posted on October 12, 2001 12:14:59 PM new
I started a thread last night about not being able to sign in on eBay. Still can't!
Wrote [email protected], explained what was happening, and that I had double-checked my Netscape preferences, and "Accept all cookies" was still checked.
Also tried going in through IE....same thing ("cookie error".
Received a reply from eBay to "go into Netscape preferences and check the 'enable cookie box'."
posted on October 12, 2001 12:23:58 PM new
Kidsfeet, thanks, but I tried re-booting right off the bat. I know what you're talking about re secure sign in, but the sign in page(s) I'm getting doesn't show it now.
As I said in my other post, last night I finally IM'd my son 250 miles away, and he signed in on my account and got my buyers' email addresses so I could send EOA notices.
posted on October 12, 2001 12:31:56 PM new
RainyBear, the eBay answer gave separate instructions for IE and Netscape, and getting rid of eBay cookies was a fix on IE but not Netscape (which is my usual browser).
You might want to delete the history files also.And I would definately go into your cookies folder on the machine and just dump all the cookies out.It will not hurt to try anyway?You will get them back and then some anyway!!
As for Netscape I have no idea but it sounds like the cookies on your machine are the problem if both browsers will not sign you in.
[ edited by wildanteeker on Oct 12, 2001 01:22 PM ]
posted on October 12, 2001 06:15:44 PM new
Are you using any type of Internet Connection enhancer program? There are some that will store IP addresses of often visited sites. If the site changes their IP, and your enhancer program is using the old IP, you can have trouble getting onto that site.
This may not have anything to do with your trouble, but when we used and program (the name escapes me), it had an option called Fast IP. We ran into trouble with it and certain sites when they changed their IP's.
posted on October 12, 2001 06:17:52 PM new
Last thing I did was to go into Netscape - Edit, Preferences, Advanced, Cache - and cleared the cache. Still can't sign in.
(Already deleted all the cookies from - Start, Find, Files & Folders, Cookies.)
posted on October 12, 2001 06:40:30 PM new
I guess that IE is not working either then?I wish someone could help?I have had trouble lately signing in but I always would just sign out at the top of the page and sign in and no problem.I just wish someone would come along with a simple solution to your problem.Sorry I cannot help.The only thing I might try is to re-install your browser but that seems rather drastic.Good luck and I hope someone chimes in to fix your problem.
posted on October 12, 2001 07:11:54 PM new
I have had trouble getting past the password in signing in. Kept saying invalid. I had bookmarked my id to get into what I am selling and it started coming up as "you must sign in" and then saying the password was invalid. Finally ebay let me and I rebookmarked my page and can now get without having to sign in~ good luck~ I am not a computer person but wish you good luck. Suzanne
posted on October 12, 2001 08:24:42 PM new
Use IE. Delete everything in your Temporary Internet Folder. You can't delete the DAT file (easily anyway), but everything else should go.
posted on October 12, 2001 09:20:49 PM new
Well, spending half the night holding for and talking to Tech Support, and doing everything that has been suggested here and other places, I finally downloaded Netscape 6.1...guaranteed to fix the problem. Guess what?
posted on October 12, 2001 09:39:31 PM new
I can only log in to sell when I am using Netscape . If I try to log in for any other purpose I get the "cookies not enabled" message. Yeah, right. Cookies are enabled. Phhfffffft.
posted on October 13, 2001 05:43:33 PM new"You may need to reload your AOL internet adapter, (also applies if using Compuserve.) Sometimes things get corrupted."
Flyinlizards, I am convinced that this is what has happened. AW and my email no longer 'recognize' me. Have to put all my info in every time.
When I did a second search for "cookie" instead of "cookies" (which brought up my Netscape cookies), it brought up another list...all from IE, which I never use.
I deleted them all but one, which has a yellow question mark on it. When I double-click on it, I get a box that says "This is not a help file, or has been corrupted". When I try to delete it, it won't let me.
I am now convinced that the problem is in my computer. Have talked to 3 techies at 3 different times....they all had different ideas, but none of their solutions helped.
I might be delighted to do what you suggest, but I don't have a clue what you are talking about. Will you please explain like you were talking to a 5-year-old?
posted on October 13, 2001 09:28:05 PM new
You didn't mention if you are actually using Compuserve. This is the short version:
Click on START, select PROGRAMS, and then click on COMPUSERVE 2000.
Click on COMPUSERVE SYSTEM INFORMATION.
Click on the UTILITIES tab.
Click on CLEAR BROWSER CACHE.
Click on UNINSTALL INTERNET ADAPTER (also known as AOL ADAPTER).
You will be asked to restart the computer, click on YES.
NOTE: Removing the adapter files via the CompuServe System Information Tool will require a minimum of two reboots and in some cases may require three.
