Home  >  Community  >  The eBay Outlook  >  30 Day Warranty - But buyer gets it repaired


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 horsey88
 
posted on June 21, 2003 06:28:35 AM new
I offer a 30 day warranty on all my produtcs.
Shipped a NEW $6000 item to a buyer and never heard from him.
This morning I get a NEG
"$6000.00 item at shop not working shame"
Least these idiots could do is email and seek remedy if there is a problem,instead they take the item to get repaired.

 
 Twelvepole
 
posted on June 21, 2003 06:58:23 AM new
Unfortunately, you are one of the few that offer such warranty and buyer probably didn't notice.

...and you are not clear if this was within your 30 day window.


AIN'T LIFE GRAND...
 
 stopwhining
 
posted on June 21, 2003 07:07:25 AM new
may be he just want to vent-it should not be repaired,either by him or you.

 
 horsey88
 
posted on June 21, 2003 07:17:33 AM new
The item closed on May 28th,was sent by truck on Jun 11th in a wooden crate,(crate cost $100 no cost to bidder),seller was notified of shipment by email,arrived June 14th.
Not a word from buyer other than the neg.
As for the warranty I don't know how it could be any clearer than "Comes with a 30 day warranty."

 
 stonecold613
 
posted on June 21, 2003 04:16:42 PM new
Warranty void if unit opened for any reason. They should have contacted you, but you got your money. Time to move on and make more.

 
 stopwhining
 
posted on June 21, 2003 04:26:33 PM new
he maybe taking his frustration out on you-warranty is a pain in the you know where,he has to haul the item in to be repaired and in the mean time,he has lost the use of the item

 
 
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