posted on February 16, 2005 09:16:39 AM
I was told I had to pay for labels that I didn't use. I canceled the lables but the post office claims thatI still need to pay for them.
The big beast (office printer) was acting up that day and was printing multi copies of everthing.
I paid the "postage due" and was told I could get a refund. However My refund is refused.
The other day I needed to call Tech help for click and ship. I called the main number (800) and they tell me there is no such number. Well I lost it. They do have an 800 number and the next person I called at the post office gave it to me.
posted on February 16, 2005 10:17:40 AM
popnrock,I dont understand what you mean you paid the "postage due?" Did you have to pay for the other extra-printed labels or not?
I had a similar situation. So went digging into the USPS web site looking at their regulations 519.f and all this stuff. Fun, fun, like reading the tax codes. But one of the postal clerks here, seemed to think PC Postage is the same as meter mail, and from what I read it is not.
posted on February 16, 2005 10:57:57 AM
Are you doing this through the USPS or PayPal? I have never had a problem with a refund from the PO through PayPal. On occasion I have had a paper jam & had to reprint. I ask for a credit at once & in 3-5 days its there.
posted on February 16, 2005 11:49:11 AM
Hi, This problem happens when I am sending international mail. I have to use the USPS to print a Express Mail label.
I printed out the label once and hit ok, yet the @##$@! kept printing out and USPS kept asking if the label printed out correctly. I hit cancelled. The a few days later they wanted to charge me for the printed labels I cancelled. I called them on the phone and explained I didn't use the labels so why do I have to pay for them. They told me I had to pay for them, then they will refund me. The refund will not go through so.. now I am stuck waiting for them to get back to me. Meanwhile I am out $66 for labels I didn't use.
posted on February 16, 2005 11:53:48 AM
Sanmar, click n ship is through the USPS exclusively. If you use their site they have to refund you. Paypal sells/authorizes the postage through Pitney Bowes. I had a problem where I went through the process, paid for the label, and then for the next 48 hours I kept getting "unable to connect to the USPS website", so I never could print out the label even tho I paid for it!! Paypal graciously refunded me, but with a "dont let it happen again" warning. Which I thought was ironic since they were the one who had it happen, or the USPS connection was the one 'down' for two days!!
Seems to me if you purchase postage, like any other purchase, it should be refundable without the 48-72 (whatever it is) clause.
I spoke to someone at the PO and they explained its about the 'date' and their tracking system. But that did not convince me of why if you present an unused label you should not be entitled to a refund, or be able to still use the "postage". If one bought stamps and didnt use them on a package, you could still use them on another package, right?
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Ms popnrock, you may have to jump thru some hoops, but I would think if you have the unused labels you would eventually get your money back. I just dont think they can do that.
posted on February 16, 2005 12:39:21 PM
When USPS upgraded the system, it required an upgraded java script reader. If you didn't upgrade, it would charge you but not print. You are able to go right in and request a refund. They do not issue the credit for roughly 10 days though. They want to make sure that you don't ship the package with that online payment. The refunds do come though.
When you click no on the last step, it does not issue a credit right away. Again, roughly 10 days.
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Alive in 2005
