posted on June 13, 2002 12:09:09 PM new
AOL and Hotmail are positively NOTORIOUS for losing email inbound to their customers. Unfortunately, their customers don't seem to know this. If I send an EOA to one of these folks and they don't get it, I get screamed at.
With 400 to 500 EOAs going out each week, this is becoming a significant problem.
posted on June 13, 2002 12:16:34 PM new
Happens to me all the time. I just forward the EOA notice because it has the sent date and time on it to them and say "sorry you didn't receive this". That usually calms them down. The hard part is that I always assume they have received it and are ignoring me until I file a NPB and then they yell at me for not emailing them at all.
posted on June 13, 2002 12:22:19 PM new
Yes... it is highly frustrating. Sometimes, I think the e-mail is being witheld from filters set up by either the servers or the end-users themselves. My solution, is if the bidder contacts me and says they haven't received an EOA yet, is to resend the message through an alternate e-mail address. It almost always goes through the second time.
posted on June 13, 2002 09:02:14 PM new
As I stated in another thread as a seller I am going to start asking to receive notice of email. In outlook express there is a box to check- Request a read receipt. It if found under the tools, options and then receipt. I haven't had any problems yet but I am going to head them off at the pass. With that many EOA's that will be a lot to go through so you will have to think if it is worth it. Maybe just use it when you send an email to AOL.
posted on June 13, 2002 09:50:03 PM new
While we're on the subject, just WHAT is the big attraction AOL has? My AOL friends can't get my e-mails, they can't pick up pictures I send them, and half the time they don't know I've tried to contact them. I see AOL ads all the time and just shake my head over it all. Maybe it LOOKS easier to use, but I think for serious computer users or sellers or e-mailers, it's the pits.
posted on June 13, 2002 10:40:03 PM new
AOL AND HOTMAIL SXXX I have had this problem many times and I do the same thing I just forward all winning bidder notices to them from my regular email.
[ edited by wwtraders1 on Jun 13, 2002 10:41 PM ]
posted on June 13, 2002 10:58:25 PM new
I think they use AOL because alot of the computer sellers i.e. gateway give it away free. Not lately, but before I always recieved a CD in the mail for free AOL service. Now hotmail is a little different. It is for people that don't want their mail email address given out so they get themselves a hotmail address. Me I use only my main email address from my ISP. I have a hotmail one because I use MSN messenger and I also have a yahoo one because I use yahoo messenger. Sure I get a lot of junk mail but I never read it I just delete it.
I have had this problem many times and I do the same thing I just forward all winning bidder notices to them from my regular email.