posted on August 7, 2001 04:35:28 AM
Ebay is not my only job. I work 8am to 4pm. I come home and go straight to my office. There, I send congratulatory emails, package items, write new descriptions, take photos, etc. I drive my family crazy. Before getting to work in the mornings, I'm at the post office mailing off your package so that you receive it in a timely manner.
One of the most important things that I do is write your Feedback. I know how important it is to you as a buyer. However, do you know how important it is to me as a seller? In the last three weeks of selling under kcskorner, I have received maybe 2 or 3 feedbacks for the things I have sold. Not a great testiment to the time I have spent caring for your purchase. I let you know when I have received your money, but I have no way of knowing whether you've received your item or if you even like your item.
Ebay has made Feedback sinfully simple. Go to your Feedback page. At the bottom of that page is a link "See all Feedback I need to leave." Click on that link and you are taken to a page that lists the Feedback you still need to leave. You can do it all at the same time. What could be simpler? Please, leave Feedback. We rely on it. It's more important than you know!
[ edited by cblev65252 on Aug 7, 2001 04:36 AM ]
posted on August 7, 2001 05:30:17 AM
Simple, here are all the ways to get everyone to leave feedback......
.....!
That's right, there are none!
I would guess somewhere between 1/2 and 3/4 due for us, sometimes more, sometimes less.
I've tried emailing afterward, putting a little thank you note in the package.......none made any noticable difference.
Heck, some of these guys can barely read so getting them to DO something is out of the question!
posted on August 7, 2001 06:25:09 AM
Wow...that WAS easy.Caught up on about 25 that "slipped through the cracks."
You've taught an old dog (and seller) a new trick!
Thanks,cblev.
posted on August 7, 2001 06:35:38 AM
Realizing up front some may disagree w/the concept, one thing that worked nicely for when in the days when I was trying to build up my feedback was to send an email to the buyer using something like this:
Dear XXX,
Thank you for your purchase from YYYY. I have left feedback for you and hope you will do the same for me. Here is a quick link directly to the feedback forum section if you wish to leave feedback. (include clickable link to the feedback forum).
Sincerely.
ZZZZ
It really helped until I got to a point where I really didn't get too concerned about feedback anymore.
There are a lot of ebayers who are either new or just don't understand the feedback process. Sending them the link in a non-demanding format might get them to take a look at it & start leaving feedback on their transactions.
Then again..there was one customer who had over 900 feedback rating and had NEVER left one for anybody...????
posted on August 7, 2001 06:59:44 AM
Perhaps I am a bit blind this morning. I went to my feedback page, scrolled down to the bottom and couldn't find the link you described. What am I missing?
posted on August 7, 2001 08:07:25 AM
I find it frustrating also. I had a buyer not long ago that pestered me to death! How do I bid? How do I pay? How do I set up a Paypal account? How do I sell? On and on. And I answered every question. Now she won't leave me one word of feedback. Is sure she got her item and liked it, just can't remember it. Whatever.
I am fairly new at this and am trying to build up feedback. It is frustrating to get those emails that say they loved the item and yet not one word of feedback. But, even worse are the ones that won't answer an email as to whether they rec'd the item. Would it kill them to just answer as one buyer did "got it". That's better than nothing!
I suppose there are different ways to get to it. On your feedback page there is a spot at the bottom called Feedback Related Links. It's in there. Have found it to be quite helpful! From what I gather, you can go back even further than 90 days. I've been afraid to knowing that back in the day, there have been some I've forgotten to leave. I do have a lot of buyers who are "newbies" and I suppose that is part of the problem.
I, too, hate it when they don't at least acknowlege emails to let you know if the item has arrived. Then, I suppose if it hadn't I'd finally get some feedback - in the form of a neg! Geesh!
posted on August 7, 2001 09:18:48 AM
FYI - Vrane easy feedback tool is easier to use than eBay's and free. The drawback is you leave the same comment for everyone. But it is sure easy and quick to go check off 40 boxes, "submit", and be done.
Vrane also has a "return feedback" tool, for those who expect a feedback before you will leave one.
posted on August 7, 2001 09:33:12 AM
When I leave feedback for all the bidders at once their email address will pop up when I submit. So I email each one and tell them that positive feedback has been left and when they receive their package I would appreciate it if they also would leave positive feedback for me. Then I sign it with my personal name and also my user name. I find if I don't do this, most forget to leave feedback at all.
azcollectibles
posted on August 7, 2001 09:53:06 AM
The very best way to get feedback is give people really great service. Well-packed, meticulously labeled packages go out within just a few hours of payment.
