stockticker
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posted on October 30, 2001 01:31:41 PM
I have a domain name transfer problem and am hoping someone can help or shed some insight.
The domain name for my web site (registered with Network Solutions) was due to expire at the end of September. I decided to change registrars and chose Godaddy.
In mid September I paid Godaddy for the transfer (and extension of the registration for one year). From the help files on the site I expected the transfer to take about a week.
When that didn't happen I wasn't too concerned, because I can still access my web site through the web (and still can as of this morning). However, a few days ago I did contact GoDaddy Support and asked about the status of the transfer. The response I received back was that the transfer was still pending.
Today I received this e-mail from GoDaddy:
Unfortunately, we have not been able to resolve the transfer of XXXX.COM within the 30 day time limit. This transaction has therefore expired, and is not refundable.
If you would still like to complete this transfer, you will need to reorder it from us at: (url)
What do I do now? How would the problem be resolved by re-ordering?
Irene
[ edited by stockticker on Oct 30, 2001 01:34 PM ]
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rosiebud
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posted on October 30, 2001 01:43:14 PM
I would ask them for a specific reason as to why it failed in the first place. Did your previous registrar deny the transfer? Is your domain name locked? Has it expired? They would need to give me a specific reason before I feed them any more money. For all you know, from the letter, they just didn't get around to it and want to charge you more $ to do what they should have done in the first place.
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capotasto
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posted on October 30, 2001 01:54:18 PM
A while ago I screwed up transferring a name to fatcow (I wanted a "real" site with a lot of storage) - so I emailed them and they took care of the problem muy pronto.
"When that didn't happen I wasn't too concerned, ..." Maybe you should'a contacted godaddy at that time so they could'a done something.
But I don't understand why they want to keep your money....
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petertdavis
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posted on October 30, 2001 04:48:17 PM
The reason registrars say transfer fees are non-refundable is because there used to be trouble with people filing for a transfer of a domain name that wasn't theirs. The idea was that if the real owner didn't protest, they would have a chance to get the domain transferred to them. If they tried a thousand times, and got one domain name, they only would pay one fee. Thus, non-refundable transfer fees.
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arttsupplies
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posted on October 30, 2001 05:23:44 PM
If goDaddy will be the new host of your domain name (the server it is on) you can ask them for the information you need to transfer it to them and then do it yourself.
It's done by email and you need to be the registrant or admin for the domain. You then fill out some info in an email email network solutions sends you.
It's alot of reading but I just did it for a couple of domains and it's not too difficult.
You need these parts of the email:
> >Technical Contact
> >5a. NIC Handle (if known)........:
> >5b. (I)ndividual (R)ole..........:
> >5c. Name (Last, First)...........:
> >5d. Organization Name............:
> >5e. Street Address...............:
> >5f. City.........................:
> >5g. State........................:
> >5h. Postal Code..................:
> >5i. Country......................:
> >5j. Phone Number.................:
> >5k. Fax Number...................:
> >5l. E-Mailbox....................:
...
> >Primary Name Server
> >7a. Primary Server Hostname......:
> >7b. Primary Server Netaddress....:
> >
> >Secondary Name Server(s)
> >8a. Secondary Server Hostname....:
> >8b. Secondary Server Netaddress..:
> >
> >Secondary Name Server(s)
> >8a. Secondary Server Hostname....:
> >8b. Secondary Server Netaddress..:
If you get these two sets of info it's just sending and replying to a "Check and see if it's really you email from net sol.
I don't know if it looks hard but if you read along it is not too painful.
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stockticker
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posted on October 30, 2001 07:07:23 PM
It just occurred to me - I guess I'm not really dealing with a transfer any longer. The registration expired on October 1 even though the name doesn't seem to have been unregistered yet.
I was planning to change my web host to FatCow in a weeks' time.
Perhaps the best thing to do would be to wait until the domain name shows as being free and then simply register it as new name?
Irene
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petertdavis
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posted on October 30, 2001 08:39:32 PM
Network Solutions is notorious for hanging onto expired domain names for a long time. I guess they make some extra fees for holding domain names in hostage status.
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arttsupplies
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posted on October 31, 2001 08:47:25 AM
Perhaps the best thing to do would be to wait until the domain name shows as being free and then simply register it as new name?
I would certainly get in touch with them to extend it if you can...
you could do a Whois to find out if it still has your information.
Good Luck
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capotasto
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posted on October 31, 2001 08:51:16 AM
"Perhaps the best thing to do would be to wait until the domain name shows as being free and then simply register it as new name?"
YES - and register it directly with fatcow and save some money (I understand their reg fee is lower, or free the first year).
WTH I'd try to register it right now.
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