posted on September 23, 2002 02:56:40 PM
Had a seller send me the wrong item, and when I tried contacting them, they wouldn't return my email.
Funny when I left the Neg, they contacted me within 2 hours...
...and don't have the item they auctioned
So they said they will give me a refund... we shall see as I already negged them, but if not, I can sell the item I did receive and get most of my money back that way. under $25 so no eBay help.
posted on September 23, 2002 06:24:26 PM
Last month I sent the wrong item to a buyer by honest mistake. I did reply quickly to her email saying it was the wrong item, told her to keep it free of charge and sent her the correct item she bid on !!
Cost me $$ in the long run but received great positive feedback from her
Sometimes sellers including myself get so busy and as my mother always told me ~ haste makes waste !!! It sure is true
posted on September 23, 2002 09:04:39 PM
I had a message from a buyer several months ago, stating they had received the incorrect item. I asked them to describe the item they received. I checked it against the auction & it was the correct one. They insisted it was incorrect & I told them to return it & I would refund the payment. Never herd from them again, so I guess they decided it was what they bid on.
posted on September 23, 2002 10:28:18 PM
I sent the wrong item to someone once. THey were in England and the Item I sent was about $10, so I told them to keep it and I sent the correct one the next day.
posted on September 24, 2002 08:49:15 AM
LOL, I sent a buyer a box of Priority boxes, instead of the $300 radio he bought from me
it was way back, I came here, telling the story of how NOW I couldn't find the radio, and I swore I had packed it..... good old krs, through osmosis told me to go look again, and look in one of the boxes the PM boxes came in.... duh there it was..
Buyer took it pretty good, and after we figured it out, had a good laugh about it..
posted on September 24, 2002 09:04:46 AM
I bought a collectible paper doll book a few weeks ago, and when it arrived, it had an obvious printing defect on the first page, despite the seller having described it as "new in perfect condition". I was all set to leave a neg, because by my reasoning - how could the seller miss such an obvious flaw - they misrepresented the item!
I went to leave my neg, and prior to leaving, decided to check on eBay's suggestions regarding feedback - they advise that before leaving a neg, the buyer or seller attempt to communicate the problem to the other party. I decided to take eBay's advise and email the seller with my problem, despite my strong feeling that they intentionally misrepresented the book's condition.
Imagine how pleased I was when the seller emailed me back promptly and told me they were replacing the book. She had several (something I hadn't thought of, since I thought the book was quite rare) and she had looked over each book and realized that a couple other books had the same flaw. She thanked me for bringing it to her attention, told me I didn't have to return the defective book (something which I was willing to do)and I received my replacement in the mail a few days later.
You'd better believe I left this seller a glowing positive...and was I ever thankful I hadn't negged without speaking to her first. It's amazing what a little communication can do - I am not a huge buyer on eBay, but I have had several transactions that were unsatisfactory, and a little communication has always resolved the situation - I've never had to leave a neg. I think we need to hold negative feedback as a last resort - AFTER communication has failed.
posted on September 24, 2002 11:28:22 AM
It's magic, I tell ya.
I find it amazing that "buyers" can't respond to emails, yet as soon as you post that neg, a light goes on their peabrain and suddenly they live again!
posted on September 24, 2002 01:30:27 PMgina50Last month I sent the wrong item to a buyer by honest mistake. I did reply quickly to her email saying it was the wrong item, told her to keep it free of charge and sent her the correct item she bid on !!
Buyers are more understanding than they are frequently given credit for. Last week I sent the wrong item to a buyer. I realized a day after I shipped what I had done and I emailed the buyer telling him to just refuse the package. Instead the buyer asked what I had sent and when he found out he said he wanted it and he emailed me a payment for it. I came out smelling like a rose on that one.
This is the 3rd time I've sent the buyer the wrong item, each time the buyers were VERY understanding and easy to work with. I got glowing positive feedback in each case.
I don't plan on making a practice of sending the wrong item, but it's nice to know that if you're honest and upfront with the buyer and make things right the outcome can be a positive one.
posted on September 27, 2002 12:32:01 PM
about a month ago hubby took two packages to UPS, both model motorcycles. UPS man that processed the transactions had to leave the office in a hurry and had a co-worker put the address labels on. Yep, they were addressed wrong.
The first buyer emailed me that he received the wrong one, I called UPS and emailed the second buyer. I asked each if they were willing to send the package to the other buyer, saving time and money for me and time for them, and they were both willing.
UPS reimbursed me the extra postage I reimbursed them and all was happy with good feedback all the way around.
