posted on October 2, 2001 03:21:49 PM new
Subj: Ecount Account Information
Date: 01-10-02 18:00:28 EDT
From: [email protected] (Ecount Customer Service)
Reply-to: [email protected]
To: XXX
Dear XXX,
In August, we sent you an email to inform you that we were implementing new security measures, because we had reason to believe that some Ecount account information may have been inappropriately accessed.
We fully appreciate the overwhelmingly positive response that we’ve received from our customers, who clearly approved of the extra security measures that we took to safeguard your interests and maintain your trust.
Since implementing our proactive measures in late August, our investigation has confirmed that at that time, certain information was inappropriately accessed by a cyber criminal, who threatened to disclose what he mistakenly thought were credit card numbers, unless we paid him. We’ve recently been informed by law enforcement authorities that in situations like this, where extortion attempts have failed, it is typical for the criminal to now attempt to contact you directly, via email, and claim to have accessed your credit card number. That is simply not possible, because Ecount does not and never has stored credit card information.
We want to be perfectly clear: It is Ecount information-- such as your old Ecount account information, name, and address-- not credit card information, which may have been accessed last August. Rest assured, you’re at no financial risk. In fact, any Ecount information that may have been accessed is now invalid, since we immediately blocked and reissued new account numbers. And our 100% guarantee policy ensures that your Ecount dollars are safe.
If you receive an email like the one described above, please ignore the erroneous message. Now more than ever, Ecount will stand up to those who threaten us. And we know you’ll understand that we’re sending this message because we believe in proactively communicating with our customers. Your security and trust remain our top priority. Accordingly, we have been aggressively working with law enforcement agencies in this investigation and with a top Internet security firm to ensure that your interests are safeguarded today and in the future.
Thanks for your continued loyalty. If you have any questions, please feel comfortable to email us at [email protected], or call our Customer Service Center at 1-877-ECOUNT-5.
Sincerely,
The Ecount Customer Service Team
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From: "Ecount Customer Service" <[email protected]>
To: <XXX>
Date: Tue, 02 Oct 2001 15:25:44
Subject: Ecount Account Information
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Message-ID: <[email protected]>
[ edited by heygrape on Oct 2, 2001 03:29 PM ]
