posted on July 12, 2001 04:41:19 PM new
I just received an item, (a vintage Fisher Price toy,listed as "mint". Well, mint turned out to fading in spots, scratches and some dings. I paid double what this item goes for..because it was "mint". I emailed the seller and asked nicely if I could please return it for a full refund. I had been charged $10.00 shipping. I paid through Paypal.
Seller writes me back..she will refund me $10 and I can keep the item. I wrote her back that I don't WANT the item...it is no good to me with all the scratches. I tell he I will send the item back...and pay return shipping myself. I just want my account refunded the original amount. She wrote me back..accusing me of being a "dealer", and therefore not nice and uncaring. She finally said she would only give me the cost of the item...NOT the $10 postage.
I sent back the item..at a cost of $6.38. Now....do I have any recourse if she keeps my $10? Can I do a chargeback for that amount? I d1dn't want to do a chargeback because it would cost HER $10. This woman would be out nothing....she would have the item...I paid the shipping back. The item WAS misrepresented. Any ideas? I think I've been more than fair.....
posted on July 12, 2001 04:48:59 PM new
If I were the seller I wouldn't have misrepresented the item in the first place. In my very first series of auction listings, however, I listed a wonderful little retro AM radio as "mint" because it looked that way to me. I got a fabulous price for it and happily shipped it off only to get a very nice, but very firm, email from the buyer stating the radio cabinet had obviously been repaired and painted. I sent him back his money for the bid price, the shipping charges and the cost of shipping it back to me. This seller should do the same for you and shame on her for trying to make you the bad guy in all this. Misrepresentation and failure to compensate for it hurts ALL sellers, most of whom I believe do their best to represent their items honestly.
Gerald
"Oh but it's so hard to live by the rules/I never could and still never do."
