posted on December 2, 2005 12:11:15 PM new
Hi,
Buyer paid with Paypal but wants it shipped to another person. This will not qualify for Seller's protection, Will it? They have decent feedback but I don't want a charge back down the line. I know about the DC but will this protect me since she states wanting it shipped to another person on her Paypal invoice.
mama
posted on December 2, 2005 12:22:20 PM new
mama, you will not be covered by sller protection. It is a personal choice whether or not you chose to ship to another address.
I do this often simply because many people buy items as a gift for others. If the buyer has good feedback, I don't see a need to worry about the chargebacks. I do send with DC just so I have package tracking.
The criteria I usually use to make such a judgment is:
Is buyer ID over 1 year old.
Has there been a recent buyer name change?
Does buyer have 45 or more + Feedback.
If neg feedbacks, are they for piddly reasons.
BTW, I already have my Ebay preferences set up to weedout buyers whith -1 or worse feedback, anyone with a NPB, anyone in a country to wich I do not ship. Could be why I don't tend to have a problem with my bidders.
posted on December 2, 2005 12:25:46 PM new
You're right that it won't qualify for Paypal's seller protection policy.
If the buyer's feedback is good and they're not a newbie, chances are that they aren't out to rip you off. But there is always a risk when you ship to other than a confirmed shipping address.
If it were me, I likely would go ahead and ship (assuming a good feedback record and provided it's not a high dollar value item).
You definitely wouldn't be covered by Paypal against a chargeback and everyone's level of risk tolerance is different.
posted on December 2, 2005 12:28:02 PM new
Hi LtRay,
Thank you for your quick reply. She only has 8 behind her name and she has been a member since June of 2004. I am totally skeptical about shipping it..
mama
posted on December 2, 2005 02:04:36 PM new
I will sometimes bend my self-imposed rule if the item is relatively low-priced (< 75 or so), is a non-scammer item (for example, I don't think there are many carnival glass scammers), the buyer's feedback is good, the email from them is courteous and reasonably well written, etc.
But, I still don't do it often.
My EX-partners got scammed out of $900 by following the checklist (except for the first check). Once burned, twice shy.
posted on December 2, 2005 02:23:15 PM new
I guess I don't understand why anyone would ship to an Unconfirmed address. Not only do I never do it; I have my preferences set so that payments to Unconfirmed addresses are automatically rejected.
You're not going to lose the sale -- they've already paid.
Why are you putting your business at risk? There's only downside for you. Don't you have enough other ducks nibbling away at your profitability?
posted on December 2, 2005 02:30:48 PM new
As Ralphie-theWONDER-BusinessDOG has said many times here upon these hallowed boards:
"What is yer RISK-TOLERANCE level?"
Is the item a $10 item? Well then, ole FAT-BOY (not ME, Classic, ya wise-aze) would probably chance it...
OTOH: we just sold a $1500 scientific balance an hour ago...Think we're shipping to an UNCONFIRMED ADDRESS? Think we be getting a SIGNATURE UPON DELIVERY? Why do birds suddenly appear?
"We look forward to hearing your vision, so we can more better do our job. That's what I'm telling you." —George W. Bush, Gulfport, Miss., Sept. 20, 2005
posted on December 2, 2005 02:37:53 PM new
I've probably shipped more than 100 items like this, not burned yet. I wouldn't ship a high ticket item like this, but a low end item, not a problem...
posted on December 2, 2005 03:45:14 PM new
$10.00 is 40 eBay listing fees for me. Like I said, I don't get it. You'd scream if eBay raised their fees, but taking a $10.00 loss is A-OK.
posted on December 2, 2005 03:59:54 PM new
I emailed to inform her that I ship to only confirmed address by Paypal and it is stated so in my listing page info. I also mentioned that this would not be covered by Paypal's Sellers Protection Policy. I mailed off all my other items today but held back on hers. She is based in North Carolina and wants it shipped to Brentwood California. It is considerable amount of money so I would rather hold back until I hear from her and her reaction. She did email me to ask but I didn't respond fast enough where she went ahead and paid adding the other shipping address. She does have a confirmed address for herself but not the other person.
Mama
posted on December 2, 2005 04:18:18 PM new
I am not as hard nosed as fluffy. I have mailed small-ticket items to "work addresses", "college addresses", and "gift recipient address" with no problem. I would not mail a high price item to a non-confirmed address.
Before I retired I often asked to have items mailed to my work address since I was never home to get them. Maybe that makes me more understanding. -----o----o----o----o----o----o----o----o
“The illiterate of the future will be the person ignorant of the use of the camera as well as of the pen.”
Maholy-Nagy, Vision in Motion, 1947
posted on December 2, 2005 10:48:02 PM new
Its simple, if your feeling like doing the buyer a favor, when you ship to an unconfirmed address just get a signature on delivery.
If they do a charge-back, Paypal might ding you, but you have legal recourse through the buyers local jurisdiction.
Plus, if you sent it USPS, it could be pursued as mail fraud.
