posted on August 19, 2004 05:27:24 AM
I sold two items to a customer last night. One was on my ebay store, the other on the auction site.
The item on my ebay store had been sold and I neglected to remove it from the store.
I wrote a very apologetic email to the customer, and offered him other items, even a discount. He wrote back stating "no problem, but now I don't want either item".
It's only a $20. item, so I don't care much. I will re-list and can easily sell it to someone else. However, what do I do about the commissions? Do I have to send an "ALERT" on this issue?
ALso, (this is funny....) the customer is insisting that I leave him positive feedback for both transactions! I've not commented on this to him but will not do it since these are not completed transactions.
posted on August 20, 2004 05:04:54 PM
You are not entitled for a listing fee refund because it was your fault you didn't have the first item. The second item is a gray area, but in my opinion, you should not file for your fees back on that either as this bidder was looking to purchase both items as a package. Since you don't have the package, the buyer shouldn't be forced to purchase an incomplete package.
Feedback. Technically this is where neutral feedback should be used, but too many people don't understand how it works, including on these boards, it would be best to simply not leave any feedback.
You should let your buyer know that you would prefer to simply not leave any feedback at all. The more quiet you can have this "non-transaction" the better. Eat your listing fees and call it a learning experience.
posted on August 20, 2004 05:43:54 PM
You can file to get your fees refunded by choosing that you have both agreed not to complete the transaction. He won't get a strike and you will get the credit.
I would leave him feedback. After all, he could have given you a hard time about the store item and left you a neg.
But if you are getting vibes that he may anyway, you may not want to.
Debbie
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
posted on August 20, 2004 08:49:30 PMYou can file to get your fees refunded by choosing that you have both agreed not to complete the transaction
Not exactly. Ebay's new system will only allow this if the buyer agrees to it. If the buyer does not agree, you don't get the refund and you have set yourself up to receive a negative.
Personally, I would leave this one alone, but you will have to decide for yourself what will work best for you.
