posted on August 18, 2004 06:25:56 PM
I think this email is legit, there is a log referring to it in my PayPal account but I wanted to ask others first before I respond. I dont want to hit reply and have my computer crash or something.
I've deleted information that would disclose the person but otherwise it's the actual email.
Dear Me,
We regret to inform you that you received funds from an account with
reports of fraudulent bank account use. The transaction listed below is
under review.
Transaction ID: Place Number Here
Transaction Date: Aug. 13, 2004
Transaction Amount: $6.00 USD
Buyer's Email: [email protected]
Buyer's Name: My Buyer
To help in our investigation, please reply with the following information
within 7 calendar days:
1. The item that was purchased and the value of the item.
2. The name and address given to you by the buyer.
3. Whether or not the purchase has been shipped. (If you have not yet sent
the purchase, please do not proceed with the exchange.)
4. If already shipped, please provide the company used, date of shipment,
and tracking number, so that PayPal can verify the shipment and delivery
online. (For transactions of $250.00 USD or more, you must provide a
proof-of-receipt in the form of a signature from the buyer.)
5. Details of any other payments you sent or received that were related to
the above transaction.
6. Your day and evening phone numbers.
We would like to obtain as much information as possible about the above
transaction, including any email correspondence between you and the buyer,
in order to expedite this investigation. Solving fraudulent cases helps us
continue to offer PayPal as a secure and cost-effective payment service.
Thank you for your cooperation and assistance.
Thank you for using PayPal!
The PayPal Team
********
As you can see the amount was not that much but I DID ship the item already, today in fact, before I got this email.
So now what? Do I respond? Are they taking that $6 back from me?
posted on August 18, 2004 06:53:26 PM
I have a tracking number. I use Endicia and use Delivery Confirmation numbers on every single thing I ship no matter how big or small. Like I said, I realize it's only $6 but I wasn't sure. So I will answer them tomorrow morning.
posted on August 18, 2004 07:40:09 PMThey would never send an email like that
Yes they would! Sounds like the "buyer" was having a great shopping trip on someone else's CC.
It is easy enough to go into your PP account and check it out by contacting P.P. from there.
posted on August 19, 2004 05:38:50 AM
fraudulent bank account usage,not credit card usage.
you are not going to get a chargeback and DC is not going to protect you.
When there is fraud,DC means nothing,
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
posted on August 19, 2004 05:44:38 AM
I got an email like that some time ago. As I remember, the buyer used an expired CC to pay. He made it right when notified.
**********************************
Sig files are too much trouble! http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards
posted on August 19, 2004 05:54:06 AM
"It shows up in my PayPal account. I'm guessing it's safe to assume that I can go ahead and answer the email.
It says Temporary Hold placed by PayPal ~ $6.00. So I will answer the email."
---
I think this is exactly one of the reasons of that class action lawsuit ... where they hold up funds in your account, even though YOU did shipping to a 'confirmed address'.
