posted on October 10, 2001 08:13:16 AM
I got an item cheap(which Im not gonna secify) and he was hesitant to send it saying
it would not fit my machine bla bla bla.
Now I know computers and knew I was getting a killer deal.
After 12 days he says if I didnt get it that it probably got lost in the mail bla bla.
So he goes ahead and sends me a lesser product. That is BS.
posted on October 10, 2001 08:21:01 AMimagecomposer
First, remove any large quantities of funds which may be in your PP account......make sure they have cleared before taking any other action (I say this for your own protection)
Second, contact Paypal to file a buyer complaint; there are links on their web site to do this. Alternatively, you can post your problem in the Paypal forum here and Damon may be able to assist you. My understanding is this complaint must be filed within 30 days of the original transaction. To reach Damon privately, e-mail him at [email protected]. When contacting him privately, your account info and a description of the problem will help get the ball rolling.
Use a CC chargeback (if that's how you funded the purchase, through your CC) as a last resort if you haven't received satisfaction from the seller or PayPal...you generally have 60 days or more from the date the transaction shows on your CC statement to file a dispute with your CC company...check with them for particulars.
Remember, PP is the intermediary here...they aren't responsible for the conduct of the seller...
Good luck!
Pat
Edited to add that, since you have received an item, it will have to be returned to the seller with a request for refund/credit or the correct item that you originally ordered. Your CC company will require this for a dispute to be resolved in your favor...
[ edited by camachinist on Oct 10, 2001 08:25 AM ]
posted on October 10, 2001 08:24:55 AM
PayPal does not get involved in quality of merchandise disputes, which is what you have. That said, PayPal doesn't want bad sellers any more than anyone else does, and will take action to terminate sellers who develop a pattern of complaints. If you feel this seller needs to be complained about, you can complain to PayPal.
If you paid by credit card, you are entitled to return the item, at your expense, and in the condition it was received, for a full refund. Discuss this with your credit card company. Neither your credit card company nor PayPal will be pleased if you develop a pattern of such action.
posted on October 10, 2001 08:34:26 AM
You don't have to remove the funds from your account.
If you didn't pay by credit card, you're going to have to work this out with seller, and nothing at all can go wrong with your relationship with PayPal.
If you do obtain a chargeback through your credit card company, understand that you're shooting a silver bullet. Those who develop a pattern of abusive chargebacks discover that the system does in fact have defenses against such abuse.
So in the unlikely case that you're on the edge of proving yourself an abusive customer, then by all means, start thinking paranoid.
posted on October 10, 2001 08:36:09 AM
Consumers have no control over what a merchant sends them...it is a merchant's responsibility to accurately describe their products and ship what they describe.
We routinely charge vendors back when they persist in playing fast and loose with product descriptions or perform unauthorized substitutions....
I've been with the same two bank CC processors for over 20 years and they've yet to question my judgement in charging back vendors, whether in this country or abroad (foreign vendors like to double-charge, why I don't know)
I'm usually quite pleased when their fraud departments call to my attention what they perceive is unusual activity on our accounts....usually it results from an unusually large purchase from a vendor we haven't done business with before...
So, to imagecomposer, stick up for your rights as a consumer....no one cares as much about your money as you do.....
Pat
Edited to add that I would never leave substantial funds with an unregulated institution with which I was involved in a dispute....it's plain bad business....that's why I gave you that advice. Ultimately, your CC chargeback will be against Paypal, not the seller...
[ edited by camachinist on Oct 10, 2001 10:13 AM ]
