twinsoft
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posted on August 10, 2002 11:53:08 PM new
Well, actually, MORE THAN 1000 negs.
http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedback&userid=returnbuy
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ihula
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posted on August 11, 2002 12:25:54 AM new
I have seen some of their auctions in the past. From what I understand they are all store returns, not fully tested, and sold AS IS. I wouldn't buy from them.
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uaru
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posted on August 11, 2002 01:01:02 AM new
I've bought a lot of items on eBay, and I've never returned a single item. ReturnBuy puts one thing in their auction that is poison to me as a buyer, "All sales are final." I simply don't buy something I can only see pictures of with that condition.
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revvassago
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posted on August 11, 2002 05:37:24 AM new
Actually, ReturnBuy has split into 2 divisions: ReturnBuy, which sells tested store returns. They offer a return policy of:
"ReturnBuy will accept returns for those items which were posted with incorrect information, wrong item shipped or damaged in shipment."
Then there is BrandNewBuy, which sells overstock or closeouts, all brand new (neg FB is 51 of 3868)
Then, finally, there is RealCrazyMo, which sells all the untested junk that doesn't work. They have 373 negs out of 8098, and don't accept returns for any reason.
ReturnBuy used to sell everything under the ReturnBuy name, and then they split it into 3 different selling names because of all the negs they were getting. They have loosened up their return policy (except for RealCrazyMo), which used to be "no returns whatsoever".
Besides, these are auctions, not your local Wal-Mart. I would love to see you go to a live auction, win something, and then go up to the auctioneer and tell him/her that you would like to have a return policy. They will laugh you out of the auction house.
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robertsmithson
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posted on August 11, 2002 06:18:03 AM new
I would hope the buyers realize that they are really gambling on these goods and not expecting brand new merchandise. If everything is spelled out clearly like "All sales are final" there should be no problem with their bid.
Ebay is an auction and not a Walmart. Ebay is a gamble.
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jake
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posted on August 11, 2002 07:32:45 AM new
Isn't returnbuy the outfit that is partially owned by ebay?
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RB
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posted on August 11, 2002 08:23:32 AM new
Would you buy from a seller who had 100 positives and 2 negatives? That's about the same ratio.
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merrie
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posted on August 11, 2002 10:28:26 AM new
I have been to a live auction and have returned items after inspection that have hidden flaws or were misrepresented. It is definitely more unusual since you have the opportunity to examine the item first, but a doll that has a serious crack that was listed as mint or a painting that is a repro that is listed as an original is certainly cause for a refund and reputable auction houses with give you refunds. The instance that I did it, I had not left the auction house and they reauctioned the doll.
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merrie
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posted on August 11, 2002 10:30:07 AM new
What about this seller with "Private" auctions!?!
http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedback&userid=allabouttoys
[ edited by merrie on Aug 11, 2002 10:32 AM ]
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revvassago
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posted on August 11, 2002 10:32:18 AM new
eBay put up some of the investment capital that ReturnBuy raised to open up.
eBay does not own any part of ReturnBuy, they are just an investor in them.
About a year or so ago, ReturnBuy laid off half of their employees, and the amount of listings they put up has dropped of quite a bit - at one point, they were down to 500 auctions (from a high of about 3000).
The difference between ReturnBuy and all the other "returned merchandise sellers" (of which I used to be one of them) is that ReturnBuy supposedly doesn't own any of the merchandise they sell - they are only selling it for the retail chains. They were trying to open up "return locations" at one point in time, where you would go to return merchandise, instead of taking it back to the store you purchased it from, which is kind of stupid, if you ask me.
All in all, their neg ratio isn't that bad - there are a lot of high FB sellers on eBay with worse ratios than ReturnBuy has.
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revvassago
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posted on August 11, 2002 11:41:54 AM new
What about this seller with "Private" auctions!?!
Private auctions aren't really a big deal - all it means is that people can't see who is bidding on your auctions. This comes in handy when you have some psycho emailing all your bidders steering them away from your auctions.
Now private feedback, on the other hand, that is a completely different story.
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sanmar
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posted on August 11, 2002 11:53:48 AM new
I go to auctions almost every weekend. Many have a sign the states " AS IS, WHERE IT IS."
Only if the auctioneer specifically states the condition or artist will they give you a refund if the object doesn't measure up to this statement. Many of the more sleazy auctioneers will get around this by stating, {"It appears to be" , that gives them an out. NO guarantee.
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twinsoft
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posted on August 11, 2002 12:42:28 PM new
No, their feedback ratio is not that bad. Not quite positive enough for powerseller status. Some of you may recall that it was largely due to pressure from AW readers that ReturnBuy got their powerseller status yanked.
Their return policy is a bit confusing. If the item doesn't work, they only return if the item was damaged during shipping. I wonder how they determine whether the item was damaged in shipping, or was broken to begin with.
There is a difference from live auctions, where you have a chance to inspect the goods. While ReturnBuy does describe some flaws, they use a stock photo which in my opinion is misleading. They also advertise their own extended warranty program in the auction (which is probably a violation of eBay policy). RB probably makes a ton of money off the "warranty" but is it actually a disincentive to provide working items?
I don't gamble, and I would not buy any item that does not come with a non-DOA guarantee.