I used to beat the feedback drum and I might get more feedback if I would still do it, but I find that when I get repeat buyers, the results are much more satisfying. Unfortunately that doesn't change your rating.
posted on August 7, 2001 11:03:28 AM
Wow, another useful bit of information. I learn something here every day.
At the bottom of my own feedback page I had to click feedback forum, and then click leave feedback, all pending comments at once. What a useful tool! I had been seeking out each individual auction and clicking through to leave feedback one at a time. Now I may set aside a few minutes each week to do everybody from the week or two before. Easy.
Personally I dislike it when buyers or sellers nag me for feedback. I'm selling widgets, not feedback. One buyer emailed me about feedback every other day from the day he won, and got hostile when I wanted to wait 4 days for his check to clear. And he had 700+ feedbacks already, so what kind of obsession was it??
I've probably sold 450 widgets since April and got 166 feedbacks. The only solicitation of it that I do is to say at the end of my winners notification: "We routinely leave feedback for our buyers, and appreciate having the same done for us." Could be I've gotten good response because so many of my buyers are also business people. I also ship really fast thanks to DH being willing to stop by the post office on his way to work each morning.
posted on August 7, 2001 11:04:49 AM
>I am fairly new at this and am trying to build up feedback<
Yup Susan, we have all been there. Once you get a nice rating it won't matter as much....until you get close to a 'color change', then it will be a big deal once again. (we ae inching toward the 1,000 mark so it will be of increasing importance to us soon also)
We have had two items in the 4 figure range that the people were extremly happy with and neither left any feedback! (they paid fast so I really never pushed it)
>Horses can't read but they can be lead to water<
But if you can get them to float on their back THEN ya got somethin'.........
posted on August 7, 2001 02:53:05 PMWould it kill them to just answer as one buyer did "got it".
a-men. that's all i need to know, and i'll gladly leave feedback. in my shipping notice i ask buyers to drop me an email when they've received their item so i know it's arrived safely. more don't than do . i think they forget. if i have the time i'll write again and ask.
but i have found a number of people - and not just newbies - don't know how to leave feedback and are embarrassed to say so. and most don't know about the handy 'see all pending at once.'
posted on August 7, 2001 02:58:36 PM
Feedback is more important for sellers than buyers. Someone who is just a buyer probably does not care as much. I have a buyer and seller account on ebay, I always leave feedback as a seller (and I understand about working long hours, but if you have auction helper software, this is a pretty automated task) - As a buyer, I am less concerned what my feedback is, so I am a LOT less likely to leave feedback. Simple as that.
posted on August 7, 2001 03:00:07 PM
Once you have 35-40 fbs saying you do your job, I say, "Feedback shmeedback." Who cares? I want to sell my stuff. If someone loves it and emails me, super, and I take the time to thank them for their delightful email. If they don't care enough, I figure no news is good news. If they write dissatisfied, I try to resolve the transaction in a way that will leave us both feeling ok about it.
You know what's better than good feedback? A big fat healthy checking account!
PS: I rarely ever write to the company I order my cigs from online and thank them for the wonderful job they do - and they are awesome! I did once and got a canned response. You know why? They're using their resources to sell product and sell it well, not get approval.
posted on August 7, 2001 04:01:08 PM
As a seller I can understand your pain. As buyer, just recently I purchased 4 pairs of earrings from this Ebay seller with 2000 feedbacks.
She never even bother to leave even one good feedback for me. Since I have paid with Paypal the next day when auction ended. So much to say about some of these sellers.
posted on August 7, 2001 05:45:23 PM
i am one of those sellers that not only leave feedback, let alone read....i just took the time to read this post....it was news to me that feedback was a breeze....so i just took the time to get 200 something feedback taken care of....thanks for this topic
posted on August 7, 2001 10:49:55 PM
I'm closing in on 500 and should have it by the end of the week. I've noticed that my sales have gone up with my feedback. Maybe I'm just better at the listing now than I was at 50. I figure that it will plateau at a level and no more feedback will do me any good. With almost 500 people know that they can buy from me with confidence. I don't think people knew that at 50.
I use 50 because I didn't start to sell until I was in that range. I don't know how sellers get started with selling right out of the gate with a big 0 and shades. I bought alot of stuff that I collect anyway and got my feedback up to a respectable level before I even started to sell.
To me feedback is an important part of your user ID. I leave it on every transaction and hope that I'll receive it in return. If not, I don't ever follow up. It says something about your reliability.
[ edited by Eventer on Aug 7, 2001 07:08 AM ]
. i think they forget. if i have the time i'll write again and ask.