posted on November 2, 2001 07:32:03 AM
I have a deadbeat bidder whose email box is full and the emails I send to them are undeliverable! They did initially respond
with their name and addresss.
Auction ended Oct 17 and payment due Oct 27. Well here we are on Nov 2 and no payment. I filed the NPBA on Oct 29.
posted on November 2, 2001 08:43:07 AM
Could we have the same bidder?
Mine just emailed me today that payment hadn't gone out because she sprained her ankle, and today was the first day she was able to get downstairs to her computer.
She still isn't sure when a check might be mailed.
posted on November 2, 2001 09:31:42 AM
Now how did she get upstairs after she sprained her ankle. I find that a lame excuse, but maybe you don't. Check to see if either of your bidders are still bidding. If they are well------. Poor excuse, I couldn't get to my computer. If you are buying or selling on ebay you should have a backup in place. Someone you can count on to at least email your buyers and sellers your problem. I have a back up in place to handle all that for me if something should happen. She can email, package, mail and even put my checks in the bank and write checks if need be.
posted on November 2, 2001 09:59:31 AM
If you email eBay with this problem they will send a letter to the buyer's email adress in question and if it bounces they will suspend them so that you can not get a negative feedback from the buyer.
posted on November 2, 2001 10:10:59 AM
I forwarded the undeliverable email to safeharbor. I have turned in people in the past for bad email addresses. I guess this is about as bad. If your email box is full, it is worthless and no one can contact you.
posted on November 2, 2001 10:13:59 AM
Sprained ankle...lame excuse...that's funny.
With my auctions, I have a set procedure if payment is not received. It doesn't matter what the reason is. Think Borg: excuses are irrelevant. Buyers are equally responsible for contacting the seller after an auction and completing the transaction. I don't waste time chasing after buyers or checking up on their bidding activity. (Okay, a few times I couldn't resist checking.)
My TOS state that I will send them an End of Auction e-mail and ask them to please respond to that. I request payment be remitted within 10 days.
I send the EOA notice immediately after the auction ends, and if no response, again on Day 3. If the bidder has made no contact with me by Day 7, I file the NPBA, then calendar 10 days out to file for my FVF credit.
If the bidder contacted me, but no payment is received by Day 10, on Day 11 I send a payment reminder e-mail wherein I state that they will receive a NPB alert from eBay, but if payment is received within the next 10 days, they may disregard it. I do the NPBA right after that--on Day 11. I calendar 10 days out to file for FVF credit.
If payment comes in after I have filed for the FVF credit, and if the item is still available, I can then decide whether to complete the sale and reverse the FVF credit request. I take this on a case by case basis.
Some people are deadbeats by nature, some end up that way after an event like an illness strikes them, some just plain forget. It doesn't really matter to me. Bottom line is I didn't receive my payment and I've lost money and time. But, this is part of doing business and I don't take it personally.
I won't neg them, though, if the excuse is credible or creative. Maybe I'm a softie after all. Nah!
posted on November 2, 2001 12:28:22 PM
UPDATE: Well, wonders never cease!
I got the payment in the mail today. A money order purchased on Oct 19, but not mailed until Oct 30?? Do ya think she couldn't afford the 34 cents for a stamp or what?
posted on November 3, 2001 06:21:21 AM
My aunt is a LARGE woman and sprained her ankle last May...once she got up the stairs, she was up there for 3 weeks! This also could explain why the money order was purchased on Oct 19th and not mailed until the 30th...maybe she needs a laptop to empty her email box...
