mreifsteck
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posted on May 29, 2002 08:59:12 AM new
Long story short- Paypal will not give me some $300 just sent to me, because I am not a verified member. Apparently my bank doesn’t work with pay pal’s system. I spoke with two customer service reps and supervisor; none of them were willing to lift a finger to help me. I told them that if they were not going to solve the problem, then I would take my business else where, and them simply did not care.
So I want to know if anybody has a cooperate paypal address- not one for their customer “service” center. I would just like their management to know that they have lost a good customer after two years, one who would have done lots of business with them in the future, because of un-caring customer service reps.
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sanmar
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posted on May 29, 2002 09:05:05 AM new
these are the #'s
888-221-1161
888-204-4481
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computerboy
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posted on May 29, 2002 09:15:01 AM new
Before you go chasing after Paypal's management, are you aware of Paypal's policies relating to receiving payments? If you were, you would know that there is a dollar acceptance limit for unverified accounts. It's plainly stated in Paypal's policies which can be found on their website.
Like you, Paypal is a business and they are entitled to be compensated for the services they provide. You are currently trying to accept a dollar amount over your unverified account limit. By switching over to a business account, you'll be able to accept the funds that were sent to you and Paypal will be able to be properly compensated for the service they have performed. If you are looking to have this done for free, those days are long gone...
Paypal gives new users an opportunity to try their services for free. They allow small dollar amounts to be accepted by unverified personal users. Once you start receiving payments in the hundreds of dollars, you should switch to a paying business account. You'll then be able to accept larger dollar amounts and will be entitled to several other convenient services.
I'n not a Paypal cheerleader. I have an online business and accept the reality that there's a cost to me for services that are provided to my company. Free services only go so far. After which, users should be willing to pay for usage of services.
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mlecher
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posted on May 29, 2002 09:22:56 AM new
Yeah, remember that when you sign up for your FREE(still says it on the webpage) account. PayPal has overridden and redefined the Webster's definition of FREE.
There are only 10 types of people in the world
Those who understand binary and those who don't
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computerboy
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posted on May 29, 2002 09:34:19 AM new
Have you ever really received anything free? This is no different...
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mrfoxy76
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posted on May 29, 2002 10:08:59 AM new
computerboy if you re-read the ORIGINAL post it appears what the poster is saying is he tried to add his bank account but it will not work with paypal for some reason or another?
mreifsteck perhaps you could clarify this.
if this is the case advise the people paying to send payment another way and either get a different bank or forget about paypal.
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paypaldamon
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posted on May 29, 2002 10:53:52 AM new
Hi mreifsteck,
It actually sounds like you are running into issues with the New Account withdrawal requirements...
New Account Withdrawal Requirements Update
Notice Date: October 18, 2001
Effective Date: November 15, 2001
Effective 11/15/2001, the definition of "new account" for the purpose of the new account withdrawal requirements will be increased from two months to four months. Like the existing policy, new PayPal members will need to complete at least two out of three steps in order to withdraw more than $500 per month. This requirement will automatically be lifted four months after the account opening date, and applies to all accounts opened after 7/16/2001.
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REAMOND
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posted on May 29, 2002 12:00:05 PM new
hey Damon- Are you a paper millionaire yet with your Paypal stock options ?
Be sure to unload them - don't get caught like Amazon and all the other internet employees did.
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mrfoxy76
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posted on May 29, 2002 12:28:42 PM new
i know paypal stock is rocking on the market and they EPS are -1.67......nice if you got in on the IPO or even better stock option 
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mreifsteck
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posted on May 29, 2002 12:59:17 PM new
Computerboy-
I pay my paypal fees just like everyone else; I have had a business account since paypal came out with them. I can’t remember the last time I got something free from e-bay. The $292 payment in no way exceeds my transaction limit.
I have had a bank account linked to my paypal account for a year now and have address verification. I was told that my bank is one of the few that will now allow the verification process because it does not work with pay pal’s system. I don’t know how it can be linked and not verified, but apparently it can’t. (BTW c2it seemed to have no trouble doing the same thing paypal wants to do, placing two small deposits into the account and then having me verify the amounts. I guess that is to be expected when comparing paypal to a giant like Citi Bank).
For some reason this transaction raised one of pay pal’s “fraud flags”. It’s like being told that you are a criminal by a computer generated statistic. It seems like some ruse just to get people verified, which I wouldn’t mind, but paypal couldn’t seem to figure out how to do it. Not one person even tried to solve the problem; they just said I was SOL.
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mreifsteck
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posted on May 29, 2002 12:59:30 PM new
Computerboy-
I pay my paypal fees just like everyone else; I have had a business account since paypal came out with them. I can’t remember the last time I got something free from e-bay. The $292 payment in no way exceeds my transaction limit.
I have had a bank account linked to my paypal account for a year now and have address verification. I was told that my bank is one of the few that will now allow the verification process because it does not work with pay pal’s system. I don’t know how it can be linked and not verified, but apparently it can’t. (BTW c2it seemed to have no trouble doing the same thing paypal wants to do, placing two small deposits into the account and then having me verify the amounts. I guess that is to be expected when comparing paypal to a giant like Citi Bank).
For some reason this transaction raised one of pay pal’s “fraud flags”. It’s like being told that you are a criminal by a computer generated statistic. It seems like some ruse just to get people verified, which I wouldn’t mind, but paypal couldn’t seem to figure out how to do it. Not one person even tried to solve the problem; they just said I was SOL.
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lanefamily
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posted on May 29, 2002 02:07:39 PM new
Not that I could find anything on the Paypal site about which banks are allowed or not, I have seen in privious messages that banks like NetBank are not accepted.
You must have one of those banks on their list that I can not find. Maybe one of the PP Chearleaders can point it out to me.
Jim
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Libra63
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posted on May 29, 2002 10:16:34 PM new
Do you have a verified Bank account? If your bank doesn't do business with PayPal what bank did you use to verify you account?
That is probably your problem.
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Libra63
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posted on May 29, 2002 10:16:35 PM new
sorry double post
[ edited by Libra63 on May 29, 2002 10:18 PM ]
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thchaser200
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posted on May 30, 2002 05:10:13 AM new
Due to paypals problems, there may be banks that do not want to associate with this company
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cjcoins
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posted on May 31, 2002 09:08:32 PM new
All you have to do is ask them to cash out the account and send you a check, whats so hard about that?
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