ihula
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posted on February 6, 2003 06:14:07 AM
The first email that I read when I woke up - before my "morning Mountain Dew".
XXXX:
The Scared Silly video I purchased arrived today and it was broken!
The entire corner of the plastic video case is crushed and I do not think this will play.
This WAS NOT mentioned in your write up of the item and I am extremely upset.
I am giving you until the end of business today to respond with how you plan on correcting this before I contact ebay and file a formal complaint and leave extremely negative feedback.
I have never bid on and received an item that arrived any differently from how it was described.
A very dissatisfied customer:
XXXX XXXXXX"
It was new and sealed - she never thought that something may have happened in shipping? Here was my response once I woke up a bit
Hello XXXX,
I'm surprised that you have to jump to the conclusion that I purposely defrauded you instead of simply emailing me and asking if it was like this or if it broke in the mail. You can look at me feedback that I have received from other people - does it give you the impression that I purposely sell bad items? I have others and would have gladly replaced yours for you. I normally don't have videos receive damage in the padded mailers - I think yours is the second in 3 years.
If you'd like to send me your address again I'll get another one in the mail when I get home from work.
Thanks for starting out my day on such a wonderful note.
Some people just love that power trip.
Edited to try to get the italics to work.
[ edited by ihula on Feb 6, 2003 06:14 AM ]
[ edited by ihula on Feb 6, 2003 06:15 AM ]
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quatermass
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posted on February 6, 2003 06:58:04 AM
I have also had someone threaten me with "extremely" negative feedback...lol. Have yet to figure out what that is..maybe a naughty word in the feedback line. God don't you love it
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JACKSWEBB
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posted on February 6, 2003 07:44:51 AM
TELL US ABOUT THE BUYERS FEED....
LIKE I SAY AND YOU KNOW WHAT I SAY,,,AND THE BEAT GOES ON,,,,, 
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bigpeepa
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posted on February 6, 2003 08:35:53 AM
Your buyer is just another dirt bag bottom feeder. Ebay is getting more and more of them on both the buyer and seller end as computers get cheaper in comes the bottom feeders. By the way FEEDBACK BLACKMAIL is against Ebay's RULES. If you offer insurance and they don't buy it its the buyers problem not yours. I would not send this jurk anything.
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bear1949
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posted on February 6, 2003 10:01:36 AM
Before I replaced it, I would insist they return the damaged item & the original shipping container
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tomwiii
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posted on February 6, 2003 10:20:31 AM
OTOH: this is definetely one of my biggest PET PEEVES with eBay sellers & videos!
It got to the point that I stopped buying videos completely about 1 year ago!
LISTEN UP FOLKS: videos DO NOT travel well via USPS, especially MEDIA MAIL -- I had around 5 ruined in the mail. PLEASE (pretty please) buy boxes & ship safely!
Ralphie says: "Woof!Woof!Bark!Bark!"
http://tinyurl.com/5duz
[ edited by tomwiii on Feb 6, 2003 10:21 AM ]
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ihula
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posted on February 6, 2003 10:32:16 AM
I order 3000 videos every 2 months - have been selling them for 2-3 years (you do the math). I have had maybe 3 damaged in shipment. I don't think bubble mailers are the problem - unless the mailer is too small to protect the video. You have to use at least a #1 or #2 mailer. They will fit in a #0, but not give enough protection. I don't have a problem replacing her video - it's the attitude that I have a problem with.
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tomwiii
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posted on February 6, 2003 11:05:17 AM
Sorry, but from my experience as a former video buyer, bubble mailers provide inadequate protection for USPS MEDIA MAIL shipping.
I sell vids on AMAZON MARKETPLACE & I sure do use cheapo video boxes for them. Like I say, I had 5 or six ruined in the mail -- all boxed ones came through with flying obooes!
I have stopped buying videos on eBay -- I doubt I'm the only one.
And YES, her attitude WAS p-poor. However, I've had sellers tell me TS over ruined vids...like I'd really spend $1.40 SCAMNSURANCE for a $5 video that the PO would probably deny anyway due to inadequate paxcking?? 
Ralphie says: "Woof!Woof!Bark!Bark!"
http://tinyurl.com/5duz
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ihula
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posted on February 6, 2003 11:23:15 AM
I think the boxes are just too expensive - especially for videos that sell for under $5.00 - but I see where you're coming from. Maybe if I had a good source for boxes, or had a run on videos being ruined in the mail I'd think otherwise.
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tomwiii
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posted on February 6, 2003 11:32:36 AM
These work great for me -- pretty cheapo:
http://tinyurl.com/5gaa
Ralphie says: "Woof!Woof!Bark!Bark!"
http://tinyurl.com/5duz
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ihula
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posted on February 6, 2003 11:36:48 AM
Thanks - I may actually look into those. Right now I pay 18 cents for a bubble mailer, but the place I order from is in town so I don't pay for shipping. I'll see if they carry the little boxes too.
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tomwiii
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posted on February 6, 2003 11:40:07 AM
This is the same size as the PO's PRIORITY MAIL video mailers -- they are nice & many folks prefer Pmail over M-MAIL...I know I sure do!
Ralphie says: "Woof!Woof!Bark!Bark!"
http://tinyurl.com/5duz
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