posted on October 19, 2001 01:50:12 PM new
I have posted about this bidder before, however will give a quick recap. Bidder won one of my auctions for an art print. Bidder assumed it was framed, it was not. It was stated in the ad it was never framed. I posted about this before as the bidder asked me (rather rudely) to either have it framed for her or give her a discount...told me I tricked her. I asked AW posters what to do? People that responded said they could see how the ad may be confusing and give her a discount. I then offered her 50.00 off or to let her out of the deal...telling her I was sorry, yada yada yada, and that positive feedback would be left for her anyway, as I was sorry her first transaction on ebay had not met her expectations. I asked her for the courtesy of an immediate reply as to if she wanted it 50.00 off so I would know if I could relist. 2 weeks went by, she never replied.
NOW: I have the print relisted. She emails me today and says "thank you for your offer to leave positive comment. i see that you have fix the problem in your new listing. i'll wait to see if you come through with your comments. thank you"
I do not know if she is implying if I don't leave a positive she will leave me negative or what. Not only that but it kind of bothers me she is "checking up" on me. As far as I am concerned she and I will never conduct business again and I have moved on. I have not left feedback as of yet and am worried to. If I don't she could neg me, and even if I do, she could still neg me. I made the offer to show her that I am a reputable and honest seller, and that I am not going to burn her (since it was partially my mistake) for backing out. Should I email and come out and ask her if she is planning on leaving me feedback as well? Frankly, I figured she would blow me off regarding the feedback and not bother to hound me on that too. What to do?
posted on October 19, 2001 01:57:10 PM new
Edited because I didn't read carefully and thought your buyer had received the item. No, she doesn't deserve a positive feedback.
[ edited by RainyBear on Oct 19, 2001 07:08 PM ]
posted on October 19, 2001 02:28:25 PM new
How about sending her a message like this:
Dear Disgruntled Bidder,
It is good to finally hear from you. As I had not received a response from you concering my previous offer, I was forced to relist the auction. I could only assume that you were not willing to accept my offer. The positive feedback that I offered to leave for you was contingent on the transaction between us being completed. As no transaction was actually completed between us, I do not feel it is appropriate for either of us to leave feedback on this auction item. I wish you the best of luck in your future eBay endeavors.
posted on October 19, 2001 02:35:04 PM new
I don't think I would leave FB in this case.
I have probably hardened my attitude on this over the past year. I used to leave FB right away after I got paid. Now after receiving a couple negs I am rethinking my stand on FB.
A few weeks ago I sold a $20 item. I sent my auction end email out. The bidder paid about a week later. I always try to ship the next day after getting payment. I emailed the guy and said I was shipping the next day. 4 days later I found his package in my car under my seat. I thought it had already been mailed. Honest mistake. I immediatly emailed the guy telling him I was very sorry and I hope he wasn't too inconvienced and that his widget was now in the mail.
He wrote me back a scathing email about how dare I whine about needing payment in 7 days (my usual auction terms) and blah, blah, blah.
Even if the jerk is thrilled with his item I still smell a neg or a neutral.
I have a fair amount of FB (around 500) all good except 2 negs and a neutral and certainly am not going to leave a positive for his payment being received when he most likely isn't going to respond in kind.
I guess I just don't care if I get FB anymore.
Enough about me! sorry for rambling!
if you feel she will zing you with a neg or even a neutral for the transaction than I would not leave any. It is really the only ammo you have against getting bad FB from her
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posted on October 19, 2001 04:03:30 PM new
No way would I leave any feedback. I remember your thread well, and I personally felt your ad was quite clear - I knew it wasn't framed.
I would ignore her and put her on my blocked bidders list.
posted on October 19, 2001 06:48:16 PM new
nefish: I put her on my blocked bidders list yesterday. The first time I have ever blocked a bidder. I cant figure out why she is bothering with me giving her feedback as she has a "0", my auction was her first ever. The only thing I can come up with is she wants to test me and see if I will stand by my word? She has nothing to lose...if I neg her, she can get another id no problem. However, in her behalf, she has not given me a neg yet...I don't know what she is waiting for. My husband suggested that I email her and BS her...get in her head a little and ask her if she has any suggestions on how I could have handled our situtation better...is there anything she could suggest...just to feel her out and see if she even responds and if so feel out her tone. This way I look good, as though her opinion counts and I am not negating her complaints thus received from her. Any input on this idea? I think if I ignore her,she will be certain to neg me. All this hassle just because someone can't read. So frustrating...I know if I was bidding for the first time ever on a 600.00 item, I would make darn sure I read and reread every word in the ad. I really think it is buyer's remorse at its best.
posted on October 19, 2001 08:59:07 PM new
I wouldn't do that... If you were to e-mail her something like that, asking for suggestions on how you could have handled things better, you are just admitting more responsibility for the misunderstanding. She has already seen this through your relist, as she admitted that your relist was much more clear. I would leave things as is. By doing stuff like that you are just asking to drag things out longer. You have no transaction pending with her. Don't worry about FB at this point, be done with her. If anything I would take eauctionmgnt's suggestion...
posted on October 19, 2001 09:53:45 PM newI think if I ignore her,she will be certain to neg me.
Not necessarily, you are probably right in assuming that she may very well may be looking to give you a neg but she certainly does not want to get a neg. If she was smart she will wait until receiving positive FB from you then do it. Your only protection from her potential neg is not leaving her any.
Possible scenerios:
1. Leave her positive feedback and you take a chance that she will neg you in return.
2. Don't leave her any FB and she either negs you (and you do the same to her) or she does nothing because she knows she will get a neg in return.
posted on October 20, 2001 05:52:21 AM new
justgeorge---
I always e-mail them after the item has been dropped off because I know that if I e-mail them the night before, I may get sidetracked.
It would be nice if people cut others some slack.
posted on October 20, 2001 09:46:13 PM new
I hate to keep harping on this subject, but have been thinking about how to handle the situation since reading everyone's responses. BTW, thanks to everyone for their input. I decided I would email her and hold off on any feedback. The following is what I intend on sending her...just want your opinion on it....it is the following:
Hello,
It is nice to hear back from you, although, as I had not received a response from you concerning my previous offer I obviously took the liberty of relisting the print. As you made mention in your previous email, I did revise my listing to ensure that there would be no confusion as to whether the print is framed or not. BTW, it is nice of you to take notice to my new listing! And again, I am sorry that we got off on the wrong foot and were unable to complete our transaction. Thank you for being flexible and understanding.
I have also been thinking about my offer to leave positive feedback regarding this transaction. After thoroughly considering it, I have come to the conclusion that it is best if neither of us leave feedback for one another. Per ebay, “If you're a winning bidder or seller in an eBay transaction, you can leave feedback for your trading partner”. Since we did not complete our transaction, you did not end up purchasing the print from me and I did not end up selling the print to you. I do not believe it would be right to leave feedback on an exchange of goods that never took place. To do otherwise would constitute false feedback. I believe it would be best if we simply don’t leave feedback regarding this auction. This is simply my opinion. Do you feel that we should leave feedback for one another? If you do, please feel free to leave me feedback and I will then do the same for you. However, I don’t feel it is necessary or appropriate in this situation. I wish you the best of luck in your future ebay endeavors.
posted on October 20, 2001 09:55:06 PM new
Hello Aneye4art I think that your email is very thorough, to the point and extremely professional. You have been polite and have explained the situation correctly in my view. I do not see that the buyer could complain about the way you have handled things and if they do it does leave you recourse because of the length of time it has taken them to respond to your offer.
