jwoodcrafts
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posted on May 4, 2002 10:44:05 AM
I have buyer right now that is absolutely driving me crazy!
First I thought I was never going to get a payment from them. Then when I finally got it they begin emailing..."where is my widget?"
They paid by check, which I clearly state in my auction that there is a 10 business day hold on.
I have explained to this bidder until I am blue in the face what exactly that means. They don't seem to be able to comprehend the meaning.
Usually I wait a few days, and go ahead and ship out the item, but when this buyer started the non-stop emails I decided I would wait the full 10 business days. (the last time I had a buyer get this way their check bounced and I had already shipped the item)
Well, the item is on its way to this buyer now, but this morning I got an email from them saying that the auction was a month old and if they didn't have their widget in "like two days" they were "going to have to turn you in"
I took 10 deep breaths and answered their email in a calm fashion. Explaining again the concept of holding widgets until checks had had time to be cleared. I also told them that their widget was on the way to them.
If it will arrive before they "turn me in" or not is still to be seen.
I have never had a buyer be this bad. Much less threaten to turn me in!
I have good feedback and always do the best I can to ship on time and bend over backwards to make the buyer happy. I am at a loss as to what to do.
Oh well, just grin and bear it I guess. Does anyone have any ideas???
http://www.candlesandwoodcrafts.com
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kiara
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posted on May 4, 2002 11:03:11 AM
How many feedback does the buyer have?
Sometimes they just get caught up in the whole transaction and it is a power trip to them and they may get their kicks by trying to boss you around, as if they have total control.
I have been lucky and have only had one that did this to me. He was in my face all the time. Then he had the nerve to come back screaming for feedback when I had already left it when I shipped. I was so happy when he was gone.
The best thing is to remain professional and just state the facts to them. And then come here and curse them out. 
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rarriffle
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posted on May 4, 2002 11:12:23 AM
If I were you, I would not leave feedback until he had left it for me and I would put something in the feedback regarding his impatient attidtude, even if I left a positive.
The first thing I would do though is block this bidder from bidding on anymore of my auctions. One nightmare per bidder please!
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jwoodcrafts
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posted on May 4, 2002 11:45:58 AM
I went and checked and this buyer has 17 feedbacks, already one neutral and one negative.
They have also changed their ebay id since they bid on my auction.
I blocked them from bidding this morning in hopes of never having to deal with them again.
I figure I will probably get "turned in" to ebay and get a negative out of this....which is totally underserved...but life will go on after that I assume.
http://www.candlesandwoodcrafts.com
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rampaged
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posted on May 4, 2002 01:06:13 PM
jwoodcrafts
I've been selling on eBay for 3 1/2 years and now have 5 negatives and 8 neutrals.
I now expect to receive a negative or neutral every so often. It comes with the territory and selling on eBay. I try my best to avoid getting negative feedback and go to the extreme to please my customers but some people just can't be satisfied. You just have to deal with these customers the best way you can, forget it and move on.
I don't feel that the negatives have hurt me that much for I only have 5 out of over 3500 feedback. People can read between the lines. Leave a factual response if you do get one and forget it.
I like others don't want negative feedback but it's inevitable if you sell on eBay.
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alwaysbroke
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posted on May 4, 2002 01:20:31 PM
I liked the advice one poster gave in regard to receiving/leaving an underserved -FB:
"I bring the dates up because this is the best way to state a neg comment: EOA, NPB FVF Credit with their respective dates. It leaves no doubt in the mind of the reader that the deadbeat hung himself on an eBay rope of his own choosing."
For example: EOA 5/4, chk recd 5/7,Chk cleared 5/17, item shipped 5/18............
No emotion, no attitude - which makes the other guy look bad, not you. It also uses up the least amount of space in the comments so you can fit it all in.
lurking is not an option
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outoftheblue
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posted on May 4, 2002 01:24:45 PM
There's just a lot of strangeness lately. People just keep getting more and more irritating.
We received a neg from a person who claimed it's been over a month since the auction closed. Ya, but it took you 12 days to mail the check and it didn't get here till 6 days later.
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rampaged
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posted on May 4, 2002 01:34:03 PM
alwaysbroke
This is the type negative I leave:
Bid, Won, Never Paid, Sent 2nd Notice NPB/ FVF to no avail after 28 day.
Seldom do they respond. If they do my response is:
Bid, Won, Never Paid, Sent 2nd Notice NPB/ FVF to no avail after 28 day
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fluffythewondercat
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posted on May 4, 2002 03:55:52 PM
Oh well, just grin and bear it I guess. Does anyone have any ideas???
Sure. A nice juicy neg:
"Late payment, then repeated threats. Blocked from bidding on our auctions."
Or you could play sweetness & light and watch your blood pressure soar.
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jwoodcrafts
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posted on May 4, 2002 06:38:38 PM
Well, I just got another email from this bidder.
It had one line "you should have cashed the check sooner"
Can you believe that. I thought it was bad enough that it took so long to get the payment. Now I am probably looking at a neg because of this.
I don't believe that I am going to reply to any more of the emails. It only makes me irritated now when they email and if I don't reply, maybe they will stop emailing....I can always hope anyway.
http://www.candlesandwoodcrafts.com
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classicrock000
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posted on May 4, 2002 06:53:22 PM
you should have to him--if you mailed the check sooner--i would have
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GU1HToM
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posted on May 5, 2002 07:09:42 AM
You have to reply.
If you do not he feels he has won.
& if he is going to neg you anyway you might as well make it worth your while.
I would simple reiterate your stated policies over & over again. Then list the dates of everything. (date EOA, RCVD, CLEARED, etc)
Then state each & every instance where he broke or abused your stated policies.
