posted on August 14, 2001 08:57:33 PM
I have sent well over 100 packages using endicia's "Free Delivery Confirmation" feature. Like a good little boy I always mail them at the indicated post office in my registered zip code.
When I got home today there was a message from someone at my post office notifying me that my DC's were invalid, would not scan, and they weren't sending them anyway since I didn't pay the 40c per package!!!
Fortunately they left a phone # (rather than my having to use 1-800-ASK-USPS) and they were still there when I called at 5:15pm. I had an interesting discussion with this individual explaining to her how electronic DC works and that it was free. I'm not completely convinced she believed me and not sure that my packages got sent in today's mail as she said.
I normally get very good service from the post office. Any suggestions? I think if I write a letter to the postmaster I'll just sound like a whiner.
At the bottom, it shows that if you use ELECTRONIC DC that it is FREE for Priority Mail packages. You can also show them that it's right there on the USPS website.
It amazes me how the postal clerks know nothing about their own company sometimes.
posted on August 14, 2001 10:48:36 PM
Obviously nobody at that post office has the ability to read. Right below the delivery confirmation bar code there is a statement which says Electronic Rate Approved #XXXXXXXXXXX. All they have to do is look that up and it will give them all the information about the rate structure for Priority and Standard Mail. That's what my post office did the first time I took one in and not a bit of problem since.
Second, they received an internal bulletin a little over a week ago explaining all of this to them. Again, illiteracy must be the culprit. That bulletin explained the system so they have no reason to claim ignorance unless they really are ignorant.
Their counter workstations are not programmed to accept a scan because they have already been entered. They can scan with the hand scanners if they really want to.
You need to contact the Postal Business Center immediately and inform them that your local post office is mishandling all of those packages and demand an apology from the postmaster/mistress of that facility. Apparently they need to be educated by someone a little higher up the food chain. The Postal Business Centers are attached to the regional sorting centers. Call another post office in the area and ask what center serves the region and demand an explanation why they can't read the packages or the postal bulletins and now have significantly delayed your priority mail packages due to ignorance. I would also request that bulletin number from the Postal Business Center and then walk into that post office and demand that they pull out that bulletin and read it in front of you.
[ edited by avaloncourt on Aug 14, 2001 10:50 PM ]
posted on August 15, 2001 05:25:36 AMwbbell: call Endicia CS! They will have their PO rep contact your PM & light a fire under his butt! IT WORKED PERFECTLY FOR ME!
posted on August 15, 2001 05:38:46 AM
i would call the postmaster, the heck with writing a letter. i have had great success calling 3 different postmasters, one in a tiny one horse town and one in a capitol cityand one in a city with a population of over 3 million. i actually was able to meet with all 3 to discuss my problems and the appropriate action was taken immediatly.
