posted on March 29, 2002 07:41:02 AM new
I have encountered so many nasty people on Ebay recently..
Most are impatient, rude, mean and in a mood to fight.
I actually had a winner last night who got her item but was mad that I would only ship to a confirmed address.
I shipped it to her and she emails me and starts insulting me.
Just to be nice I offered her a refund on shipping, or a full refund if she returned the item. I told her it was not necessary to insult me. She returns with "Yes It IS Necessary to insult you, it makes me feel better" and goes on to say "None of your options for a refund are good enough for me, go away"...
This morning I found a neg on my account. It calls me a Bogus Seller and says I stole from them.. I have 2684 positive feedbacks and now 10 negs... Why would I steal from anyone? I offer delivery confirmation on all items and even oif they don't pay for it they get it.. All they had to do was ask for a number....
I am so upset right now.. I probably don't even make sense... I just don't understand the mean spirited attitudes. And why is it always a bidder with under 20 feedbacks that drops a neg with such ease??
Sorry, I am just so mad right now. I guess I need to hear that my feedback is still good enough for bidders to keep bidding. I work my butt of to keep everyone happy. I really hope this won't effect my sales.. I hate having that nasty red color as the first feedback people see..
posted on March 29, 2002 08:12:28 AM new
It's not just you...
We've noticed a dramatic increase in defensive posturing by eBay buyers. It appears that the natural assumption is that us sellers are frauds unless we can prove to these buyers otherwise.
A great deal of the above atitude is understandable and is attributed to the many unscrupulous sellers offering deceptive, inproperly represented, inferior products with inferior service. The end result is that us honest people have to carry the weight and burden. This is true of all businesses, so stick with what you are doing, lunker down and continue doing a good job running your online business. You'll make a new friend each time a skeptical buyer ends up having a positive experience with you.
posted on March 29, 2002 08:24:29 AM new
KYMS .... Don't let this person get to you. There are person's in this arena (On-line auctions), that truely try to get away with "ILL" intentions. You did the right thing, as business practices are concered. The buyer has shown through their actions that they have possible hidden agenda's. It WILL show when you explain with a response to their neg. your side. People read and even research such neg's. written in feedback. At least I do. It is always interesting to see what both parties have to say about such a type of transaction as this. I make up my mind about who is in the RIGHT or WRONG. State in your response exactly "Buyer wants item sent to unconfirmed address", "HIDDEN AGENDA, WATCH OUT" ... Something along the lines of "Here's what really happened" !
That's the best we can do as seller's. I believe that there are people that make a hobby of spending their time directing and even hiding their bad intentions. We (seller's) all get them. YOU are in the right, it is YOUR business, don't let this person take up too much time in your head !!! Follow the steps with your "response" and then let it go! The "red" will go away, and you will have taken care of your side of the street !!!
posted on March 29, 2002 08:25:05 AM new
I can relate and think it's the norm for now. Hope it changes. I recently had a buyer only send me partial payment and because I save all ebay buyers email...anyway the guy wanted to know why after 3 weeks and a ebay non-paying bidder notice..why his item hadn't been shipped. Prior to that I wrote several emails with no reponse on the status of his remaining money owed. His original email the following day said he would mail the money owed that day.
So he then gets nasy after I explain why his item had not been shipped. After several nasty emails he told me to keep the money and the item and hoped I would get rich off of the $2 he still owed me. So I considered the transaction closed and applied for relist fees, etc.
Then the next day the guy writes me and says ebay is going to be contacting me in a few days...etc. I then told him I had nothing further to add to the matter and put him on my ignore list.
I gave the guy a negative of which is added to others who have dealt with him in the past who apparently had many problems as well.
There are just some people out there who make things rough no matter what you do. In fact that is one statement I use when applicable in feedback.
I have also noticed in the last few months another trend on ebay. Hope it isn't just me...the last week of the month for listings is aweful and brings the worst people for buyers. Anyone else notice this???
posted on March 29, 2002 08:37:43 AM newA great deal of the above atitude is understandable and is attributed to the many unscrupulous sellers offering deceptive, inproperly represented, inferior products with inferior service.
No. There is no excuse for that kind of abusive behavior. eBay sellers are for the most part very careful and conscientious. Blaming bad bidder behavior on other sellers does not make sense. Insulting someone because it makes you feel better is inexcusable.
