parkman
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posted on February 12, 2006 08:33:27 AM
I listed a very fragile item and stated US only. I blocked my paypal so international could not pay. Guess what...a bidder from Germany won the item. They immediately wanted to know why their paypal wouldn't go through and I explained to them that this piece was marked US only and though I didn't tell them since they only had 3 feedbacks I wasn't about to take paypal from them. I offered Western Union transfer, US postal money order or well concealed cash. They stated couldn't do any of these. I told them I was filing for mutual agreement to end transaction. Well...when I did they told Ebay they wanted to complete the transaction so I lost my fees. Any thoughts?????
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hwahwa
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posted on February 12, 2006 08:54:07 AM
you can still file later when no payment is made.
/ lets all stop whining !! /
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fenix03
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posted on February 12, 2006 09:02:04 AM
Hwa - No they can't.
Parkman - What you should have filed was buyer requested unauthorized payment method. NEVER claim mutual agreement until AFTER the buyer has agreed.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
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paloma91
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posted on February 12, 2006 09:42:06 AM
If your auction description stated that you will sell to United States based buyers only and you had your settings set up to block international bidders, how did this German bidder get through? If you didn't have your international bidders blocked, then I would have just canceled his bid with a note to the buyer pointing them to the suction description.
I believe if you have canceled the transaction due to mutual agreement, you do not get a refund on your fees. Not sure, maybe someone else knows postively.
If I sell to an international bidder, I only take (I don't know what it's called because I don't do it that often) They send funds through Western Union and then the seller goes to a Western Union office and picks them up. I never used international postal money orders because there are some countries postal money orders that the US post office won'tcash and I never can remember which one it is. (Told you, I don't do alot of international transactions - grin)
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fenix03
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posted on February 12, 2006 09:53:19 AM
Paloma - if a sale is canceled due to mutual agreement, you get your fees back and the customer gets no strike against them. Thing is that you need to make sure tha the bidder very clearly understands that or thet can do just as this one did and say they do not agree and you don't get your fees refunded.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
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cashinyourcloset
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posted on February 12, 2006 09:57:27 AM
... and you can't file twice.
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pixiamom
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posted on February 12, 2006 09:57:40 AM
Make sure the type of payment you accept isn't on eBay's black list before you raise the issue with eBay.
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hwahwa
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posted on February 12, 2006 10:11:03 AM
If a German bidder registered with Ebay saying he is in USA,Ebay has no way of knowing that he is in Germany.
thats how he gets to bid on your US only item.
I have Russian bidders registered as Caymen island,the only way to find out is to report to Ebay and complain his contact information is invalid
/ lets all stop whining !! /
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parkman
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posted on February 12, 2006 10:37:00 AM
Thanks for the replys...I can't get this bidder to answer emails now so guess since I am losing my fvf I can at least neg them and am sure I will get negged back but oh well..everyone on here is so helpful and comes up with great replys so what do you think the neg should say (if I get to that point).
fenix--I missed the one about unauthorized payment message..wish I had seen that.
paloma..I blocked my paypal but didn't know I could block my ebay account against internations..how do you do that? I had it checked as US only.
Wonder if I email ebay and tell them I had it marked US only if they will reconsider.
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cashinyourcloset
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posted on February 12, 2006 01:24:13 PM
You have to do it in the seller preferences page. There's an option to not allow bids from places you won't ship. I don't do all of my auctions international, only some, so this way the international bidders can bid freely when I indicate worldwide shipping, but not on US-only auctions.
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agitprop
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posted on February 12, 2006 01:32:14 PM
parkman wrote: I offered Western Union transfer, US postal money order or well concealed cash. They stated couldn't do any of these.
How about you suggest AuctionChex. Your Deutschland bidder can send Euros for free to AuctionChex using BIC+IBAN and AuctionChex will converted into a US check drawn on a US bank for a minimal fee paid by buyer. No charge back or reversal risk to you in event fragile item is broken in transit...
Home of the best eBay auction fee & PayPal calculators: http://auctionfeecalculator.com
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mcjane
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posted on February 12, 2006 02:53:23 PM
I wouldn't neg him. You'll get one back as well as probably lose your FVF. A double whammy.
If you can work payment out with the seller & he leaves good FB then you can neut or neg him for the trouble he put you through. He deserves it because he by-passed you & contacted eBay.
Always remember negs hurt sellers, not buyers, so it's just not worth it.
Most sellers never check a buyers FB & most buyers always check a sellers so protect it.
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fenix03
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posted on February 12, 2006 03:00:06 PM
McJ - The buyer did not bypass the seller and contact ebay. When a seller claims non payment via mutual agreement, the buyer is automatically notified of this by ebay and asked if this is actually the case . The dispute is not closed until the buyer responds when you choose that option. That is why I say that you have to make sure you have clearly reached an agreement with the bidder that regarding this or all they have to do is say no and the seller is screwed.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
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tOMWiii
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posted on February 12, 2006 05:14:50 PM
TWO POINTS:
1) IMMEDIATELY adjust your feeBay preferences -- it WILL block out INTERNATIONAL BIDDERS from bidding on auctions marked "USA ONLY" if done at the SYI form level -- just saying "USA ONLY" in your listing doesn't work...
