posted on November 9, 2002 03:51:16 PM
"While the vast majority of eBay transactions are trouble-free, rest assured that when fraud happens, our program can help. Here's how fraud is defined on eBay:
1.Paying for an item and never receiving it"
Let me see here, as a seller I ship an item after buyer refuses optional insurance and post office looses item. Ebay says that is fraud! What am I missing here?
posted on November 9, 2002 06:11:01 PM
ebay is saying the same thing many of us sellers say...the seller is responsible until the item reaches the buyer...
we have to play CYA, by including insurance as part of the shipping price or self insuring by adding a small charge to shipping specifically for this purpose.
posted on November 9, 2002 06:43:36 PM
You are absolutely correct Rarriffle. Any seller who makes insurance optional is agreeing to be personally liable for the carrier's negligence. Otherwise, he faces the prospect of being charged with fraud. It's the seller's responsibility to to get the item safely delivered to the buyer.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on November 10, 2002 01:09:19 PM
Anything I sell that I think should be insured (things which are costly to replace or refund), I add insurance into the shipping price and don't mention it or give an option.
Why option insurance ? Just add it in and don't mention it.
If an item sells for $45 and costs $7 to ship I list the shipping as $8.50 and insure it. Never had a complaint yet, but it has saved my donkey with buyers on several occaisions.
posted on November 10, 2002 01:19:30 PM
If I know I can replace an item I sold cheaper than insurance coverage I don't insure, yes I buy some items quite a bit less than insurance, otherwise like some of the rest I state in my auctions S/H 1st class with insurance. I don't give them an option.
I forgot one thing I also use the 13 cent Delivery confirmation on all my packages.
[ edited by Libra63 on Nov 10, 2002 01:20 PM ]
posted on November 10, 2002 01:24:43 PM
Hey Guys & Gals when an item is shipped via USPS and it has been "lost" for a time, when can you go to the PO to start the collection process on the insurance?
posted on November 10, 2002 01:27:51 PM
I list insurance as an extra optin (I hate no spell checking)and if they don't buy the insurance, I usually just ad it to my costs so I am covered, if its an expensive item. On a cheaper item I just accept the risk. Once I had a $90 item lost, gave the money back to my customer, about 2 months later he said the item arrived, he paid me !!!! I havn't lost anything yet, never had to use the insurance yet
posted on November 11, 2002 10:18:57 AM
Check out the <b>Fraud Protection Eligibility Checklist and Claims Process <b>
What is not (by Ebay's fraud protection) covered:
Any transaction that is paid for using cash
<b>Items damaged or lost in shipping. Please contact your shipping carrier for information on its reimbursement policy. <b>
So Ebay will not accept a claim if the item is lost during shipping.
posted on November 11, 2002 10:36:00 AM
That definition of fraud is completely unenforceable. eBay is neither a law making body nor is it a law intrepreting body.
As soon as a shipment is passed to the shipper, the seller is no longer resposible, but now the shipper is responsible according to REAL LAWS the UCC.
.................................................
I live in my own little world, but it is Okay...They know me here.
[ edited by mlecher on Nov 11, 2002 10:37 AM ]
posted on November 13, 2002 02:32:16 PM
I think that for the purpose of defining how much fraud occurs on ebay, ebay defines fraud as only those cases serious enough to lead to a conviction.
I havn't lost anything yet, never had to use the insurance yet