yeahwell
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posted on May 23, 2002 06:06:27 AM
we are power sellers and we have a problem with one of our customers. He is stating that the item we sent him is not as we described it. although we do not believe we could have missed all the problems he has stated exist with the item, we immediately wrote to him and told him to return the item for a complete refund.
Today (two weeks later) he sent us an email. Amongst other things he is threatening to write to other potential buyers and tell them that we do not describe our items accurately. I believe this is direct violation of ebay rules and regulations. Is that accurate? Would an email to SAFE HARBOUR be appropriate at this point?
anyone have thoughts?
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sandhillcrane
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posted on May 23, 2002 06:14:30 AM
It is DEFINITELY against ebay policy for a disgruntled buyer to contact other bidders! I just read that 2 days ago. Make sure you save all the threats. It'd be difficult to catch them in the act though.
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yeahwell
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posted on May 23, 2002 06:48:00 AM
can someone direct me to the ebay rules that stipulate disgruntled buyers cannot contact other potential buyers? also, would SAFE HARBOUR help me out here?
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sandhillcrane
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posted on May 23, 2002 08:49:24 AM
http://pages.ebay.com/help/community/investigates.html#how_to_report
Here are the rules. I don't think ebay acts unless they actually contact other buys OR if they threaten bodily harm. There is also info here about Safe Harbor. Hope this helps.
If you are offering a full refund & the buyer isn't complying, sounds like they want the item. What a pain!
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sandhillcrane
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posted on May 23, 2002 08:54:58 AM
To be more specific, look under "Buying Offenses" - Transaction Inteference.
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stopwhining
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posted on May 23, 2002 09:01:31 AM
some buyers use the item not as described as an excuse to get a partial refund from you.they like the item and do not want to return it but hope to lower the purchase price if you offer a partial refund.
some claim there is a manufacturing flaw,some said they are too good to stand in line at the post office etc etc.
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clarksville
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posted on May 23, 2002 09:09:55 AM
yeahwell it sounds by threatening to contact your other buyers, the loser may be trying to intimidate you to accept the terms according to them. Don't let them!
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trai
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posted on May 23, 2002 10:10:35 AM
Safe harbor is no longer around, its gone.
Now you have to search ebays site map to find the proper complaint forum.
As another poster pointed out this is where you can contact ebay.
"http://pages.ebay.com/help/community/investigates.html
Sounds like your "bidder" is looking for something for free. No item back, no refund!
Block this loser.
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lanefamily
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posted on May 23, 2002 10:13:11 AM
You can also send it to [email protected] and let them forward it on to the corerct person.
Jim
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revvassago
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posted on May 24, 2002 04:51:30 PM
As someone who has gone through this same problem, let me tell you that eBay will not do anything unless the bidder actually emails your other bidders. Even then, you have to get one of your bidders to send you the email that they received, with all the headers.
If you do all of this, eBay will send them an email telling them to stop doing it. Nothing more.
This is why I started using the private auction feature - that way, my bidder's identities didn't show up until they left me feedback.
I also started marking all my merchandise with a custom UV stamper. This way, when someone complains that the item wasn't as described, I can tell them to send it back, and inform them that all merchandise is marked with a special stamp to insure that what is returned is the same item that was sent (BTW, I have had many people try to take advantage of my return policy, but noone has sent back an item yet....)
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mrspock
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posted on May 24, 2002 07:06:46 PM
why not pull his contact info and call him ?
lots of times problems can be ironed out quicker via phone rather than email
spock here......
Live long and Prosper
[
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yeahwell
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posted on May 25, 2002 03:13:28 PM
when you do a private auction, does the seller see who the buyer is during the auction?
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mrspock
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posted on May 25, 2002 04:49:03 PM
[b]Safe harbor is no longer around, its gone.
Now you have to search ebays site map to find the proper complaint forum. [/b]
HUH ???
safe harbor
spock here......
Live long and Prosper
[ edited by mrspock on May 25, 2002 04:52 PM ]
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revvassago
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posted on May 25, 2002 05:21:26 PM
when you do a private auction, does the seller see who the buyer is during the auction?
I think you can pull up the high bidder's UserID if you do a seller search (http://pages.ebay.com/search/items/search_seller.html) and click yes for "Include bidder emails". I am not exactly sure, since I use Auction Tamer, and that pulls all my bidder info during the auction. I would assume this is where it is getting it from.
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