I also would send it with a line like this in my sig file.
"You are my customer. I will do everything in my power to make this a smooth & easy transaction. But for those of you willing to abuse my policies, efforts & patience, THE CUSTOMER IS NOT ALWAYS RIGHT!"
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twinsoft
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posted on May 5, 2002 07:27:35 AM
IMO sellers who "bend over backwards" for unreasonable buyers are asking for trouble. You explained your check policy once. Why explain it over and over again?
At this point my email to the buyer would be,
"Shipment was delayed because of your late payment. Your item was mailed on XX. Please do not email me again, or I will be unable to leave positive feedback re: this transaction."
If they write back, NEG them.
In the retail store where I work, we sold an expensive item last week to a lady who claimed a part was missing from the box. We really did bend over backwards for her, and all the while she was abusive and a real beotch. Long story short, after days of dealing with her and sending off for a replacement, we found out she just couldn't figure out how to put the handle on the damned thing. No part missing, just a complete moron for a customer who decided to hassle us for days over her own mistake.
(P.S. This is usually the kind of customer who can't be bothered with reading the instructions.)
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ROADDOG84
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posted on May 5, 2002 07:28:27 AM
I had one buyer that was like this person ,and i did every thing to hold my tongue (and it was hard ),after that nightmare transaction i no longer except checks !i may be missing out but i was going crazy and told myself i would never let that happen .if they want to send a check it can go through with pay pal e-checks .i have to say i had only 2 people that sent checks and i e-mailed them and told them i would hold their checks till cleared and they had no problems they understand that some people send bad checks and it cost every one .
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jwoodcrafts
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posted on May 5, 2002 05:27:53 PM
Thanks for all of your advice. I know that I ultimately will get a neg out of this. I will survive this, I know, but it still makes me want to scream.
I know I shouldn't have had to repeat my terms of service. I also had feeling this was going to end in disaster after I sent my EOA email and then had to re-send instructions 3 more times before the buyer could figure it all out!
Well, I have blocked them. Now I just wait. I am already trying to figure out just what I will say in my response.
If I do get the neg, and I am sure I will, should I leave on in return? What have any of you done in these instances? I don't deserve the neg, but I will probably get one. So if I can get one for nothing, then should they get one for slow payment? Or would that just look bad for me to leave it?
http://www.candlesandwoodcrafts.com
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sanmar
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posted on May 6, 2002 12:20:06 PM
Because I had the same problem over a year ago, I stopped taking checks. I advertise in my ads thatI will ship within 24 hrs. of receipt of payment. I also state that I accept Money Orders, Cashiers Checks & PayPal. & that I do NOT take personal checks. Never have anymore problems with payment.
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afallenangel
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posted on May 6, 2002 01:10:43 PM
Got my first neg about a month ago from a punk kid who bid on a CD and never answered my EOA. I gave him the ten days my terms state for payment to arrive, then I e-mailed him and asked him to contact me. He never responded. I filed NPB on him. Ten days later, I e-mailed him again that I was about to file for FVF and that he needed to contact me, because once I filed FVF I would consider the auction closed and leave feedback. 24 hours later, still no response.
About a week after I neg'ed him, he left me negative feedback that said: I like music. I responded that it was retaliatory feedback and that he won the auction and never once contacted me.
The first neg hurts. I'm not going to get wound up worrying about what deadbeats are going to do to me if I continue to neg them. I want them gone and I appreciate sellers who make eBay work the way it should.
Thanks to all of you who NPB, FVF and -FB deadbeats.
We have signs from God because some of us are too stupid to figure things out for ourselves.
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jwoodcrafts
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posted on May 8, 2002 05:46:57 AM
Well, I got another email this morning from this bidder. They say they are MAD because they still don't have their widget.
What I am supposed to do with someone like this?
First I didn't do right according to them and now the Post Office is not fast enough for them either. They wanted regular mail, "send it as cheap as you can" is what they told me.
So the priority mail route was out. I sent it the way they wanted it sent. They said "send it regular mail" so I did.
This is becoming a nitemare transaction!
I emailed them back and simply told them that I had tried my best to explain the waiting period when a personal check is involved. I also told them that I did not change my terms of service for anyone and that they knew before they bid and sent a check what my terms of service were.
I told them that I handled this transaction the same as any check payment.
I think I am on the verge of not accepting personal checks anymore. The only thing holding me back on it is the fact that this is the first time I have had any problems and I hate to not accept checks from potentially good customers just because I have had it with this nut case.
http://www.candlesandwoodcrafts.com
[ edited by jwoodcrafts on May 8, 2002 06:40 AM ]
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hammerchick
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posted on May 8, 2002 08:21:59 AM
"The best thing is to remain professional and just state the facts to them. And then come here and curse them out."
I like that!
I think some people will just keep emailing you, trying to annoy you, they get some kind of power trip out of it. I finally just MAKE MYSELF quit responding, I know it is hard to do.
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GU1HToM
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posted on May 8, 2002 10:12:07 AM
Tell him his package is probably stuck in the area where they have had all the recent pipebombs.
If he wants t any sooner he has to go open everyones mailbox.
(Just venting but it feels good)
I do still have a package stuck in the Hamilton (ANthrax) NJ Mail facility.
So it actually is entirely possible.
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cta
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posted on May 8, 2002 07:47:26 PM
Just reading the threads about this guy irrated me. Sounds like he's trying to get the last word in. I'd shoot an email back to him saying "if you had paid in a timely manner, I'd have sent the widget sooner" and then block his email address. Last word was said - from you!
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