posted on June 26, 2002 07:23:23 PM
Well after my recent experience I will think twice about ever using UPS Ground for shipping.
I just moved from New Orleans LA to South Jersey outside Atlantic City.
On 6/20 @ 9am I sent 5 boxes UPS ground. The boxes were all over 25 lbs so this seemed the best way to ship. They were tentatively scheduled to arrived on 6/26.
- On 6/20 they left Harvey La
- On 6/21 they left New Orleans LA (12 miles away )
- On 6/23 they arrived in Atlanta GA
- On 6/24 they left Atlanta GA
- On 6/25 they arrived in Meadowlands NJ. WHAT?? This is in Northern NJ. The boxes went right past my home and about 2.5 hours in the wrong direction. They should have been sent via the Philadelphia depot.
- On 6/26 they arrived in Vineland NJ (about 1 hour away from me) and were put on a truck for local delivery???. They were then designated as "error in destination" and the new delivery date is tomorrow 6/27.
Well I am sure glad this was not a package for a customer.
posted on June 26, 2002 09:26:35 PM
I wouldn't consider this bad either. At least the packages aren't lost. Mistakes happen. At least they have a process in place to correct them. This is why it is so important for sellers to e-mail buyers to let them know packages are on the way and give tracking info. The buyer can check and see it was misdirected and know it was redirected and not send the sellers nasty e-mails stating "Where is my item." They already know.
If this were the post office, those packages could be in Jamaca and not even know it.
posted on June 26, 2002 11:11:17 PM
>- On 6/25 they arrived in Meadowlands NJ. WHAT?? This is in Northern NJ. The
> boxes went right past my home and about 2.5 hours in the wrong direction. They
> should have been sent via the Philadelphia depot.
Not necessarily; UPS districts aren't always geographically logical. I live about 50 miles from one of the main Los Angeles UPS depots, but the Los Angeles/southern California district doesn't deal with my county. No, anything I send or receive falls under the jurisdiction of the "northen California" depot in San Luis Obispo--or Santa Maria, I forget which but both of them are MUCH further from me than the nearest UPS depot. Oh, this "northern California" district is also (or at least used to be) responsible for packages as far east as Utah.
posted on June 27, 2002 03:10:12 AM
I have a UPS depot 2 minutes from my house. But if I expecting a package, it bounces back and forth between 2 other depos that are 45 minutes away in opposite directions from my house. My home is in the middle. It usually adds about 4 days shipping time. Yet I see the UPS trucking running up and down the street every day.
lurking is not an option
Unfortunately, the ups truck you keep seeing is not doing deliveries, it is transporting your shipment between the two remote offices, either that or he is lost again...
