posted on July 14, 2001 01:22:59 PM new
I am really in a fix, I resold an item that had already been shipped. On free listing day I accidently uploaded it and it was sold again. I didn't notice my mistake until he had already sent a money order for the item. It was a piece of sheet music and we sold so many this one slipped by. Any suggestions are appreciated.
posted on July 14, 2001 01:31:51 PM new
I've done this a couple time (in over 5,000 transactions).
Both times, I sent the buyer an honest and VERY apologetic note, something like this----
Hi XXX_
I'm terribly embarrased! I can't seem to find the XXXXX around here anywhere. It's possible that I sold my last one some time ago, and mistakenly relisted this thinking I had another.
I do try monitor my inventory closely, but every once in a long while I drop the ball. I'll continue to look for this item-- and I apologize for any inconvenience this will cause you.
Can I make this up to you in some way? Obviously, your money will be refunded in full-- but is there anything else you might be interested in I can send you to compensate you for the inconvenience?
Please let me know, and I'm terribly sorry for the foul up.
Best regards,
XXXXXX
***************
Never had a problem with either bidder. Got positive feedback both times, and one became a repeat buyer.
posted on July 14, 2001 02:43:34 PM new
Tell the bidder what happen! Then refund the money, plus the cost of their money order! That's about $1.00, plus the cost of postage ($.35) and say your sorry for their troubles.
posted on July 14, 2001 02:50:43 PM new
I double sold a vintage Fiesta Gray Deep Bowl last month, I just contacted one of my competitors, paid them for it, and they shipped it to the buyer in my name. Heather
posted on July 17, 2001 03:14:24 PM new
I oversold an Olympic pin once. Without realizing it, I sent her a slightly different pin. The buyer objected, so I told her to keep the wrong pin, and I would refund her money (including postage). She said that since the value of the pin she Bought was about $40, she wanted $40 in credit toward other things, not the $5 she paid. I went into my personal collection, and gave her my personal copy of the pin she wanted. Then I thanked her, and I personally hope she never bids on my auction again.
