kiara
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posted on January 27, 2003 12:48:39 AM new
Beginning in mid-January, eBay will introduce small changes to the seller information on the item page. These changes, shown below, aim to make understanding feedback and finding seller information easier to do. We expect the changes to help new users, especially buyers, learn more about their seller and feedback rating.
You can see the changes here:
http://pages.ebay.com/help/confidence/abpreview.html
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paloma91
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posted on January 27, 2003 04:37:57 AM new
I guess this might be a good thing. Newbie's can see a feedback rating right there. Since the newbies I know never look at a seller's rating in the first place. Puts more emphasis on ratings again.
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kolonel22
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posted on January 27, 2003 05:37:09 AM new
I have mixed feelings regarding this new change but ….. I am an experienced buyer / seller. I have been
On eBay since July 1998, which is more than some and less than some folks and have over 3200 feedbacks? Even with years of experience under my belt every so often I see an auction that calls my name and I bid on it. A few times when this has happened to me the seller took PayPal (before eBay bought PayPal) so I immediately sent payment like a good little eBayer. Then I don’t hear a thing from the seller, I write and write and write and by this time am frantic that my money has been lost so THEN I go in and check the sellers feedback. Low and behold there is all kinds of negatives regarding slow responses to e-mail and delivery. So I keep writing and hoping and finally hear from the seller with some dumb excuse and after an even longer wait get the item I bid on.
Unfortunately I hate to admit it but I’ve done this a few times. The point I am trying to make here is with the seller’s feedback right there in front of my face on their auction page is going to remind me or force me whatever you want to call it to check feedback. While feedback certainly doesn’t guarantee anything nor is it a perfect system it still is a valuable way of measuring how a seller takes care of their business and customers. I really think in the long run showing that percentage is going to be extremely helpful.
Health & happiness
"The Colonel"
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tooltimes
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posted on January 27, 2003 08:08:33 AM new
Thanks Kiara for the info and link.
Good points by The Colonel. I like seeing the country designation made easier to find.
The feedback percentage can be both a good and bad thing I suppose. The good thing is that many ebayers are horrible with math and this new change will easily them formulate some personal buying rules based on the posted percentages such as " never bid on an item where the seller has a less that 92% ratio " or something similar. The bad part of this new change is more buyer/sellers may be fearful of posting negative feedbacks on deadbeat buyers or bad sellers for fear of unwarranted retailatory feedbacks that will affect their feedback percentage.
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jensmome
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posted on January 27, 2003 08:16:51 AM new
I don't think that it will matter for most of us. It'll be used by the people who are going to look at FB anyway. It might encourage some to look if there is a less than 90% rating. It's probably a PR ploy to say that the vast majority of us are honest.
Too bad there's not an early warning system for bidders. Like an e-mail warning that your bidder had 3 NPBs or 15 retractions in the last month or is currently bidding on 157 other auctions. Now that would be helpful.
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trai
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posted on January 27, 2003 06:08:32 PM new
I just do not see the point to this as no one reads anyway. As long as ebays feedback system is so flawed it makes no sense to me.
Another case of ebays "new and improved" look.
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Twelvepole
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posted on January 27, 2003 06:38:31 PM new
TRAI, YOU CAN MAKE YOUR FEEDBACK PRIVATE...
IT LOOKS LIKE A GOOD PR PLOY, BUT DON'T SEE MUCH MERIT TO IT UNTIL DEADBEATS AREN'T ALLOWED TO LEAVE FEEDBACK.
ONCE AN NPB IS FILED THAT BUYERS RIGHT TO FEEDBACK SHOULD BE NULL AND VOID.
AIN'T LIFE GRAND... 
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trai
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posted on January 27, 2003 06:52:23 PM new
Twelvepole
I have a great feedback rating so do not see a reason to make it private. What bothers me is that a newbie will not understand the ratio to begin with.
You do make a good point about a deadbeat being able to neg you just for sport. That is something I will not ever understand about ebay. Yup, its a great p.r. job.
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NearTheSea
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posted on January 27, 2003 07:54:08 PM new
Isn't it past mid January already? So where's the new change?
Not sure if I like it or not... I have 3 negs in 6 years, so I guess it wouldn't be bad for me now, if they even read it 
Agreed the feedback system is flawed, like you said, NPB's should NOT be able to leave feedback, but I could only imagine what a programming nightmare that would be, if it could be done
[email protected]
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sparkz
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posted on January 27, 2003 08:28:29 PM new
I feel that once the fvf is refunded, Ebay should declare it a non transaction and prohibit feedback by either party and remove any feedback that may have been left before the fvf. They could then make a notation of the NPB offense in the bidders feedback profile in the same manner they note retractions. They would only need to make two such notations, because on the third the account would be shut down.
The light at the end of the tunnel will turn out to be an oncoming train.
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Twelvepole
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posted on January 27, 2003 08:38:50 PM new
ANOTHER THING THAT NEEDS TO BE DONE IS TO HAVE SOME SORT OF COMPLAINT SYSTEM FOR SCUMBAG SELLERS, LIKE NPB, THAT WAY THEY COULDN'T LEAVE FEEDBACK EITHER, COMPLAINT IS FILED AND SELLER CAN'T LEAVE FEEDBACK UNTIL COMPLAINT IS CLEARED IF DESERVED TO BE CLEARED OR IT STANDS AS A MARK AGAINST THEM
SEEMS LIKE ALOT OF WORK, BUT EBAY COULD DO THIS RELATIVELY EASILY BY SETTING UP SCRIPTS IN THEIR PROGRAMMING, OF COURSE THE INVESTIGATION COULD BE A PAIN, BUT MIGHT HELP WEED OUT SOME OF THESE SELLERS THEY WOULDN'T WANT ANY WAY.
AIN'T LIFE GRAND...
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trai
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posted on January 27, 2003 08:56:29 PM new
The way meg talks about ebays feedback system makes it sound like it was the holy grail. They can improve it, just no will to do so.
Would not improve their bottom line as they like users to think that its a perfect fail safe system.
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