posted on August 25, 2001 01:53:57 PM
Why do most so many Buyers and Sellers always rush to leave a Neg. Feedback.
There is plenty of time to leave feedback, but I noticed that from reading on this
message board, and also it happened to me, I am a seller and a buyer received his package, and the first thing he did was give me a Neg. and then email
me with his problem.
I really would like to know what makes people rush to Neg., even if payment is
a little late?
If waiting like 15 days, and still no payment, so file for your NPB Alert so this way you are covered, if payment never comes, you can file for your Credit
Request. But why rush to give a NEG.,
Once you leave a NEG., you cannot take it off, So why not do all you can
first before you NEG. I personally feel that if people would slow down alittle
with giving Nags so fast, there would be less problems among buyers and sellers.
My buyer who left me a NEG., first before he contacted me, He felt bad about
what he had done, and we talked about our problem, but it was too late now
for him to change it. So I went and left him a Neutral, with an explanation
(which was the truth of what happened) only because I felt he was upset at the time of leaving me feedback and I as a seller should not give him a Neg., just
because He gave me one. I think it's time to grow up, and think first.
"Just how I feel about neg feedback."
posted on August 25, 2001 02:11:02 PM
You're right, tonimar1.
Unfortunately there are always going to be customers with the mindset of "shoot first, ask questions later".
I work in a medical office as an administrative assistant. I can't even count the number of people who call or come into the office completely irate - ranting and raving, shouting, cussing, pointing fingers, etc - but who are wrong in whatever it was that they were arguing about. Maybe they forgot their HMO referral paperwork, or they were 20 minutes late and now can't be seen immediately, or they wrote down their appointment in a year 2000 calendar instead of a year 2001 calendar and came in on the wrong day, or they waited until all their Rxs ran out and the dr just happened to take the day off so they can't get a refill until tomorrow, or any number of things. I would say that it is at least 2-3% of people.
Most of us would at least attempt to solve our problems civilly, but there are always going to be the impulsive ones. Ugh!
posted on August 25, 2001 02:50:23 PM
i file a npb after 14 days and a neg after another 7. exceptions are made if the deadbeat communicates with me and we have come to an arrangement before that 21st.
i think waiting longer than 21 days is sort of a dis-service to other sellers because the joke could be out there bidding etc on other auctions. my neg may let others know he is a potential problem so they can decide how to handle tehm on their auction. i might also be the 2nd neg for the same thing and that would show sellers a pattern of deadbeatness....
tonimar1
there would be less problems with sellers and buyers if the buyers would pay as per auction terms. if they have a problem along the way they should communicate with the seller.i think its time to grow up and pay your auctions in a timely manner. people think they can bid, win then drag ass like its a walmart layaway. i send payment no more than 24 haours after notification i won. i don't bid if i have to wait to get paid before i can send the money.
squinkle99
as much as i feel for you in the day to day jerkdom at your job it really has nothing to do with the auction bizzzzzzzzz. just because someone leaves a neg after 3 weeks or so of no money doesn't mean they are shooting first. buyers have a responsibility to follow terms of auction and for gods ske communicate if they have a problem meeting those terms. i think if your employer pulled the same kind of thing woith your paycheck you wild be singing a diffferent tune, but if he said checks would be a day or two late you might just cut him some slack...communication, communication, communication, thigs would go ohhh so much smoother if people would just employ that simeple tactic.......
I am saying that most people just don't show enough business sense, and if a buyer drags his or her a++, as you put it then it's time for the seller to show
common sense and some understanding, naturally we aren't comparing your getting paid a pay check from a large firm, I think your example is a little
too dramatic.
Why would you feel you have to NEG. a buyer after a limited number of days,
I as a seller never look and never check on any of my buyers feedback? I
personally don't care what this buyer did to you, only because it doesn't mean
he or she will do it to me. There are many circumstance that involved them
getting a neg. and you don't know the complete details.
Also as squinkle99
Put it, people are just too quick to complain, and that's my feelings also.
Learn to understand how people are, and try to compensate for what they
are lacking. It would make for a better trading place for us Ebayers.
I am not directing this comment towards you, I am speaking in general terms!
please understand how I mean what I am saying.
posted on August 25, 2001 04:03:46 PM
Hi Eventer
There is no "Certain amount of days" for
any transaction.
For Example:
Lets say the buyer never responds to any of your emails, OK, so after 10 days
you file your NPB form, this is to cover yourself for filing a refund.
Now, you still don't hear from the buyer and its 15 or 20 days, so what should be done, now file for a refund from Ebay, Now that you have done everything possible which also means sending emails to your buyers, even if they don't respond you send emails at least once a week, In some cases people are
called out of town on a family emergency and they are not thinking about the
15.00 bid they place on an item, when maybe a family member is ill or worse.
Sometimes you may have done all you could and still no response after a month
well, if you feel a Neg. should be given then that's the time to give it. More then
likely if you check you will see this person has not been active on Ebay for
all the time that you didn't hear from them, But also, is the case where the
buyer is active and just ignoring your emails and Ebays emails, so now
your pissed! You loose control of your proper thinking and go and neg., because now your mad because they are ignoring you.
This is a big ego trip on the minds of many. To me I do what I can to contact
my buyer and I also do what I have to do so that I can receive my refund if the buyer never responds. I relist my item, plus I am too busy with my own work
that my mind is not on this none paying buyer, I don't let my mind get absorbed
by things that are not important.
