posted on February 20, 2006 07:30:00 PM new
Been selling on eBay since 1998 and more and more I've been moving my business from eBay to my own websites. Since over the last few years I'm making more sales on my websites then on eBay I've discovered something very interesting.
My most rude and unreasonable customers come from eBay!
Ok, things get lost in the mail, I send out 300 packages a day. So as you can assume that in a weeks time there are a few items which get lost in the mail. Order from my web it seems like after 5-10 days the customer emails me letting me know their order didn't arrive. So no questions asked I verify the address as being correct and send out another item (most of our items are $10-$20, not worth tracking).
But if that order was placed on eBay, 3 days later I get emails like "where is my f'ing order" or "I will report you to eBay and PayPal if you don't ship". Heck I have over 30,000+ feedback but yet an eBayer has been trained to Trust No One, Jump Down all Throats, Believe Everyone Is A Scammer.
Someone please tell me how eBay has bread a community of down right rude and snotty customers/jerks? Where as cusotmers who do not normally use eBay and come to me via my websites are kind and understanding and ask questions without threating to tattle to eBay, police, banks, neighbors, pets, etc...
posted on February 20, 2006 07:39:36 PM new
I have another question in relation to this post. You state out of 300 packages a week a few go missing. It seems the post office loses 1% of my packages consistently. Whats up with that? How can they be that disorganized to lose that many packages? Are their employees just stealing them? UPS has never lost a package and USPS is pretty consistent in losing 1%.
On rude customers on ebay I dont care anymore. I post my phone number on my website, but on ebay all they get is email.
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posted on February 20, 2006 09:43:33 PM new
Have only had one so far that may have been lost my customer wrote and wanted tracking number etc for it and it showed as delivered. She wrote back that not only mine but about 5 other ebay expected packages had been confirmed as delivered and she never got them. They went post office box and a key was left for her to get them in larger box and they were not there so it was not my fault but some theif at PO or they gave her wrong key and someone else got her key and got her packages. Never did hear what ever happened she was going to file complaint. Got nice feedback from her too after that.
Bil- what do you sell that you ship out 300 packages a day? wow not enough hours a day for me to do that
toben88 your site looks nice to me laid out well and easy to navigate.
**************
Can't touch this! uh huh, uh huh.
"Por favor, no exprima el Charmin."
[ edited by irked on Feb 20, 2006 09:44 PM ]
posted on February 21, 2006 06:21:55 AM new
Billy,
I think I know why bidders on eBay are becomming more and more rude/paranoid...
eBay and Paypal breed them that way!!
Think about it... every place you click on eBay, there's something about how Paypal's the only safe way to pay; how it protects the bidder from all us scamming sellers; how you can buy-it-now, pay for it now, and receive it NOW; and now eBay even tells the bidders how long it should take for packages to arrive. Should we really wonder why our bidders are becomming more and more unrealistic with their expectations? It's being fed to them left and right. eBay's never cared about us sellers. They are concerned with one thing... driving more new bidders to the site... and they'll promise them anything to get them (at our expense). Call me pessimistic... but I'm sure there's some truth to this!
posted on February 21, 2006 07:09:57 AM new
eauctionmgnt, you are 100% correct!
Just this morning I had to answer 7 emails from people who sent payment on Wed, 2/15. They all were demanding to know why they didn't receive their order yet!
Doesn't any one THINK any more? Logic would say that if you pay on 2/15 (Wed) your order would ship on 2/16 (Thur). And Monday 2/20 is a holiday (DUH!) do you really expect a package advertised to be shipped via US First Class mail to arrive in most locations in that time frame? Again DUH!
Now get this: A couple weeks ago I had some make an eBay purchase on Monday, on Wed the customer filed a claim with PayPal saying he didn't receive the item. Well DUH! Go Figure! Then the idoits at PayPal gave him a refund because I shipped the item US First Class mail and there was no tracking. You can guess that buyer got some Neg. Feedback from me....
posted on February 21, 2006 08:04:07 AM new
Billy - did you file for non payment too?
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
posted on February 21, 2006 08:34:56 AM new
billy -- I too am interested to know what kind of things you sell. I am guessing that it attracts more bad buyers somehow.
posted on February 21, 2006 10:16:29 AM newThen the idoits at PayPal gave him a refund because I shipped the item US First Class mail and there was no tracking.
Something doesn't jibe here.
You've been selling since 1998, you ship 300 packages a day, and yet you don't know enough to put Delivery Confirmation on items paid for with PayPal?
I'm not calling you a liar -- yet -- but it just doesn't add up.
