flowerj1
|
posted on October 6, 2001 05:37:06 PM
I received the following message from a buyer 5 days after the auction ended and after I sent 2 EOAs. I'd like your opinion on how I should handle this. He was my only bidder so there's no backup to go to. Thanks.
Here is the message:
Hi,
I'm sorry, I bid on the wrong item (via an automatic bidding program).
Please relist the item for sale. If ebay charges you an additional fee then
please let me know and I reimburse you for the charges.
Once again, sorry for the problem.
|
toollady
|
posted on October 6, 2001 05:43:38 PM
I would just final a NPB and re-list. I would also leave a neutral stating "buyer backed out. Claimed error through auto bid program"
If they don't want the item, there is no way you are going to get them to pay.
|
mrspock
|
posted on October 6, 2001 06:03:43 PM
file your final value fee say both partys agreed not to complete the tranasction
unless it was a high dollar start dont worry about the listing fee or email them and let them send the listing fee
Don't bother with feedback ..They may leave you a + for helping them out if you neg or nuetral them you leave yourself open to retalitory
spock here......
Live long and Prosper
|
pab53
|
posted on October 6, 2001 06:42:21 PM
I would let it go, file for my fees and not leave him any feedback.
|
HopelessSinner-07
|
posted on October 6, 2001 06:56:25 PM
Contact the second bidder (if any)
block first bidder and move on.....
.
|
flowerj1
|
posted on October 6, 2001 07:22:58 PM
Hmmmm..... I am really surprised by everyone's response. And your advice to me to leave no feedback is exactly what's wrong with the feedback system!!
So, this is what I did.... I sent the buyer an email stating that his "mistake" did not preclude him from the contract. Then I attached a link to the User Agreement page and told him to read section 4.
|
Eventer
|
posted on October 6, 2001 07:39:49 PM
I sent the buyer an email stating that his "mistake" did not preclude him from the contract.
Let's see, the buyer tells you they made a mistake, offers to pay any fees you incur & that's not good enough?
Let's see, the optimist side of this is you get your money, you lose this person as ever being a potential customer again & probably end up w/negative feedback.
The pessimist side of this is the buyer never pays, you end up going through the NPB process anyway (and get NO fees except FVF in return), lose this person as a potential customer and probably end up w/negative feedback.
Hope the potential bucks were worth it.
|
HopelessSinner-07
|
posted on October 6, 2001 07:59:36 PM
You sent them a link to the “User Agreement page”
Nothing personal my AW sister FlowerJ....
We have a 10 to 12% deadbeat bidder factor...
I would be jumping up and down if only a few of them
email me with an apology and fee reimbursement offer.
It really doesn’t get much better than that
.
[ edited by HopelessSinner on Oct 6, 2001 08:00 PM ]
|
soldat2
|
posted on October 6, 2001 08:01:02 PM
>I'm sorry, I bid on the wrong item (via an automatic bidding program).<
Ok, maybe I'm really tired today but what the heck is an...
"automatic bidding program"???
This some sort of new deal that bids automaticly for you?
>I received the following message from a buyer 5 days after the auction ended and after I sent 2 EOAs<
5 days and 2 notices make me think that they were hoping you would miss the auction.
Before I did anything I would look back to see what else they bid on. Maybe they got the same thing cheaper from someone else??
If you care about your feedback...
I would question that statement out of curiousity and file with ebay as a mutual no-sale to get the costs back. Then I would block that bidder so they don't make the same "automatic bidding program" mistake again.
If you don't care about getting re-negged...
I would email them and say I'm sorry but I've heard that before and it still doesn't work. Pay up or I file NPB and FVF with ebay.
Then neg 'em.
>your advice to me to leave no feedback is exactly what's wrong with the feedback system!!<
That's just one of the MANY things wrong with it!
|
flowerj1
|
posted on October 6, 2001 08:11:28 PM
Response to Eventer...
The buyer only offered to reimburse me the fees for relisting. He did not say he would reimburse me the fees I had already incurred.
If I lose him forever as a potential customer, so be it. There's millions more out there and growing every day. And if I end up with negative feedback...well, that's the whole point of the feedback forum. I can comment that he was a deadbeat and the negative was retaliatory.
You tell me you "hope the potential bucks were worth it". The bucks is not the point! The point is he had plenty of time to retract the bid. And what in the world is this "automatic bidding program" he's talking about. He only has a handfull of feedback and the last one was 13 months ago. All of a sudden he wants to use an automatic bidding program???
|
Eventer
|
posted on October 6, 2001 08:34:24 PM
The buyer only offered to reimburse me the fees for relisting
So you tell them that it cost you the original list fee and the relist fee.
There's millions more out there and growing every day
May I assume, then, that we won't see over in the threads where many sellers are worried about declining sales and the lack of bidders?
I can comment that he was a deadbeat and the negative was retaliatory.
And they can say they made a mistake, offered to pay your fees & got a neg in response.
The point is he had plenty of time to retract the bid.
The new bid retraction policy does limit when you are able to retract a bid. The new policy says that if you place it w/in the last 12 hours, you can only retract the bid w/in 1 hour of placing the bid. So it's possible to make a mistake but not realize it until the deadline makes it impossible for you to retract a bid.
|
mballai
|
posted on October 6, 2001 08:55:55 PM
I would tell the bidder that if he covered the listing and FVF fees, that would be sufficient, but that he had to pay up within x days. If he failed to do so, NPB and follow through.
|