All I am saying is give the buyer the benefit of the doubt, they may just come
forward and contact you and send payment, But wait, you already gave them
a NEG., What do you do now??? If you weren't so quick to Neg, you wouldn't
have this problem
posted on August 25, 2001 04:23:47 PMThere is no "Certain amount of days" for any transaction.
By your own admission, not only is there no perfect time, but whenever a seller chooses to leave a neg should be up to them and their business practices.
Leaving one in (what you perceive) is a short amount of time is not right for you but IS right for others based on their business plan & their individual decision about how to run their business.
You are assuming that every seller is just happy to have someone pay, no matter how long it takes them. That is not the case for many a seller.
Personally, once I file the NPB, I don't accept their payment or their excuses. BUT, that's the way I choose to do business and I realize it's not right for others.
edited for ubb boo boo
[ edited by Eventer on Aug 25, 2001 04:42 PM ]
[ edited by Eventer on Aug 25, 2001 04:43 PM ]
posted on August 25, 2001 04:25:59 PM
I have never left a neg for a deadbeat and I never will under the current feedback system. The risk/reward ratio is horrible for the seller and means absolutely nothing to the buyer.
posted on August 25, 2001 04:29:30 PM
tonimar
sounds to me like you are a bit afraid of getting a retalitory neg. people with problems can email, death, illness or whatever. 21 days if plenty of time to communicate a problem. sellers like ou describe hurt other sellers more than anything. you set a presidence(spelling)and now the bidder thinks it is ok to act like that with everyone.......auctions are a business not a game and feedback is meant to reflect how a transaction actually played out, not some ego inflating forum....
posted on August 25, 2001 04:36:56 PM
I am not saying anyone should do things the way I do, I am only saying
what is the RUSH, if you want to neg your customer go right ahead and do so.
But, many times because you rushed to do it, you (not meaning you) could
cause yourself a new problem.
Your also right every seller makes there own rules, and that is where the problem starts. You have so many different kinds of thinking people that
there is not set way of doing business on Ebay.
I was just thinking and what sounds good to me is.
FOR EVERY FEEDBACK YOU LEAVE FOR A PERSON, WEATHER IT BE A NEG. OR A POSITIVE, THE FEEDBACK GETS CREDITED TO YOU, NOT TO THE OTHER PERSON.
SO, THAT WOULD MEAN, IF YOU ARE BEING FAIR WITH THE OTHER PERSON IN YOUR FEEDBACK, THEN YOU WOULD HAVE NO PROBLEM LEAVING IT. BECAUSE IT WOULD GO UNDER YOUR FEEDBACK....
How does that sound to you Eventer! Then there would be no problem where
everyone complains about who didn't leave them feedback, etc.etc.
Not in the Least am I afraid of a getting a NEG. in return, I have left NEG. for many deadbeats, but with allowing them enough time to make the transaction right. I have never received one in return.
I am not saying not to give a neg where it is earned.......I am saying don't be
so QUICK..........that's ALL!!
posted on August 25, 2001 04:42:57 PM
and from the sound of it you are saying 60 days or so is enough time.......i say 21 is plenty unless they have communicated a problem to me
posted on August 25, 2001 04:49:39 PM
soothsayer
Yes, 21 days sound good!
As long as you have tried every possible way to make the transaction become
a completed transaction, and after all has failed, well then that would mean
a NEG, As simple as that. The Buyer has earned it on his own.
How do you like my idea of leaving feedback?
posted on August 25, 2001 05:21:48 PM
Seems like we have this conversation a 100 times.....
So I did some math on MY eBay feedback ratio
these are just guesstaments of corse..
We run approx 2000 auctions per month.
We have a sell rate of some 80% that’s 1600 payments
waiting per month...our deadbeat factor has recently
gone down to just over 10% that’s 160 ..NPB x 12 months
is just under 2000 negative feedbacks we could leave to our
deadbeat friends per year....lets say only a lousy 25% of them retaliated
with negative feedbacks.....That would give me 500 negative
on my score card in just one year...500 negs for not doing any thing
wrong accept for trying to warn other sellers of a problem with this
bidder.....Now here I am with 100s and 100s of negative....would
you buy from me...? Some of you will say yes.....but some will say
not no but Hell....NO...
posted on August 25, 2001 05:35:05 PM
I've left two negs - in the first three months I was selling. None retaliated. I still don't think it's worth the time.
You want to do right by other sellers? Don't let deadbeats string you along until you're out your FVF's. Negging doesn't get anyone suspended, filing for your FVF's back does.
Who really cares how good a buyer someone is? People care about how good a seller someone is.
If you have a set schedule, you're not going to get burned: X days --> NPBA (or personal reminder if you prefer, then NPBA). X days after that file for FVF's back. Why get all emotional about a deadbeat? Relist the thing.
Another reason - what if someone didn't pay you because they died? Or their excuse was true.
I just reversed a FVF credit because the woman had surgery and mailed me payment about six weeks after the auction. What good would negging her have done?
In your situation Feedback needs to be handled different then the smaller
sellers, but yes, your right! Where would that leave you, that's why everyone
needs to figure what is best for them and there business.
Like I said before,
As a Seller I do not check a buyers feedback, But if I were a Buyer I would
check your feedback, and it won't be to impressive, if I saw all those Negs..
If in your situation, I would do just like you do.
