neglus
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posted on January 1, 2006 05:01:09 PM
Looks like today's sales are stuck in "closing" and not moving to "closed". I don't use Vendio WBN but not sure how that effects those of you who do. Good thing is that there probably aren't many listings ending because of holidays (mine are store sales)
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ADDED: OH GOOD GOD! I can't edit the apostrophe out of the title and I NEVER do that..except this once
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
[ edited by neglus on Jan 1, 2006 05:03 PM ]
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roadsmith
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posted on January 1, 2006 05:14:48 PM
LOL. I've wished many times that I could edit my subject here.
I'm not affected by the "stuck in closing" problem tonight, but that's weird, isn't it? I'm not sure I've seen that one happen before.
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LtRay
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posted on January 1, 2006 06:16:07 PM
Does not bode well for Tuesday either.
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hagey
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posted on January 2, 2006 02:53:49 AM
Thank you Neglus for the heads up, what a way to start out 2006!
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harder
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posted on January 2, 2006 03:52:48 AM
Stuck in closing has been happening a lot in the last two weeks.
Also several of my sales from 1/1/06 are not even closing after a purchase and payment.So there is no way to record shipping info and mark as paid.
Vendio needs a phone support system as they do not seem to reply to emails.
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alldings
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posted on January 2, 2006 05:05:07 AM
The Vendio announcements say phone and email service is not available from dec 26-30. Where are the Vendio offices? Are they in the rain, mudslide, road closing region of Calif?
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LtRay
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posted on January 2, 2006 06:13:20 AM
So far , mine have done ok. What categories are you noticing stuck auctions in. Maybe we can help eBay identify the "problem that doesn't exist".
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neglus
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posted on January 2, 2006 06:43:03 AM
Ray - It's a Vendio problem..seems to be sales from 1/1 and 1/2 . Mine are all postcards and are store and fixed price format. I don't think it's an ebay problem - "My ebay" shows them as sold (and mostly paid for).
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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harder
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posted on January 2, 2006 06:43:23 AM
golf apparel
so far all of todays buy nows have not shown up as closed and as far back as 12/31 buy nows are not in my closed vendio site
ebayer seller id namebrandgolfshirts
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bjboswell
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posted on January 2, 2006 07:28:58 AM
Mine are stuck as well as of Sat nights Bin's They are vintage transfer ware looks to me like it is a system wide ... category wide problem.I have written to Vendio I'm sure a pile of dealers have. Hopefully they will get this taken care of TODAY. I depend on those boxes to stay "organized" I am in the Eastern time zone I will give it until 2 ish eastern before I call with a what's up! You'd think they would post a note to us on the cover page... we know it's happening and we're addressing the problem!
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harder
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posted on January 2, 2006 12:32:33 PM
Hello,
We are are currently experiencing a technical problem which is resulting
in the issue you are reporting. Our engineering group is working on
correcting the problem as quickly as possible. We expect normal site
functionality to be restored shortly.
Thank you for your patience while we work to resolve this.
Best regards,
Sonya
Vendio Customer Service
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mikes4x4andtruckrepair
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posted on January 2, 2006 03:27:33 PM
Looks like they finally got around to making a announcement about the problem.
Listings stuck in "closing" status
01/02/06 - 12:09 pm PST
X00433 Open Post-sale
We are currently investigating reports of successfully closed listings that are stuck in "closing" status and have not moved to post-sale. This is a top priority issue, and we hope to have it resolved as quickly as possible. We are in communication with eBay to ensure that they are aware of the issue if it is originating with their system.
In the meantime, we recommend that you handle your sales manually. You should be able to identify the items that did sell as they will display "closing..." in the post-sale column.
We apologize for the inconvenience, and appreciate your patience while we work on this problem.
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irked
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posted on January 2, 2006 05:15:27 PM
Good Lord wait until tomorrow with the saturation of 10cent listing day it will be a nightmare if they don't fix it today. Maybe it is fixed? anyone? Mine don't close until tomorrow about 15 to 18 hours off.
Getting a lot of bids this evening that is good-------I THINK LOL
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Can't touch this! uh huh, uh huh.
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neglus
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posted on January 2, 2006 05:32:56 PM
Nope not fixed yet (though auctions seem to be working ok) - I have 25 FP and store sales stuck in "closing" - auctions moved.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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LtRay
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posted on January 2, 2006 06:25:33 PM
It is not just a Vendio problem, I am seeing the same thing on 2 other Seller Services sites.
I suspect the problem really is on eBay's end.
Remember that sites such as VD and SD have to have access to our accounts to download our sales info.
My bet is that something is screwed up on Ebays end where our service providers are not receiving our info.
. When your ship comes in.... make sure you are willing to unload it. .
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