posted on February 14, 2002 04:34:30 AM
Just curious if anyone has any ideas A seller requested a PP refund the item was sent PM w/tracking which was delivered and verified by the USPS. My problem is that the PP case was closed and automatic refund issued to the buyer, I mistake was not replying with the tracking number with in 30 days, I did request the item number from PP but they never responded. I now know I should have searched PP records by the sellers e-mail for the item number.
After contacting PP and giving the tracking number they admitted that the package was delivered but would reverse the moneys from the buyers account to mine. They sent an e-mail to the buyer stating thier findings and asked that they returnm the money. You guessed it the buyer will not do so.
My question is does any one know of a complaint I can file with the USPS aganist this person?
And I have been thinking about using just one payment form on my eBay auctions I currently use PP and Billpiont does any one use just one or the other with sucess?
posted on February 14, 2002 04:41:18 AM
Inform your buyer, you will be filing mail fraud charges if payment is not made within __ hours. (Your package was mailed.) For details on how to do that visit http://www.usps.com
As for offering only one form of payment, why not continue to offer both and let your buyer choose.
posted on February 14, 2002 08:38:36 AM
Post a negative feedback regarding the situation. example, *Buyer kept funds and merchandise has been reported to the authorities*
Pull up his or hers contact information. Give them a call regarding this matter.If the contact info is incorrect or invalid make sure you file a report with Safeharbor.
File a written complaint with your local USPS.
Send buyer a letter make sure its certified, stating that you have contacted their local DA, Safeharbor and the USPS for theft of monies.
Contact buyers local District Attorney and file a complaint of theft. They will usually send a out detective to investigate the matter. Make sure you call and write them often for status of case, be persistent.
posted on February 14, 2002 05:46:12 PM
what would be better than separate letters would be one main complaint letter with copies being sent to buyer and local DA, make sure that you list on the bottom of the letter everyone you have sent a copy to. send all by certified mail requiring signatures.
posted on February 14, 2002 06:18:17 PM
I would do the one letter with Carbon Copies. Send the first letter to the most important one and then CC the rest to the others. That way there isn't a lot of paper work to sort through. I would send them all for a signature confirmation. THis will cost a little money but it would be worth it.
Good Luck
