posted on October 18, 2001 10:31:30 AM new
My mother has had all her auctions cancelled and received a notice from eBay saying that she was suspended because she was the same person as a previously suspended user. She's not! She changed her telephone number on her eBay account yesterday to her work number, and the only thing we can figure is that someone she works with was suspended by eBay. Her address is correct, they can verify her home phone number, which was the one registered before she changed it yesterday, and her credit card is on file. How do we get in touch with someone at eBay?
posted on October 18, 2001 11:06:22 AM newHow do we get in touch with someone at eBay
I can save you the trouble and provide a response so you don't have to wait!
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posted on October 18, 2001 02:43:09 PM new
interesting,this is like stepping on a landmine.
chnage phone number and bang auctions cancelled.
do you really think they match on phone number only,knowing commecial phone number can be shared by more than 1 worker??
posted on October 18, 2001 03:56:53 PM new
She has e-mailed them and is waiting to see. If it's not the office phone number, she has no idea what it could be.
Has anyone else been through this before? When they find out that she is not this other person, will they reinstate her auctions, or will she have to start all over from scratch?
posted on October 18, 2001 05:44:37 PM new
it has to be more than one match-you can have 2 persons in the household each selling on ebay.
but you cannot have 2 persons sharing the same social security number,driver license,passport number or birth certificate.
even twins (fraternal or identical) cannot be born at the same time.
posted on October 18, 2001 06:58:06 PM new
My father is deceased, so my mother lives alone. There is no one else in her household using eBay. eBay does not have her social security number, driver's license number, or birth certificate. They don;t have mine either, as far as I know. I was never asked for any of those things when I registered or set up my seller's account.
posted on October 19, 2001 11:00:59 AM new
eBay has responded that they will not reinstate her account, due to evidence that she is either the person who owned the previously suspended account, or has allowed that person access to the account. What evidence, and who is the suspneded person?
posted on October 19, 2001 11:16:08 AM newWhen they find out that she is not this other person, will they reinstate her auctions
Interesting question. With eBay, I doubt it. Their appeals process doesn't really exist.
I know someone who was supended from a particular site when someone else posted using the first person's PC. I think many of these sites use your PC's unique address to determine that you are who you say you are. The problem is, they haven't figured out yet that many PC's are used by several different people.
Same as the phone number. If some terrorist used my phone number to make a threat, would I automatically be charged? Or even worse, as is the case with eBay, would I also be automatically sentenced, convicted and punished if this happened? IOW, would I be invited to my own trial? Naw, no way ... not with eBay.
Good luck with this. I can tell you that after complaining a few times, even with VERIFIABLE FACTS, and after getting their 'bot responses like the one you reference above a few times, they will simply stop communicating with you altogether.
Let,s face it, individually we are all "nothings" to eBay and they could care less if we leave their venue.
posted on October 19, 2001 12:23:16 PM new
there is a thread a month or so ago from a disabled ebay seller who was suspended for similar reason ,a lady i cant remember her name responded and offered to mediate,he finally get reinstated.
if you can search for ebay interference,interuption etc,you will find the thread and the lady who helped her.
i think this lady does not work for ebay but does talk to them.
bottomline is this disabled person got reinstated.
dont quote me but i think this lady is dozie???
posted on October 19, 2001 01:17:43 PM new
Sorry to hear about your ebay problems. The same situation happened to a friend of mine.
Out of the blue ebay suspended his account for no reason. Later he found out that his account was suspended because it was linked to a previously suspended account. He speant weeks trying to get information from ebay as to what account his was linked to. In the end it took over two months to get his account reinstated and to top it all off it was ebay's mistake in first place. His account was not linked to a suspended account.
I guess your last name must be Smith and there was a user also with the last name of Smith who got suspended. So the teenagers with the IQ of 20 working at ebay must have assumed you were the same person regardless of the fact that you may live in different cities or states.
Dont waste your time with ebay. They will not be of any help to you. Move to a different auction site
posted on October 20, 2001 09:34:00 AM new
Up until about a week ago, I had a good rating on eBay. A ton of postives and only 1 neg (I refused to send US cash to a seller named "eBay Sales" with a post office box number for an address).
Then, I got suspended for a Rightful reason, sort of.
In my haste I had placed a bid for an item, and on reviewing my "My Ebay" bids, I noticed that the seller indicated "US only" in her TOS. To avoid any bad feelings after the auction closed, I retracted the bid. The listing still had around 3 days to run. The seller sent me a very nice email saying she understood. The item sold for a great price to a lucky US citizen.
eBay sent me a very nice email saying my priviledges were suspended for 14 days due to a bid retraction and a bid manipulation (?) violation.
After trying to explain the situation to them, I finally gave up. I instructed them to terminate my priviledges for ever and ever and purge my CC and bank account info from their database immediately.
Ever try to get eBay to fully cancel a membership? Another friggin' nightmare with this idiot bunch
Seeing as how I got the CC card only to allow me to sell on eBay, and I have cut it into very small pieces, any subsequent charges to the card will be their responsibility
posted on October 20, 2001 04:46:33 PM new
After the e-mail message yesterday informing her that their evidence indicated that she was either the same person or had allowed the suspended user to use her eBay account, my mother called the phone number for eBay. She was directed to a voice mail system that told her that she had to leave her name, e-mail address, and telephone number, and someone would return her message at the next time the Safe Harbor department checked their e-mail, which occurs twice per day. She left her message. Today, she received another e-mail from Safe Harbor stating that her account would remain suspended due to the fact that contact information on her account matches the contact information of the suspended user. Apparently it is a crime according to eBay to work in the same office with someone who has been suspended.
By the way, we have found out who the coworker was that was suspended by eBay. She really got the short end of the stick from them too.
posted on October 21, 2001 07:30:28 AM new
Mom is still suspended. The seller who did not ship her items filed last night for FVF credit, claiming mom returned the items for a refund. She has re-listed one of them for sale already. She told Paypal that they had been shipped. Meanwhile, the seller is racking up negative feedback for non-shipment, or items not being as promised. She can keep on ripping people off, because mom can't file an eBay fraud report while she is suspended. But mom is an outlaw beacuse she works in the same office as someone who has been suspended.
posted on October 21, 2001 08:04:10 AM new
piggypoosmom,this is your earlier post-
posted on October 18, 2001 06:58:06 PM
--------------------------------------------------------------------------------
My father is deceased, so my mother lives alone. There is no one else in her household using eBay. eBay does not have her social security number, driver's license number, or birth certificate. ///////
why does your mother want to change her phone number from home to office ??
[ edited by wowwow85 on Oct 21, 2001 08:06 AM ]