I recommend you return negative feedback for the buyer. It will help her to understand how damaging it can be.
posted on March 29, 2002 08:39:55 AM new
Every news show, newspaper, and even some TV shows seem to be targeting online auctions as filled with fraud. If I was as worried about it as most of the new people seem to be, I think I would just buy at the mall.
I wish someone would point out there are over 7 million items on Ebay alone on any given day--therefore, if 200 people commited fraudulent sales for all of last year, it is such a small percentage it shouldn't even count! Instead, they play the numbers up and make statements like "Online auctions draw more fraud complaints than any other online activity". I'm sure this is true because we are the or almost the largest online sales venue, but the percentage of fraudulent sales are still extremely small.
But, you are right, there is a lot of people with an attitude and some just plain mean that have cropped up lately.
[ edited by lindajean on Mar 29, 2002 08:41 AM ]
posted on March 29, 2002 08:55:42 AM new
Thanks so much for your replies! When we try so hard and people still act so mean...well you know.
I will try to just let this pass... I just hope that people can just calm down a bit and think before saying and doing such horrible things. I really cannot imagine how anyone can be so bitter.
I've been burned a few times on ebay, but I'd never dream of attacking anyone so viciously. I try to solve any problems without being nasty and I just wish some of these folks could as well.
Don't they understand that when they act like this they can ruin someones financial life? Our reputation is all we have, and when someone attacks it unjustly we can be ruined.
posted on March 29, 2002 09:12:37 AM new
Your bidders are smart enough to weigh the merits of a single outstanding complaint. As a volume seller, you will alwasys be dealing with at least one nut case. The 100 easy transactions slip by unnoticed, but there's always one person trying to make life miserable. You just get used to it and learn how to deal with it.
I shipped it to her and she emails me and starts insulting me. Just to be nice I offered her a refund on shipping.
Offering an unreasonable buyer a partial refund is not the answer in my opinion. Sellers do this because they are concerned about feedback. I would have given the buyer one warning and then left appropriate feedback.
posted on March 29, 2002 09:13:49 AM new
I know exactly what you mean. And, as far as those ugly red numbers go, I have one that was left the first week I started selling back in 1998. So far, I have managed to only pick up a few neutrals since then, but I hate them all! none were deserved and the neg one was in retaliation for the neg I left him for no pay.
4 years and 1010 feedbacks later, I still hate that one! Now that I am getting ready to list about 700 items at one time I know I will come in contact with some people who will be nasty and leave them anyway and It almost makes me want to give up. In fact, I did quit selling in 2001 -- didn't list an item because of all the negativity out there.
There are some you just can't please!
It is nice to see the glowing feedback you will get from other buyers who don't understand why someone left you the bad one though. It seems they go out of their way to cover anything the other person might have said, and I notice that continues until the neg or nuetral is gone from the front page!
posted on March 29, 2002 09:17:08 AM new
I agree with you, but my goal on Ebay is to offer the best possible customer service and to try and turn a bad situation into a good one. I have earned many repeat buyers this way and was hoping to do the same here... Obviously I was wrong this time.
posted on March 29, 2002 09:29:54 AM new
You are right! They are very nasty lately! just cant seem to do anything right for alot of the ~~New Users~~ on Ebay! <p>They seem to want the world. And are not happy with anything you do.<P> as to offering delivery confirmation, I put it on ALL Priority mail. The USPS has a place on its site to print shipping labels & get free delivery confirmations. I use it! It's only for Priority mail, but I use that most of the time anyhow!<P>http://www.usps.com/cgi-bin/api/shipping_label.htm
posted on March 29, 2002 09:32:38 AM new
I congratulate you on your positive attitude. For myself, I would not want that kind of abusive customer back. My business is fine without it. I'm just a small seller, not Ghandi. However, I do believe that feedback works and the buyer should be made to notice how unfair undeserved negs can be.
posted on March 29, 2002 09:38:20 AM new
Oh I agree with that. I can count 3 times now where a person left me a negative or a nuetral and then wrote me a few days later and said sorry I got the item.
I always think "Yeah thanks for the bad feedback you left me too"
I just had that happen to me this week. A buyer said she never got an item in a nuetral feedback, then when I emailed her and said "hers the tracking # babe, so whats the deal" She says OOPPPS sorry! Like that helps!
