posted on October 20, 2004 08:45:22 PM
Just short of my 800th pos., the floodgates opened! I had a crazy who ordered the wrong size, sent me a sob letter. Instead of just asking to exchange it she went thru a whole bucket of tears about how her daughter saved her birthday money to buy the dress, it didn't fit and on and on. She also stated that the zipper was damaged and the lining "wasn't sewn down".
We inspect every dress 3 times before it leaves, we do not have the time or patience to sell damaged goods. These go to the local Arts Center.
Anyway. I wrote her and said "send it back, If it is indeed damaged, we will replace it" This was August 12th. She replied that she was going to send it back the following Tuesday as she had to take her daughter to college that weekend.
A month passed and NOTHING. All the sudden, on SEPT 19th, she files with Square Trade.
She stated that we were unfair and sold her a mis-sized dress ( it is no longer damaged though, hmmmmm...) She stated that she wanted a refund, and I would not give her one. Seems funny, I told her to send the %*%&#@ thing back. Why would I refund or exchange and let her keep the original dress. I asked her why she simply didn't send it back, and she replied that she was trying to "find a solution and trying to sell it herself" She also said that she had several girls try the dress on in an attempt to sell it. I informed her that she spent much more time "trying to find a solution and selling it to someone" that if she had simply dropped it in the mail and sent it back. (We live in the same state) she said " My daughter has been having problems at school and she had more important things on her mind than returning the dress".
I told ST I was finished. i had offered her a solution 5 weeks before and now it was just too late. The dress was now used and had passed thru too many hands.
She then reported me to paypal for "item not as described" Since it had been more than 30 days the basically said it was too late. Then she reports me to eBay for fraud!! The money is yanked from my account and PP is still reviewing the case 15 days later.
I tried, I asked her what I was supposed to do , go get it? she said that she did not want to pay for postage for me to say there was nothing wrong with it. Hmmmmm... I really would like to take her to court, if nothing else just for the hell of it. Advice please,
posted on October 21, 2004 06:24:16 AM
you said,
She then reported me to paypal for "item not as described" Since it had been more than 30 days the basically said it was too late. Then she reports me to eBay for fraud!! The money is yanked from my account and PP is still reviewing the case 15 days later.
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did paypal ask for DC??
She is going to lose as she has received the item and you have emails to prove it.
-sig file -------Life is one big happy 'All You Can Eat' buffet .
posted on October 21, 2004 07:40:57 AM
Well...whe WON'T win from an eBay/PP standpoint -- however, if she paid via credit card thru PP, nothing to stop her from filing a CHARGEBACK...
NOW comes da interesting part -- will PP defend you because ya followed their rules (you DID follow the rules, right?)?
posted on October 21, 2004 08:04:11 AM
this is one disadvantage when you have to go thru paypal to present your side of story instead of doing it thru your own merchant account provider.
But then you can still lose if you have your own merchant account as the customer cc issuer has the final words.
But then the seller can always ask where is my dress if she wants the money back??
the only way bidder can keep the dress and get her refund is -if she attempted to return the dress and the seller refused.
You know what my banker always said-in chargeback we will win some,and we will lose some,just make sure you make enough money to absorb some losses.
Which comes back to the sore issue of selling on internet,most sellers dont mark up enough!!
-sig file -------Life is one big happy 'All You Can Eat' buffet .
[ edited by stopwhining on Oct 21, 2004 08:05 AM ]
