posted on January 9, 2006 07:04:59 PM
Newbie with one feedback buys item, $20 above the bin, I ship it last friday. relist the same item,friday or saturday as this is standard item for me. Sunday I get a neg. Know contact with me just a negative,he has not even received the item till today Monday.
My other half was livid Sunday and contacts ebay. Ebay did answer in less than 24 hours (about 16) received the complaint
the newbie responds he was angry because we relisted another one and he bid $20 above the bin.
Now the ball is back in my court what would you do?Politically correct, good customer service, or trash him.
posted on January 9, 2006 07:46:11 PM
Since he's a newbie, you should take the time to educate him about some of the ways of Ebay. I would start with teaching him about mutual feedback removal. But first, you need to leave feedback for him. Make it a good neg. See how many adjectives you can fit into that little space
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on January 9, 2006 08:30:37 PM
My advice is similar to Sts - Neg them for unwarranted negative feedback and lack of contact then wait a day and mail them. I did the same thing with a customer a couple weeks ago - basically I said that now that we have both had our say and let of a little steam maybe it was time to correct the feedback damage done and do a mutual withdrawal. by the end of that day, feedback was restored to previous percentages.
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Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
posted on January 9, 2006 08:56:39 PM
My advice is also to leave a negative, then do the mutual withdrawal process - That is my standard procedure for negatives I receive WITHOUT any contact from buyers. I've been successful about 50% of the time getting the negative removed.
