posted on March 10, 2004 09:07:48 AM
I'm happy that I made it to 2,640 without a neg, but I knew a deadbeat or almost deadbeat would get me sooner or later.
Auction closed 2/12. No response to my original end of auction notification.
3/1 sent reminder. One sentence response. "I sent a money order."
3/10 - 1st step in non pay bidder process.
That got her attention. Paid with Bidpay - twice. Then demanded I repay her for her mistake in sending it twice. Fortunately, Bidpay automatically corrected it and cancelled 2nd payment.
Is demanding I send her back the original money order - which, of course, I never got, with her book. Claiming Fraud.
I'm claiming she's a nut. Book is going out today and I expect a neg as soon as she gets it because no money is included.
She only has 18 feedback - 2 neg & 2 neutrals. I haven't left any feedback for her, yet.
At least she didn't use a lot of provanity with me as she apparently did with the seller who neg'd her last month for non-pay.
posted on March 10, 2004 11:22:34 AM
You've been lucky not meeting up with crazies before! The first neg always hurts, but it won't hurt your reputation a bit...You know what to do for her if she leaves you one. ) Do it, and move on. That's eBay life.
posted on March 10, 2004 11:26:29 AM
If you still have the email from Bidpay cancelling the first payment, send her a copy. Then she can't claim you kept both payments.
posted on March 10, 2004 11:39:58 AM
To avoid a negative I would suggest sending her a nice email telling her that you are more than willing to work with her to rectify the problem and complete the transaction. Also mention that you will need the following information so that you can review everything.
1) Transaction Number of each payment
2) Date of each Payment
Make sure to give her a time limit of 48-72 hours to respond so that it can be resolved promptly. The bidder should be proactive in resolving this as well. This puts the ball in her court, and she will feel like she is in control of the situation. Playing nice may help resolve this problem even if you want to rip her a new one. If she doesn't cooperate, then you can only assume she is full of it, and neg her.
To help you investigate:
If as a seller, you are registered with Auction Payments, you can log into your account and see if there is any record of her two payments. You will find all the ammo you need to support your case.
Did you receive confirmation for two payments? Why did she send a second or replacement? Did you tell her to? If not, that's her problem and she needs to work with Auction Payments to resolve that, especially if you only received one.
She can log into her account to see if both were processed, and she can request Auction Payments to review it for her.
Reverse psychology works well with bidders like this.
posted on March 10, 2004 01:56:45 PM
I went pretty long without a neg either, but when I got one, I sort of shrugged my shoulders and moved on. Selling on half with a different ID, I am quite used to getting lots of negs on that account, so it helped me I guess.
) Do it, and move on. That's eBay life.