posted on August 20, 2002 02:54:38 AM
Hello fellow ebayers. Does anyone know if Paypal will do a chargeback for a claim of items not received, if the bidder paid with an e-check funded by his BANK account, rather then by his credit card? He had an unconfirmed address unfortunately,
and I shipped quickly after the e-check cleared.
I ask because I heard back from a bidder saying he didn't receive his stuff. But he contacted me 3 days after receipt of an "empty box" (according to him). Who would wait 3 days to complain if they were telling the truth? This bidder is new at ebay (at least under this ID), and
is bidding on everything in sight, no matter
what the price ends up being. Does that ring any warning bells to anyone here who's possibly been through this?
posted on August 20, 2002 03:43:44 AM
If you shipped to an UNCONFIRMED address, you are DEAD MEAT!
NO ifs ors ands buts, etc!
This is a gamble. I have my PP account set-up so each time a buyer pays with an UNCONFIRMED ADDRESS, I have the option to accept or reject the payment -- I then have to weigh the odds -- if it's one of my frequent buyers who's shipping to his workplace, then NO PROBLEMO!!
BUT...if it is a NEWBIE, then I know that I risk getting SCREWED (NOT by PP, but by the buyer & myself -- I assume BIG-BOY RESPONSIBILITY for my actions)!
PP has RULES & CLEARLY STATED TERMS -- if you BREAK THE RULES, .....
YOU LOSE!
Is this fair? Who knows! WHO CARES! Thems the RULES!
If one does not like PP's RULES, then there is a very EASY & SIMPLE solution.....
posted on August 20, 2002 04:14:18 AM
Hi again. The question was if *Paypal* could proceed with a chargeback if paid via the bidder's bank account rather than a credit card. By the way, the package was sent insured with Delivery Confirmation, and the person has admitted already to recieving the package, but claiming it was empty. The USPS website also shows the arrival of the package to the recipient's city. And since postage is based on weight, it's amazing how much I spent on postage for an "empty package", and of course I saved the shipping records.
I do believe I'll insist on confirmed addresses only from now on, and say so in
my auction terms.
Jack
[ edited by blackjack21 on Aug 20, 2002 04:15 AM ]
posted on August 20, 2002 06:24:17 AM
tomwiii is trying to tell you that Paypal will soon be taking the money back. It does not matter if you had a delivery confirmation or not, it does not matter how the buyer paid. You shipped to an unconfirmed address, the buyer complains they did not get their goods, they will take the money back.
To get seller protection, you must 1. ship to a verified address, 2. you must ship to the buyer's confirmed address, 3. you must provide proof of shipment with delivery confirmation to the confirmed address, 4. you only accepted one payment from one person for the transaction, 5. you co-operate in the investigation of the complaint against you, and 6. you ship within 7 days of payment. Otherwise: "When you receive funds through PayPal, if the sender's transaction is reversed for any reason and you do not qualify for the Seller Protection Policy for that transaction, you will owe PayPal for the amount of the reversed transaction plus any fees imposed on PayPal as a result of the reversal."
By the way, just because you sent a full package does not mean it will arrive that way. Packages do break open and the stuff inside gets left behind (or taken). I agree that it is unlikely in this case but it is a legitimate possibility.
posted on August 20, 2002 10:07:20 AM
Hi everyone, and thanks for your comments, even if it was just to lambaste me for trusting a new bidder. This bidder emailed me again and let it slip that he was surprised that the size of the items weren't what he thought. How could he be disappointed in the size of items he did not receive? Sounds suspicious, don't it? Well, it might not be, because he *may* be judging his conclusion due to the size of the "empty"
package, although he never said so. Still, his empty package claim could be due to his having second thoughts about spending so much, although the dimensions of the items WERE stated in the auction, regardless of his failure to read the description.
Looks like I'm in for a fight. Thanks for reading, and I hope someone can glean a lesson from all this.
posted on August 20, 2002 11:03:03 AM
Easy enough. Appologize to him/her. Get the forms that need to be filled out and send them to him. SInce it was insured, he will be committing a fraud if he lies on those forms. If the claim is rejected, you are cleared by the post office, and if the claim is paid, who cares, refund or replace. If it was insured, you are covered. I have a feeling that once presented with the postal forms for an insurance claim, and your policy not to refund or replace until the claim has bee ajusted (which is reasonable), he/she will drop the whole thing.
posted on August 22, 2002 05:29:33 AM
Since he paid with an eCheck, the customer could place a complaint. If you have a valid tracking number and shipped to the confirmed shipping address, this now becomes a quality of goods issue in which PayPal will not get involved.
As for doing a chargeback that does not involve PayPal, he can't do it.
posted on August 22, 2002 01:45:56 PM
thechase200,
he said he did not ship to confirmed address.
like i said,ebay likes to play big brother,this bad boy behavior where paypal does not care,ebay does.
posted on August 22, 2002 07:41:01 PM
Remember PayPal and eBay will be one in the same. Save those emails. It sounds like a scam to me. Tell your bidder that you are filing an insurance claim, if he didn't save his box and what wasn't in it he will be out of luck. If he states the box was empty and the carrier knows it wasn't he is in big trouble if he tries to collect the insurance money. I think the postoffice puts some kind of a notice on the package if it has come apart and they have to put it together. Buyer is in big trouble....
