posted on September 3, 2001 06:11:16 PM
I won an auction this morning. I have contacted the seller right about 2 hours after the auction ended. It was returned "undeliverable." I received an email from the seller, obviously she hadn't recieved my email, so I wrote another email using the "reply" button to her note.
That was returned "undeliverable", too! I just sent another email to them to try it out..."undeliverable!"
Her ebay email address and the email I received from her are both exactly the same. Even the "reply" didn't work for that either.
What should I do? I'm a nut about being responsible and replying promptly, etc., but they're not getting my emails so I'm worried they'll think I'm not contacting them!
I know you have 3 days, but she'll begin to worry.
How can I contact them? They sent me an address with a P.O. box number. Oh.. maybe I could call phone information, but what if they don't have her listed?
posted on September 3, 2001 06:14:10 PM
Try the "Ask seller a question" feature in the auction you won. It is possible that the seller's ISP has your ISP blocked for spam.
posted on September 3, 2001 06:14:14 PM
Have you tried replying from a different email address? Perhaps there is something wonky between your ISP email and their's? Try the Ask Seller a Question
link from within the auction itself. Sometimes this works when all else fails.
posted on September 3, 2001 06:43:37 PM
She wouldn't have my email blocked for spam. I've never spammed anyone! I've never bulk mailed anyone. I hate getting that stuff and would never do that. So I doubt that's the reason. Plus my ISP is just a little local service provider, I doubt if there are any major spammers in our neighborhood.
I think I'll try the 'note to seller' email thing on the auction page as you suggested.
I'd have to open a new email account somewhere, maybe hotmail or something, to email from another address. I may try this, too though.
I guess the ebay FAQ has the instructions on how to pull a seller's contact info, right?
I can't thank you enough for all of you kind help. Don't you love this board?
posted on September 3, 2001 06:51:47 PM
Just checked and the "ask seller a question" feature is not on a Completed Auction. You can only get a link to getting seller's email address. That opens Outlook Express with probably MY ISP.
posted on September 3, 2001 07:01:07 PM
Sometimes the ISP will be the ones blocking email from an entire domain.
Once your Outlook Express brings up the New Email box, copy the email address of the seller and then go to Hotmail or Yahoo mail, or whatever alternate email you're using, and paste in the seller's address.
You can right click it and look at the properties if the actual email address doesn't show.
posted on September 3, 2001 07:06:57 PM
handmade5, instead of looking for the "ask the seller a question" button, just click on their user name. The same ebay email form will come up and you can use that to contact them.
posted on September 3, 2001 07:17:54 PM
Again, thank you! I'm going to try clicking on the user name.
I went back to the "undeliverable" emails and saw that it actually said, "service unavailable." There was a link in there that I clicked on.
You were RIGHT! It is an antispamming blocking company blocking my emails. I guess the entire domain is being blocked. Really, I wouldn't even know how to spam anyone! LOL!
Isn't this a "lesson" or "heads up" to sellers? You put blockers up and then you aren't doing business when the buyers can't contact you.
When I get spam I just delete it immediately. It takes a second of my time.
Oh well, probably just something I'm not understanding. Thanks for giving help to the hopeless (-:
posted on September 3, 2001 07:20:04 PM
Generally the user had no voice in the domains that the ISP decides to block. WebTV was blocking most of the Road Runner servers a while back. It was a real pain.
