posted on December 27, 2004 01:58:32 PM
Seriously, has anyone read this?
I was paying for a purchase this AM and read it for the first time. Who would be dumb enough to buy their useless Money Back Guarantee?? What would be the point?
Personally, as a seller, I'm glad to see it is so useless, but still....
PayPal's Money Back Guarantee ensures that you will be satisfied with your purchase of physical goods (U.S. buyers only). If you are dissatisfied with your purchase, you may file a reimbursement request with PayPal and receive your money back (not including Guarantee fees). Common reasons for reimbursement include:
If you do not receive your purchase
If your purchase is defective or different from its description
If you would like to return your purchase
To collect a Guarantee reimbursement, you must file a reimbursement request within 30 days of payment and return the good, if it has been received. This Guarantee does not protect against goods that are lost or damaged in transit. Sellers often offer shipping insurance to protect against this possibility.
For more information, and specific terms and exclusions, please view the Money Back Guarantee sections of the Security Center and the User Agreement.
posted on December 27, 2004 02:10:45 PM
Gosh, there is just one more reason why I stopped taking Paypal. Why should the bidders get all the power when it comes to your product/auction?
posted on December 27, 2004 03:26:46 PM
Fenix, don't you think that if PP is refunding money to the buyer that they will be giving the seller grief??
Think about it. IF the purchase meets their requirements for refund, I promise that if you are the seller, PP will be taking the cash out of your account.
Also, when I first saw this,I was PAYING for an item. They wanted to charge me an extra .80 for MBG on a 6.99 purchase. I bought a CD. PP's own TOS states they do not cover CD's but they will gladly take your .80, which is totally non-refundable.
I know this is a buyer beware world, but it seems a little underhanded to me for them to offer to charge you for insurance they do not intend to honor.
posted on December 27, 2004 03:39:42 PM
I had a buyer use this a year or so ago. She had bought a tube of Sebastian make-up. Evidently she didn't like the color. Total cost was less than $10.00.
My notification from PayPal said I didn't need to do anything, she had paid for the guarantee. They just let me know she was filing.
I never heard another word about it, from her or from PayPal. My suspicion is when she realized she would have to send the make-up to PayPal (at her expense, no doubt) she changed her mind.
Maybe she thought by buying the guarantee she would get the make-up for free...
posted on December 27, 2004 03:51:02 PM
LTray - do you know something that the rest of us do not? Because there is nothing in the PayPal text that states or implies that the seller is ultimately responsible.
As for them offering insurance on seemingly uncoverable items... how do you think they fund the refunds they do honor
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If it's really "common" sense, why do so few people actually have it?
posted on December 27, 2004 05:28:51 PM
PP pulls the bread right out of YOUR ACCOUNT! If the FULL amount happens to be in your account it won't be. If it is NOT the full amount, as sales come in, they WILL take as MUCH as they can get UNTIL they REACH the total. AND the BUYER can KEEP their newly aquired item through PP's Fraud scam. PP cares LESS if you get the product back from the scammer.
ALL the Buyer has to do is mention NOT as described. Whether it IS or is not as described. They take sides with the buyers! Screw the sellers.