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stopwhining
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posted on August 11, 2002 01:35:24 PM new
if i am desperate enough,i will.
i will hope that i get lucky and bid on an item which is returned unused and untempered with at lowe,home depot,kmart,bestbuy,circuit city,compusa etc
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feistyone
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posted on August 11, 2002 11:43:29 PM new
How about a seller with 3135 negs and 2850 neutrals?
[ edited by feistyone on Aug 11, 2002 11:46 PM ]
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revvassago
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posted on August 12, 2002 05:00:41 AM new
How about a seller with 3135 negs and 2850 neutrals?
Did you purposely leave out the positives just to make it look bad?
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RB
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posted on August 12, 2002 06:20:04 AM new
rewassago ... that's the point I was tring to make above. Even though the seller who twinsoft has referenced has over 1000 negs, same seller also has over 55,000 positives.
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feistyone
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posted on August 12, 2002 08:10:49 AM new
revvassago
That's exactly what I did. They actually have 171,245 positives. A lot of people tend to focus on the negative and totally ignore the positive.
I wanted to bid on an auction the other day but in the person's terms of sale it said "we do not accept bids from people with more than 2 negative feedbacks." I have 4 so I didn't bid, even though I have 2800+ positives.
[ edited by feistyone on Aug 12, 2002 08:17 AM ]
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twinsoft
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posted on August 12, 2002 08:46:46 AM new
I do think that many buyers do look at the number of negatives without doing the math.
If I was looking to buy an expensive electronics item, I would look at the feedback ratio, read the comments and especially the seller's return policy. I do not bid in "all sales final" auctions. I can't afford to shell out $500 bucks for a piece of junk.
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mrfoxy76
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posted on August 12, 2002 08:59:23 AM new
twinsoft i agree i would not shell out alot of money to buy an electronics item from returnbuy better going to the store or another online merchant where you have some sort of comeback.
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quickdraw29
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posted on August 12, 2002 10:49:33 AM new
Would I buy from someone that I have a 95% chance of being pleased with? Yes.
Is it better to buy from someone with 30 positives and zero negatives rather than 31,000 positive and 1500 negatives? Debatable.
Everyone is entitled to my opinion.
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merrie
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posted on August 12, 2002 11:00:05 AM new
Percentages are very deceiving. I would not buy from someone with that many negatives no matter how many positives they have. It tells me they are dealing in too much volume to satisfy their customers. I would still not like to be one of the 1500 unsatisfied ones.
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quickdraw29
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posted on August 12, 2002 11:04:59 AM new
Would you bet $10,000 to win a million if you had a 95% chance of winning?
Everyone is entitled to my opinion.
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merrie
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posted on August 12, 2002 11:17:07 AM new
Tell me where that lottery is. You still have a 5% chance of losing it all. And this person's feedback is not 1,000,000 vs 10,000. And even if it were, that is too many unhappy buyers.
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reston_ray
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posted on August 12, 2002 11:26:21 AM new
I've always understood that an investor who receives stock for his investment is a partial owner in the company.
On the other hand a bank or other identity, that loans a company money is a creditor, usually without ownership.
If eBay gave them money for stock then eBay is an owner. Maybe not management but likely on the BoD.
I find their TOS unclear if not misleading, past business practices uncomfortable and eBay being an owner in a business selling in competition with us just another reason to want the eBay monopoly broken.
Oh, it's still a wonderful opportunity yada, yada, yada but it's becoming less wonderful each day.
I could just leave but with less and less online auction alternative opportunity, things like PayPal coming under their control and the fact I was here before the present manage and remember the promise, I prefer to just stay and complain, thank you.
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quickdraw29
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posted on August 12, 2002 11:39:29 AM new
Someone gets hurt in a car accident every 13 seconds but does that keep you from driving in a car?
"You still have a 5% chance of losing it all."
Spoken like a true pessimist. Ebay is not for you. Go pay retail.
Everyone is entitled to my opinion.
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merrie
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posted on August 12, 2002 12:13:07 PM new
Ebay is for me, I have 2000 + positives and 5 negs have been buying and selling for over 4 years, many happy customers, many happy purchases. I keep my cutomers happy. Would you buy from someone with 2000+ positives and 5 negatives. Seems like good odds to me. Only 5 unsatisfied customers ( and 3 of them were retaliatory feedback for deadbeat buers.) I like them odds.
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merrie
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posted on August 12, 2002 12:17:22 PM new
How about this, would you buy from someone with 48,233 positives and 33 negatives. How can they do it!! Go buy from people with good reputations.
[ edited by merrie on Aug 12, 2002 12:18 PM ]
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quickdraw29
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posted on August 12, 2002 02:13:10 PM new
I don't even look at feedback. You can tell a lot about a seller just from the listing, and my buying habits just happen to choose the better sellers I guess.
Everyone is entitled to my opinion.
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feistyone
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posted on August 12, 2002 09:18:34 PM new
merrie
In all fairness though, the one seller that I mentioned has a lot of undeserved negs. (seller wouldn't accept my paypal payment, etc) That seller takes credit cards only (no PayPal or Billpoint).
Buyers need to actually read the sellers TOS. That way a lot of problems could be avoided. They need to pay as much attention to detail as sellers need to.
Finer Fashions on Ebay, top designers, latest styles.
http://members.ebay.com/aboutme/feistyone/
[ edited by feistyone on Aug 12, 2002 09:19 PM ]
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