2) ONCE YOU MAKE A RULE IN YER AUCTION -- STICK TO IT!
By offering him alternatives, you really CHANGED THE TOS of yer auction!
I never get into debates with TOS-BREAKERS!
JUST follow MY rules & feeBay RULES & things work out for the BEST, in my experience...
 "And then that little jerk Ralphie convinced all the sheep-herders to build a roller-skating rink!"
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mcjane
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posted on February 12, 2006 05:15:33 PM
fenix, didn't know that & I assumed the seller contacted eBay. Thanks for letting me know.
It doesn't seem right that a buyer can so easily cause someone to lose FVF's because they want terms that are clearly stated they can't have.
Since it's so easy to do that so it should be just as easy for the seller to correct it & collect FVF.
[ edited by mcjane on Feb 12, 2006 05:18 PM ]
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fenix03
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posted on February 12, 2006 05:56:09 PM
McJ - It is really easy for the seller to collect fees when the seller requests an unauthorized payment method... they just have to say that that is reason. Parkman selected the wrong option and left him/herself at the mercy of the bidders whim. they may be able to fix it with 4 or five emails but then you have to question if the extra time and frustration of having to jump thru all of the hoops is worth the effort or if you just write it off as a lesson learned.
Personally - I ate the fees and moved on (What... you thought I read a help page on this one to gain this knowledge  )
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
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mcjane
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posted on February 12, 2006 08:25:01 PM
What... you thought I read a help page on this one to gain this knowledge
I sure did fenix, I sure did.
But then if you had of read it you might have forgotten.
Now you never will.
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stonecold613
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posted on February 12, 2006 08:47:57 PM
There's an option to not allow bids from places you won't ship
Let's make something very clear. There is NO option to block international bidders. There is an option to not list your items in other countries other than the USA. What that does is keeps your listing from showing up on other ebay venues like ebay-Canada, ebay-UK ect. That DOES NOT block international bidders.
If an international bidder logs into the USA site, they search your items and can bid at will.
.
.
.
Many misleading tricks in 2006. The new Demomoron slogan.
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OhMsLucy
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posted on February 12, 2006 09:25:31 PM
Ummm, Stone, I beg to differ...
Earlier this week I received an email from a man in England. He wanted to know if I would ship to England and what postage would be. I replied that, yes, I would.
Then this evening I heard from him again. He had tried to bid and couldn't because my auction was set for US bidders only.
I went to my Buyer Requirements Activity Log and it did indeed show he had tried to bid two times. I unblocked him. Replied to his email and let him know that and to please place his bid again.
He did and won the auction.
Edited to add: My Buyer Requirements are set to block buyers who are registered in countries to which I don't ship.
Lucy
[ edited by OhMsLucy on Feb 12, 2006 09:31 PM ]
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sparkz
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posted on February 12, 2006 10:03:41 PM
Lucy...This is the only useful "enhancement" Ebay has made in years. It allows you to block anyone in countries you don't ship to. When someone emails, you can email back with a custom made TOS outlining your customs, payment and shipping requirements and if they agree, you can place their ID on the blocked bidders "exempt" list, which allows them to bid. At the same time, they expanded the options for where you will ship. Instead of the old generalized regions, namely continents, they now have specific major market countries such as U.K., Canada, Australia and Japan you can specify and exclude all others. By default, my auctions are generally U.S. only, but I have used that exempt list several times for foreign bidders. And if I do have an item that I feel will do good internationally, I'll usually open it up to U.K., Japan and Australia as those are the only international bidders I care to deal with. All others have to be approved on a case by case basis.
If Murphy's law is correct, everything East of the San Andreas Fault will slide into the Atlantic
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OhMsLucy
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posted on February 12, 2006 10:18:33 PM
Hi Sparkz,
Yes, it's very nice to be able to prevent people from bidding. Now I don't have to go into my PayPal and fiddle with those settings.
Another thing I really like is it shows me who has tried to bid and couldn't.
Lucy
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parkman
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posted on February 13, 2006 03:52:07 AM
Can someone tell me where I may find on ebay where you can block international bidders? I can't seem to locate it. I accept international on some items but not all. I would probably accept paypal from this person if they had not signed up in Feb 06 and only have 3 feedbacks but it makes me very nervous.
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cashinyourcloset
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posted on February 13, 2006 04:18:42 AM
Just go to MyEbay, then under MyAccount, click on preferences, then edit BuyerPreferences.
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parkman
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posted on February 13, 2006 06:13:20 AM
I told the bidder to check auctionchex and see if that was a possibility. Has anyone used auctionchex and if so is there any possibility of problems with it? I would like to get this resolved but don't feel comfortable with this newbie.
I had an email from the bidder asking me to send an invoice and they would pay through auctionchex.
Thanks
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parkman
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posted on February 13, 2006 12:59:04 PM
Has anyone used auctionchex? I was wondering if it was safe.
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agitprop
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posted on February 13, 2006 01:46:56 PM
Haven't used it (I have a Euro bank account so no need), but Eddie (who owns and operates Auctionchex) is an occasional poster here. They are a licensed Bureau de Change and have been operating for a number of years. I'm pretty sure some Vendioites have used Auctionchex...
Home of the best eBay auction fee & PayPal calculators: http://auctionfeecalculator.com
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