ladyjewels2000
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posted on November 1, 2005 08:16:50 AM new
I use Vendio check-out and their calculator.
I just had a winner pay me with paypal without using my check-out so I assumed she used the calculator and just added that for shipping.
As it turned out - she shorted the shipping by over $10.00???
I don't mind eating a little on shipping now and then but this is ridiculous.
I want to be sure I didn't send her an invoice via ebay which I do if they request one. But now I can't tell if I did or didn't - is there a way to check this after the fact?
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jtomp
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posted on November 1, 2005 09:04:39 AM new
Yes, go to the auction page. At the top there will be either "Send Invoice" or "View Payment Details". Click on either one and you will know instantly if you have sent an invoice through eBay.
Hope this information is helpful.
Jane
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ladyjewels2000
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posted on November 1, 2005 09:27:45 AM new
There is no send invoice so does that mean I sent one - I really don't think I did.
I'm feeling really stupid here. It's soo hard to keep up with all this stuff.
I think once they pay - the send invoice option goes away????
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sthoemke
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posted on November 1, 2005 10:48:52 AM new
Send a payapl payment request for $10.
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roadsmith
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posted on November 1, 2005 12:23:39 PM new
I've had a couple of these shortchange payments lately, and no matter how little (well, under 25 cents I'll let it go), I keep the payment they've made and request they pay the rest. (Do NOT refund the money or return a check!) Bad habit for buyers not to be careful on payments. Hurts us all, eventually.
______________________________
"Our lives begin to end the day we become silent about things that matter."
--Martin Luther King, Jr.
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ladyjewels2000
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posted on November 1, 2005 12:26:59 PM new
Why not refund it and request the correct amount??
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NEGLUS
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posted on November 1, 2005 12:35:10 PM new
The send invoice does go away even if you didn't send one. You can see what the ebay invoice looked like though under "payment details". If they bypassed Vendio and went directly through ebay, this is the invoice they would have seen when hitting the "Pay Now" or "items I have Won" (PayPal). You can unmark "payment received" (it will say something like "you say you did not receive payment even though PayPal payment was received on such and such a date". You can THEN send a corrected invoice.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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roadsmith
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posted on November 1, 2005 01:23:22 PM new
"Why not refund it and request the correct amount??"
Ladyjewels: Someone here, I forget who, warned once that if you refund the partial payment, you may never get a full payment. (There may have been other reasons given for not refunding, but I don't recall them. If, as happened recently, I get a check for $10 when it should be $12.50, I keep the check for $10 and ask that the buyer send the rest as soon as possible. That way, I'm holding the buyer's money hostage, in a way, LOL.
______________________________
"Our lives begin to end the day we become silent about things that matter."
--Martin Luther King, Jr.
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ladyjewels2000
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posted on November 1, 2005 01:43:47 PM new
Yes that makes sense but this was paypal and of course they take out a fee each time.
Well anyway I have already refunded, marked it not paid and the "send invoice" did come back. I just invoiced her with the correct shipping.
Boy I will really keep an eye on it in the future if they don't use my checkout or I don't invoice them. I think I'm just too trusting - never brothered to check before.
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agitprop
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posted on November 1, 2005 03:01:40 PM new
Roadsmith is correct in that you should never return an insufficent money order or bank draft as you may not get one for the full amount, however you should never deposit it until you get the second payment for the remainder owed. The reason is that by accepting the first (lower) amount you are enforcing the purchase contract and thus legally obliged to make good on delivery of said item. Don't fall into this trap.
Home of the best eBay auction fee & PayPal calculators: http://auctionfeecalculator.com
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cashinyourcloset
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posted on November 1, 2005 07:54:15 PM new
ladyjewels, roadsmith, et. al.
You don't refund a money order or cashier's check, but you should ALWAYS refund PayPal. There is no fee lost if you do a refund within their time frame (is it 90 days? 45? whatever). They DO NOT charge a fee both ways; that's a great urban myth.
You are not covered under PP Seller Protection if you accept more than one payment for the same item. I've never asked if there is a loophole when the extra payment is for a shipping shortfall. I've had people ask if they can send me half today, and the other half when they get paid... it might be an honest question on their part, but I just tell them to send it all at once (or pay in installments using MO, check, etc.).
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sparkz
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posted on November 1, 2005 08:12:50 PM new
If they insist on paying the incorrect amount for shipping, simply ship it to an incorrect address. Problem solved.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
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roadsmith
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posted on November 1, 2005 09:08:59 PM new
Thanks for the clarification, Cash. I did not know that.
______________________________
"Our lives begin to end the day we become silent about things that matter."
--Martin Luther King, Jr.
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ladyjewels2000
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posted on November 2, 2005 11:03:58 AM new
I'm glad I refunded after what Cash said. I didn't know that either.
Anyway - she paid again with paypal and the correct amount.
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cashinyourcloset
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posted on November 2, 2005 01:06:43 PM new
From PayPal, under section 3 of the policy (see the next-to-last star):
#
# Policy Conditions. All of the following conditions must be met for a transaction to qualify for the Seller Protection Policy.
1. Account Qualifications Conditions:
* The Seller has a Verified Business or Premier Account
2. Payment Qualifications Conditions:
* The transaction is between a US, UK or Canadian buyer and a qualified US, UK or CA seller
Please note that while sellers outside of the U.S., U.K., and Canada may meet the other conditions of the Seller Protection Policy, they do not qualify at this time.
* The payment is listed as "Seller Protection Policy Eligible" on the Transaction Details page. To see the Transaction Details for a payment, log in to your PayPal account and click the History subtab of the My Account tab, then click the Details link next to the transaction in question. If a transaction is not listed as "Seller Protection Policy Eligible" it will not be covered under the Seller Protection Policy.
* The seller accepted a single payment from one PayPal account for the purchase. Please note: There is a greater risk of fraud when multiple payments from different PayPal accounts are used to pay for a single item.
* The seller does not charge a surcharge for accepting PayPal payments. Sellers should not charge buyers any additional fee (or “surcharge”) if the buyer chooses PayPal as the method of payment.
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dacreson
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posted on November 2, 2005 03:01:47 PM new
Cash is right Do what is said and even follow the instructions!
That said their are a number of smart A**ed buyers out there who LOVE to clip sellers. I have had them, you have had them, don't play the game. (Jeeeees I sound like Jack!)
David
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ladyjewels2000
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posted on November 2, 2005 05:23:04 PM new
I don't believe this!!!
I just got an email from the buyer which said she paid according to my paypal invoice (which of course I don't use) and that now she has a virus from my email and not to contact her directly anymore (don't think I ever did - I think I just wrote a note on the refunded paypal payment). I've about had it with her, her lies and her ALL CAPS emails.
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sparkz
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posted on November 2, 2005 06:26:27 PM new
Write back and say "If you think a virus from my email is bad, just wait till you open the package I just sent". That'll shut her up.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
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