If none of these have worked, then (OFFLINE), double click My Computer, select C: drive to open, then locate your CompuServe 2000 program folder. Use View at the screen top, then details to view the files better. Open the CS2000 folder, find Global.Org, right click and delete. Navigate out and sign back on to CompuServe. It will rebuild itself and will take a bit. You may also have to restart your computer.
------------------
Same basic info:
1. Close CS2000!
2. Close all programs!! Ctrl+alt+del on the keyboard and end task on all
programs except Systray and Explorer.
3. Locate the CS2000 icon in the System Tray, the CS2000 icon by your clock.
4. Right click it. Select the System Information.
5. When it opens, select the Utilities Tab.
6. Click on REMOVE the Internet Adapter.
Restart CS2000 and it will rebuild the internet connection software.
7. Just after restart, double click My Computer, double click C: Drive to open, then find the CS2000 folder
8. Double click the correct CS2000 folder to open, find the CSL folder and double click to open.
9. Find csnetpp.csl, right click and select Rename. Change it to csnetcc.csl (type in the proper case).
---------------------------
Definately defrag if you have not lately.
Also, go into your graphics and run memory on it down to 0 or 1, you can move it up later if you want. (Access, preferences, graphics.) Shut down & restart.
If you don't have compuserve, you should still be able to find info through search.
You may need to reload your program. I know its a pain, but sometimes you must. There is also a way to go in through DOS, it is complicated and long. I've done it only once... seems when programs have been downloaded multiple times, it can confuse the 'puter. Then, you have to go in and delete the extras.
posted on October 13, 2001 09:41:58 PM new
In addition to running it through a defrag, you might try running the disk cleanup. (Start/Programs/Accessories/System Tools to either.)
posted on October 14, 2001 02:52:06 AM new
gc2
Hope this helps.
cookies in Netscape 4.76 are stored in folder
C:\Program Files\Netscape\Users\name_of_user_here
The file is a notepad text file named "cookies".
Just open it and delete its content, save the modification and your Netscape cookies should be emptied.
In Netscape 6 you can delete cookies by going into preferences>advanced>cookies>view all cookies>remove all cookies
You might also want to check the password manager for incorrect stored passwords.
Check in task>privacy and security>password manager>view stored passwords
posted on October 14, 2001 09:27:45 AM newFlyinlizards, apparently I don't have Compuserve, just the means of installing it, as far as I can tell.
Anonymous Coward, we're getting closer I think. I have a cookie file that just says "Cookies C/Windows". If I click to delete the file it tells me it is a systems file, and if I delete it, "Windows or another program may not work correctly". If I open this folder, it has one supposedly dat file in it. There is a big yellow question mark on the file, and says "index" beneath it. If I double click it, it says "This is not a help file, or has been corrupted". If I right click on it and try to delete it, it says "Cannot delete index. Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use."
This bothers me, as everyone including 3 techies told me to delete every cookie file.
And of course the fact that it suggests it may have been 'corrupted' doesn't inspire me with confidence.
BTW, I'm working with Windows 98, and Netscape 4.77. (One of the techies 'corrected' me and told me it had to be 4.76, but when I went in to d/l 6.1, Netscape told me I was currently using 4.77.) Don't know how much difference any of that makes.
posted on October 14, 2001 12:15:51 PM new
When they started all this sign on it wouldn't let me sign at all either. I went and changed my password and it works fine now. I still don't know why it wouldn't let me then.
This probably doesn't help you but i thought i would throw that in there.
posted on October 14, 2001 12:35:43 PM new
You are most likely going to have to delete that file or files from DOS instead of from within Windows.
Anyone here know the commands well enough to type the string?
Do you have a file called Cookie.txt? Can you open that file in a word processor and delete the list of cookies? I've been reading a bit on Google on how to delete cookies in Netscape.
[ edited by Meya on Oct 14, 2001 12:51 PM ]
posted on October 14, 2001 12:57:07 PM new
I just read this tip on Google for Netscape users. I don't use Netscape, so I can't vouch for this tip.
Not sure what you want to do, but if you want to have Netscape accept all cookies without actually writing them simply delete all entries in cookies.txt and save. Now right-click on the cookie.txt file and make
it read-only. The advantage to this over choosing the "accept no cookies" option is that as far as web sites are concerned the cookie has been sent and accepted, even though it's never been written to the file.
posted on October 14, 2001 01:56:03 PM newMeya, I think you're with me on this one.
I had already tried copying it to my Documents file, and changing it to a txt file...didn't help. I copied it to Word and changed it to a doc file, and was able to open it then. (And just as I suspected, it appears to go back to a music sharing program that I d/l-ed some months ago, when these problems started.)
But now that I have it open in Word, I don't know what to do that will help. Delete the entries in Word, copy the empty file, and overwrite the existing dat file? Not sure quite how I might do that.
.