posted on January 3, 2006 05:02:01 AM
Can a buyer who has had a non-paying buyer report filed against him give feedback to the seller before the NPB is resolved?
Can't figure out how to get this answered at Ebay.
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Habla siempre que debas y calla siempre que puedas....
posted on January 3, 2006 05:05:53 AM
YES, unless eBay has recently changed it! It happened to me. She left feedback saying she paid for the item and that I'm a liar. She did this before I had a chance to leave feedback and after I had filed the NPB. The NPB was not yet resolved. I think eBay was supposed to change this, but I'm not sure if they have yet or not.
Cheryl
"Our lives begin to end the day we become silent about things that matter." - Martin Luther King, Jr.
posted on January 3, 2006 05:32:11 AM
Cheryl lets us know how it turns out after your finished with the NPB process cause this is what suppose to happen
"Rating withdrawal:
Feedback ratings are withdrawn when a member fails to respond to an Unpaid Item notification and the member filing the claim issues an Unpaid Item strike. Although the feedback rating is withdrawn, the comment will remain, along with an eBay administrative note explaining that the member did not participate in the resolution process."
posted on January 3, 2006 06:24:23 AM
Not sure what to do then...here's what happened:
bidder wins a cheap thing for opening bid of 6.95
bidder has 100% pos. FB, but only a few
I haven't sold much recently and the new shipping calculator deal had me confused. I didn't notice that for some reason the auction listed FREE usps shipping.
Bidder tries to pay thru PayPal and PayPal wants 5 bucks shipping.
Bidder sends mad message refusing to pay shipping.
I sent bidder 3 separate messages explaining that an error had been made somewhere, that I never intended free shipping, pointing out that in addition to the Ebay FREE note on the auction page he might have noticed that my TOS state that the buyer pays actual shipping, and seeing this discrepancy might have thought to email in advance of bidding for clarification, but since it wasn't his error I'd be willing to eat the shipping and explained how he could give himself a 5 dollar discount at PayPal to wipe out the ship charge.
He kept emailing saying he wasn't hearing from me. I realized he was on AOL, so emailed him again through yahoo rather than the Ebay message system. I even re-invoiced him for the 6.95 minus the shipping.
No response.
It's been 8 days. For 7 bucks this is a real PITA and I'd just as soon be done with it, but I'm not willing to get negged for it. Don't know whether to file or just forget about it. If I let it go, he's got 6 months to sneak back in and neg me when I'm not looking, right? The guy was pissed.
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Habla siempre que debas y calla siempre que puedas....
posted on January 3, 2006 06:42:10 AM
You did the right thing by taking the cost of shipping off the total, but by sending three messages to the bidder stating that there was a mistake, you made the bidder angry. Been there, done that. If this were me I'd do one of two things depending upon how bad I actually want to sell the widget. I'd either offer to just end the transaction like it never happened or I'd pull his contact information and explain what happened including the fact that you have removed the cost of postage from his invoice.
Cheryl
"Our lives begin to end the day we become silent about things that matter." - Martin Luther King, Jr.
posted on January 3, 2006 07:22:15 AM
thanks cheryl..
The sale is immaterial..in fact, I did a post office run yesterday, which for me takes half a day. We won't be going to town for at least a week so that's the earliest I'd ship his item anyhow. Is there some official way to end the transaction, or is it just that we'd both agree to walk away?
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Habla siempre que debas y calla siempre que puedas....
posted on January 3, 2006 08:13:12 AM
You cant just end it profes. You have "file" a dispute process. But once you do and they respond, then you can end it, if, they are willing to do so and walk away from the whole deal. That sounds like the only way you will get their attention anyway that you are willing to oblige him on the free shipping. Doesnt seem they are aware of it at this point - or maybe they are so disgusted they have alreadymade up their minds to neg you and leave it alone. Happens you know. But anyway, file the dispute process.
posted on January 3, 2006 11:56:23 AM
I don't know what they'd be disgusted about in this particular instance. The three times I emailed him were all in response to his repeatedly emailing me. I'm pretty sure he wasn't getting my messages thru the Ebay system and his having AO-HELL as his ISP, he stopped emailing after I sent the last instructions thru yahoo directly to his email, instead of using the message system. I may have been a bit, um...short with him that last time though...You try to help somebody out and all they do is piss at you over and over....I'm gonna file..heck with it.
Thanks all!
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Habla siempre que debas y calla siempre que puedas....
posted on January 7, 2006 10:47:54 AM
Personally, I wouldn't have given the free shipping. In your TOS, it stated that they will pay actual shipping. Your TOS is the bible, not some stupid thing that ebay has in there site.
You in reality have two options. Either forget it and eat the FVF, which is pretty trivial on a $7 bid or file for your FVF's and move on.
Since you have in good faith, made the attempt to complete the transaction, I personally would treat it as any other NPB and move on.
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Many misleading tricks in 2006. The new Demomoron slogan.
