' situation on C2it. One one thread you tell the seller they are protected from chargebacks, and on the next thread you speak of 'protection.' <<
Where am I "flipping?" Buyers can still make charge backs through their credit card companies and if deemed to be proper, they will be allowed. Sellers will be protected against false charge backs and fraudulent credit cards. While no protection will work 100% of the time, we discussed different situtations and how C2it would handle it. I was satisfied that people who use common sense would not face the kinds of problems that some Paypal and many Billpoint users are facing: ridiculous charge backs for the stupidest of reasons.
>>When I call C2it they tell me they don't get involved in disputes between the buyer and seller. C2it isn't saying anything on the board, unless you're their rep and you're answers contradict the info I get when I call C2it.<<
C2it will not get involved in disputes. That is up to the credit card company. C2it does say very clearly on their site that once the seller withdraws the money, it will not be taken back unless there is indication of fraud. They are not spelling out all the terms because then they would get into the same ridiculous theoretical arguments that Damon has to waste hours on each day. I was not the only one to post this information here. Others called and got the same answers.
But rather than argue theoreticals, point me to one post on AW, OTWA, Ebay or anywhere else where someone complains about a C2it charge back.
posted on July 13, 2001 12:38:27 PM newyisgoodThey are not spelling out all the terms because then they would get into the same ridiculous theoretical arguments that Damon has to waste hours on each day.
Clever plan. Don't spell it out in the terms and don't provide an online rep.
posted on July 13, 2001 12:53:39 PM new
>>Clever plan. Don't spell it out in the terms and don't provide an online rep <<
I guess a better plan would be to promise "buyer/seller protection" then break the promises, violate their own TOS and post a rep here to imply that everyone with a problem must have committed a fraud. But hey it works. There are some foolish enough to believe it.
Again, point me to a single thread where someone is complaining about a C2it charge back.
posted on July 13, 2001 01:10:41 PM newyisgoodAgain, point me to a single thread where someone is complaining about a C2it charge back.
Interesting logic yisgood. Obviously there aren't any complaints because C2it doesn't allow chargebacks or C2it has managed to satisfy both the buyer and seller when a dispute takes place (a rare talent.) What other reason could there be?
BTW: most complaints filed with the Internet Fraud Complaint Center are against sellers living in California (the stats are available on their site.) The complaints filed against sellers in North Dakota are the lowest. Remember to deal with North Dakota sellers when ever possible, they are the most honest.
posted on July 13, 2001 02:30:52 PM new
>>BTW: most complaints filed with the Internet Fraud Complaint Center are against sellers living in California (the stats are available on their site.) The complaints filed against sellers in North Dakota are the lowest. Remember to deal with North Dakota sellers when ever possible, they are the most honest<<
Another intelligent comment from the induhvidual school of logic.
Let's cheerlead for a service where we KNOW that hundreds of people have had problems, where we KNOW that there is next to no customer service and where we KNOW that they have a bad rating with the BBB, Bankrate, Salon Magazine and the Wall St Journal and where we KNOW that their promise of "buyer/seller protection" is a bunch of lies and a rep has to come here and post spin on every complaint. Then let's knock a service where not one such problem has been reported because it *might* happen.
While you're at it, why not smoke, drink to excess, take drugs. It's no more dangerous than any other activity, it's just that so many people are doing it that some are bound to report problems. We can safely ignore these reports. I can show you people who did these things and didn't get hurt so that proves it's safe.
posted on July 13, 2001 07:05:30 PM new
Wow, it only took 1 day for this topic to swing all over the place.
I take PayPal because on 40% - 50% of my auctions people pay within 24 hours and I can IMMEDIATLY withdraw the money. That has a LOT of value to me.
Yes, I average $30 in fees on every $1000 in sales, but, I charge handling with my shipping fees and that covers some, to all of it.
I get WAY more traffic thru PayPal than thru my merchant account, and checks & money orders take 2-4 weeks to arrive. Hell, when I buy, I usually forget to pay right away, but I always pay immediatly if I can use PayPal or online CC.
