posted on September 9, 2004 01:36:58 PM new
bidder buys a book at 12:45ish on Sept 8. Then buys the same book at 2:30ish on Sept 8. Then they email me and say they are having problems paying through paypal b/c it shows they only bid on one book, but it keeps showing 2 books. No mention that they accidentally did this, instead they act as if it is some glitch. Without a chance for me to respond, they send payment via paypal for one book. After the payment goes through, they then tell me that the confirmed address with paypal is incorrect and they want me to send it to an other address that isn't confirmed. I clearly note in all of my auctions that I only ship to confirmed addresses.
i feel as though this person is taking advantage of the entire situation, hasn't come clean on bidding on two items, and then wants me to take the risk of shipping to an alternate address that would prevent me from being covered under PP's Seller Protection Policy. The bidder has a 70 rating with 100% positive.
posted on September 9, 2004 01:47:58 PM new
Email him back and tell him to give you a confirmed address to ship to, or you will refund his payment and he can pay via Bidpay or money order. His choice.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on September 9, 2004 02:08:37 PM new
If the bidder has a good feedback rating, I wouldn't worry about sending a book to an unconfirmed address, unless it is a really expensive book.
posted on September 9, 2004 02:11:55 PM new
Send the book. it's 1 thing if they are a newbie, or have questionable feedback, or they bought a 3 carat diamond ring but they bought a book, not a rare book it seems since you had at least two to sell, justa book, they have a rating of 70 and no negs.
Right now I am not at my confirmed address. anyone who ships to my confirmed address is going to get their shipment returned and I can't change the address beccause I'm not changing all of my billing & banking info to an address I won't be at for more than another month or so.
Things happen but telling yourr customer that they have to eat a $4 bidpay charge because despite their stellar rating you just don't trust them is one incredibly effective way to ensure that they do not become a repeat buyer.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
posted on September 9, 2004 02:35:10 PM new
the problem i have with sending the book to their unconfirmed address is more based on principal and past experience. I've lost money from chargebacks for not sending to a confirmed address, even from a payee who had stellar feedback. the fact remains that i do clearly notate in my auctions that I will only ship to the confirmed address. this is only the tip of the problem though. everyone seemed to focus on shipping to a non-confirmed address, but the guy bid on two of my auctions for the same book almost two hours apart. he emails me and acts like it is some glitch with paypal's system that is billing for two books, but he obviously bid on two books, and i don't feel as though i should cough up the money to cover fees for a problem he created.
i guess my issue with this is that they guy closes two auctions, and then expects me to eat the fees on one. then he wants me to ship to an address which isn't confirmed and break my own rules.
posted on September 9, 2004 03:09:20 PM new
Fees and customer goodwill aside, the bottom line is how serious are you about the tos you write for each auction? Is it just to fill an empty space in the template, or did you plan it to fit your business plan? What part of the TOS are you willing to let a bidder ignore, and under what circumstances? Since he ignored the payment portion, are you going to let him dictate the shipping cost and method? Just how much of the rest of the TOS did he conveniently fail to read? You can get several different opinions on how to handle the situation, but the final call will be yours.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on September 9, 2004 03:44:24 PM new
Whatb is it that you want us to say? I don't understand why this is an issue. You send book number 1, file non payment on book number 2 and see if they offer to pay fees to avoid the non payment mark. It's either that or refund the payment and lose listing fees on both books which doesn't quite seem logical.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
posted on September 9, 2004 07:33:50 PM new
Did you send an End Of Auction notice for both books or just one. You should send the EOA for both books in a combined notice. Also make sure to write that they are saving $XX.XX with combined shipping. That will force the issue with your buyer to come clean. Then take it from there.
posted on September 11, 2004 05:30:25 PM new
Well, they finally came clean... at least somewhat. Their last email claimed they have been telling me this all along, but I have read every single email, and not one mentions them placing bids on two items. In fact, this last email, they go as far as to blame me for the problem. This is what they say, "You know as I do you have/had two of the same items listed under different #'s, this a genuine mistake, I have copies of all emails I sent you
regarding this, I have paid for the one item thru paypal, what's more I also
let you know that I moved to my new address yet you still refuse to send it
to my new address ?"
It seems as though this bidder is more interested in pushing the blame elsewhere than himself. As for shipping to his new address, I have not refused to ship it to his new address. What I have done is emailed them and told them that I do not accept Paypal payments unless I can ship it to the confirmed address registered with Paypal. I also told him I would refund the payment so he could update the information or pay using one of two other alternatives (pay by mail or pay using Western Union Auction Payments) if he cannot update his information at this time. I even went as far as to give him a full explanation regarding fraud payment chargebacks, and the fact that lost several hundred dollars because of it and I no longer accept Paypal unless the ship to address is confirmed.
posted on September 11, 2004 09:32:27 PM new
Good for you. Best to stick to your business plan. I wouldn't sweat this persons feelings. It is clear they don't accept responsibility for themselves anyway.
