posted on September 8, 2005 05:22:36 AM
I just ran across this announcement - not sure if it has been discussed here but maybe some folks haven't seen it.
Below are the changes that we expect to launch later this year:
1. Removing all feedback from users who are indefinitely suspended within 90 days of registration. Later this month we will begin removing all feedback from members who are indefinitely suspended within 90 days of their registration. As discussed in my June 23 letter, our belief is that members who are indefinitely suspended within 90 days of their registration were never truly members of the Community. Therefore, their feedback should not count.
2. Requiring new members to complete a tutorial before leaving neutral or negative feedback. In late November/early December we will begin requiring members who have 10 feedback or less to complete a brief tutorial before leaving their first neutral or negative feedback. In addition, we will be updating the current page all members see prior to leaving neutral or negative feedback. The updated page will emphasize the importance of communicating with your trading partner prior to leaving feedback. It will also urge members to make sure they have given their trading partner enough time to fulfill their obligations.
3. Removing feedback ratings (not comments) left by buyers who don't participate in the Unpaid Item process for that item. In November we will begin automatically removing feedback ratings left by buyers who do not participate in the Unpaid Item process for that item. This means the rating (whether positive or negative) will not affect the recipient's feedback score. The feedback comment itself will remain and will include an administrative note from eBay indicating that the feedback rating was removed because the member did not participate in the Unpaid Item process.
4. Removing feedback ratings (not comments) left by sellers who don't participate in the Item Not Received process. In order to remove feedback ratings left by sellers who do not participate in the Item Not Received processes we must first align the eBay and PayPal systems. Unfortunately, aligning the systems will take longer to complete than we had originally estimated. This component of the announced changes will be ready sometime in 2006.
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posted on September 8, 2005 06:00:55 AM
Removing all feedback from users who are indefinitely suspended within 90 days of registration. Later this month we will begin removing all feedback from members who are indefinitely suspended within 90 days of their registration
Does that mean they would remove the feedback that the new user left? i.e. Joe, a newbie, didn't pay me, then left me a negative. He gets suspended indefinitely. Ebay removes the negative and the comment from my feedback record.
Am I reading that right? If so, I like that aspect of the changes.
~~~~~~~~~~~~~~~~~~ Caroline
posted on September 8, 2005 07:06:43 AM
Caroline, #3,and #4, by the looks of it, doesnt seem they will be removing comments - just the rating. I dont think thats so hot an enhancement. If they're willing to remove the rating, why not the comment too?
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[ edited by dblfugger9 on Sep 8, 2005 07:07 AM ]
posted on September 9, 2005 09:49:14 PM
Removing only the feedback rating does absolutely nothing. In fact, it is just the same as doing nothing. What happens instead of a neg, you now have a big open space that sticks out like a sore thumb. Just as easy to find it as a neg.
Wake up Ebay!!!
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Alive in 2005
posted on September 10, 2005 06:45:53 AM
I disagree Stone. Most bidders look at the numbers, and maybe a page or two of actual comments. Very few of them use a tool to find all neg/neutral comments (at least until eBay makes that a searchable thing).
posted on September 21, 2005 12:21:12 PMgot anything removed yet?
***Updated: First Phase of Feedback System Changes is now Live***
September 21, 2005 | 09:55AM PST/PT
Hi… it's me again. On September 6th, I outlined our plan for making changes to the feedback system that we announced during eBay Live! (Please see my letter directly below).
I'm happy to say that the first phase of these changes -- removing all feedback from users who are indefinitely suspended within 90 days of registration -- is now live. Our belief is that members who are indefinitely suspended within 90 days of their registration were never truly members of the Community. Therefore, their feedback should not count.
These feedback changes are effective on all eBay sites.
To learn more about removing all feedback from users who are indefinitely suspended within 90 days of registration, please visit our Frequently Asked Questions. Our Trust and Safety team will also be available to answer your questions during our workshop on feedback changes on 26th September from 14:00-15:00 PDT.
Sincerely,
Brian Burke
Senior Marketplace Policy Manager
posted on September 21, 2005 12:41:27 PM
seems like removing all ratings _and_ feedback from all NARUs would make more sense. some people take longer than 90 days to show their true colors.
Caroline 