posted on October 23, 2002 06:48:38 AM new
I just paid for something with my Paypal account and see they now offer a money back gaurantee if you are not happy with your purchase! The cost depends on the cost of the purchase. On $17.00 it was $1.08. It covers non-delivery(which is what buyers protection used to cover before, but it was free)and now it covers if it was not as described or defective. It does not cover mail breakage.
I can see this as another way for buyers to NOT contact sellers with problems. They will go to Paypal and start a HUGE thing there! Figures once ebaY took it iver they would figure out ANOTHER way to make money...
posted on October 23, 2002 09:22:47 AM new
paypal would not know if buyer files claim because of breakage or item not as described.
seller would more than happy to say to the buyer,i will give you a discount if you buy this protection from paypal and leave me alone.
posted on October 23, 2002 10:10:51 AM new
Paypal does know if a buyer files a claim for breakage...The buyer contacts Paypal and tells them. As a seller, I would rather deal with my customers, not send them to Paypal to take care of it. Paypal will file against your account for a full refund. I can work it out one on one with a cutoner and maybe not have to give a complete refund.
posted on October 23, 2002 12:24:19 PM new
If a buyer invokes Paypal's Money Back Guarantee for something other than non-delivery and meets the requirements, the seller will NOT be charged.
If you'll read the information provided about the service under "Policy Updates" you'll find this:
"As under the current PayPal User Agreement, sellers will continue to be responsible for resolving buyer claims of non-receipt. However, sellers will not be held liable for other buyer claims made under PayPal's Money Back Guarantee program."
posted on October 23, 2002 01:19:10 PM new
When a buyer collects the insurance from paypal, what happens to the gadget? I sell some pretty big$ coins. Looks like a mess to me. Another thought- Can ebay still be just a venue, while getting involved in stuff like this?
[ edited by rgrem on Oct 23, 2002 01:21 PM ]
