posted on October 15, 2001 10:20:33 PM new
I sell about 2,000 items a month, and leave feedback in batches... Unless there are special circumstances to a transaction, my comment is usually the same each time...
Today I got these:
#1) LEFT SAME FB FOR 1000 DIFF CUST.
#2) FB SHOULD BE PERSONALIZED OR ELSE
#3) THE FB MEANS NOTHING. SELLER IS TO
#4) LAZY TO CHANGE FB COMMENTS TO SUIT
#5) INDIVIDUAL BUYERS AND EXPERIENCES
I give up. Sometimes I feel like quitting the feedback process altogether, it is so darned time consuming.
posted on October 15, 2001 11:12:05 PM new
Unless the buyer also uses the account for selling, it is a waste of time to leave negative feedback for a buyer. Buyers will avoid sellers with feedback problems, but sellers can't really avoid buyers now, can they?
posted on October 15, 2001 11:38:12 PM new
Actually, the MOST undeserved neg fb I can recall was for . . . . another bidder sniping an item.
That's right . . .back in the good ole days when feedback did not have to be transaction related, one of the ebay bulletin board users was so furious about being sniped out of a Barbie doll that she actually left negative feedback for the winner.
As I recall, she was roasted alive on these boards . . . tried sniping herself and got the fever .. ..
posted on October 16, 2001 03:34:25 AM new
I feel like quitting it, too, especially these days when so many buyers send me email reminding, cajoling, suggesting, lecturing, or threatening me about leaving FB. Heck, I'm a bit slow but we're only talking a WEEK here. I'm doing more generic FB, too. When there are special circumstances I do note them, but otherwise it's "thanks for the fast payment" or "immediate payment" kind of comments.
On Amazon ONLY buyers leave FB, but that's no solution because a lot of the time they leave negs because they don't understand that media mail takes a long time to deliver their books.
posted on October 16, 2001 04:03:00 AM new
Maybe it's time to add a surcharge for customized feedback.
Feedback: Free
Polite Feedback: 50 cents
Really Polite Feedback: $1.00
Suckup Feedback: $2.00
Positive Feedback for a deadbeat: $10 plus all auction fees
Feedback for a whiney wet diaper bidder who demands it: $100
posted on October 16, 2001 05:44:00 AM new
My only negative FB is for being "rude in a chat room" (also before the "transaction only" feedback rule).
Hard to imagine someone not taking kindly to my comments, eh?
Actually, this person was trying to sell "off ebay" right there in one of ebay's own chat rooms, which kinda ticked me off, for various reasons, so I told him to "cease and desist" or he'd be reported. "Who was I to tell him what to do, yadda, yadda, yadda".
posted on October 16, 2001 06:39:55 AM newUnless the buyer also uses the account for selling, it is a waste of time to leave negative feedback for a buyer. Buyers will avoid sellers with feedback problems, but sellers can't really avoid buyers now, can they?
Not to completely disagree with the statement above, but I do find negative feedback helpful. Before I send out those dreaded second notices (when I haven't received payment in 2 weeks), I do check the buyer's feedback. If I see a recent rash of negatives, then I won't even do them the courtesy of sending out a second notice. I'll move straight to the NPBA.
posted on October 16, 2001 06:56:13 AM new
"but sellers can't really avoid buyers now"
Actually they can to some degree, by cancelling bids and adding buyers to the "can't bid" list. won't stop unknown snipers that you don't want to bid, but combined with a TOS that says things like "buyers with negative feedback need not apply", you can at least partially avoid undesirable buyers.
posted on October 16, 2001 07:04:08 AM new
I also started leaving feedback after the buyer a long time ago. One customer asked me about it, I explained about feedback extortion, she replied, "Man there's a lot of creeps out there," and then left me positive feedback which I reciprocated.
posted on October 16, 2001 07:27:46 AM new
I took the suggestion of a few posters here and started leaving feedback only after the buyer did as well.
Works great!
I explain in my EOA notice that we will gladly leave feedback after the seller does bacause that is our way of knowing that they received their purchase, are satisfied with it, and that any loose ends have been tied up.
Feedback is easy now...I just go to my feedback page once a week and go down the list.
posted on October 16, 2001 07:44:33 AM new
I have ALWAYS (as a seller) left feedback the moment I package the item for the post office. It keeps me from forgetting to do it. And I use a generic one also, generated by my auction manager. It IS time consuming, but if I expect feedback from buyers, then I must post feedback to them.
And I get about 70% feedback from buyers. I never remind them, cause it's time consuming. and I figure with 1000+ positives, it should give the bidder a good idea that I'm not new to the game, nor am I a poor seller.
posted on October 16, 2001 08:33:39 AM new
We're involved in a similar situation.
We sold a pair of sunglasses to a buyer. They didn't fit and asked for an exchange. Since asked for, we agreed and the customer returned the sunglasses without the retail packaging and warranty card (Thanks very much - now cannot be sold as new). Despite this, we shipped out another pair of sunglasses. Customer received. Again didn't fit and is now demanding a full refund including all shipping. No way. We advised customer that they may again have exchange if they wish, but refund is out of the question. Our published policy is no returns unless product is received damaged or not as represented in our listing. Not at all the case in this situation. It's an issue of bad fit and it is innapropriate for this problem to fall on our shoulders as the seller. Customer is now threatening negative feedback. Our attitude at this point? Go right ahead...
Is it me or have we already gone way above the call of duty as a seller?
posted on October 16, 2001 09:20:21 AM new
Contact ebay, I had a person leave similar feedback for me once, just 3 auctions, and it was removed in about 4 days.
don't buy hats, shoes, jackets, sunglasses.....................unless of course you wont mind that they may not fit. eBay fees are like being slowly pecked to death by chickens!!!
